They will overcharge you 15% of the market exchange rate. Don't buy any package or prepay for anything using another currency. The hotel has its own exchange rate system and will overcharge you. Service was very poor, room lights were hard to control and adjust. They will also charge you 50RMB for a can of coke - beware.
We stayed at Langham Xintiandi for 10 days in August and it was a great experience. We booked an executive room and it was great. The room was large, very clean and quiet. Location is perfect, right in front of Xintiandi and near many other areas. Many restaurants, bars and shopping centers around the hotel at walking distance. Service is excellent. Ms. Blur and Mr. Isaac at the reception are outstanding and they helped us a lot when we had to extend our stay. Ms. Candy, the restaurant manager, was always so helpful trying to satisfy any of our requests during breakfast and whenever we had meals at the hotel. All personnel (from the valet at the hotel door to the managers) were really great and always available to help us for any requests we had. In addition, the hotel offers a free pink taxi service to take us anywhere within 5 KM distance when we request (upon previous reservation). Overall it was a wonderful experience with great service and we will stay again next time.…
We celebrated our 25th wedding anniversary in the midst of the recurring epidemic in Shanghai. The stay was the best we every had. Thanks to the staff. Especially Walter, Daisy, Youri and Ego and to Angle who helped us with breakfast.
I was unexpectedly stuck at the Langham during and after Shanghai’s lockdown. Despite the bleak situation, the staff here were incredibly friendly, helpful and positive! Even though I was not able to access many of the hotel amenities including the restaurants, spa and pool, I felt very well taken care of throughout my stay. Specifically, the housekeeping staff (Stella, Rainbow, Lillian) ensured that my room was well stocked and clean at all times. Their positive energy helped me to stay upbeat during a very difficult time. The same goes for the front office staff (Jackson) and the valet/doormen (Andy Chen). Every time I walked in or out of the hotel, I was greeted with welcome smiles and offers for help in whatever way I needed. The hotel in itself is beautiful with sizable rooms, great decor, good room service options and central location, but it was really the staff that made the stay very pleasant.…
Great stay at the Langham. What a service. The lounge was relaxing and enjoyable. A shout out to Jenny and Daisy for the service above and beyond. Much much appreciated. The lounge is a relaxing place with good food and drinks for all visitors
Always first choice for business trip in SH… Nice location since my office is just across the street. The staff there always provide quality service. Nice food as well. The Concierge Andy remembers me, and he tenders warm greetings to me every time. Just one simple “thank you” w thumbs makes him very engaged.
Histrorical but very fashon location directly at XinTianDi, very closed to HuaiHai Road, one of the most famous shopping and relaxing streets in Shanghai. We are appreciated of the very friendly service of Jenny and Daisy in the Club
I would like to say thank you Youri Yang during my stay at LH Xintiandi. There are tastefully decorated rooms and suites showcasing the best of contemporary design, this hotel is equipped for business and leisure with a wealth of experiences
Absolutely loved our staycay at the hotel! Special shout-out to Youri Yang for making us feel so welcomed and excited to be staying at the hotel. Will definitely come back again with our children the next time!!
I booked a staycation for my family and we had an amazing time. When we arrived, Mr. Walter Hua welcomed us while we were checking in, and he offered his assistance to make sure that we were well taken care of during our stay. The check-in process was fast and smooth. All the staff is super nice and attentive, smiling all the time and and paying attention to evry detail. Special mention to Shirley, Jenny and Daisy in the club lounge. They really made us feel at home. Also Stephen Chen and his team were helping and asssiting every time we needed transportation. Even Magali, the new hotel manager, approached and asked us if everything was ok or we needed something else. The atmosphere around the hotel and especially in the club lounge is real 5 stars. The quality of the food and beverages is amazing too. No need to mention the location, in such a beautiful neighborhood as Xintiandi. We are already planning our next stay!…