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The Ritz-Carlton Shanghai, Pudong

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The Ritz-Carlton Shanghai, Pudong
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1,340 Reviews from our TripAdvisor Community

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Showing 894: English reviews
Loveland, Ohio
Reviewed 17 June 2016

Everything about the visit was extraordinary. The room on the 51th Floor had wonderful view of Shanghai. The attentiveness of the staff was excellent. Joanna greeted me warmly at my arrival & bid me a thoughtful farewell at my departure, Ada in the restaurant greeted me by name & with a smile every day, even remembering what juice & coffee...

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Thank dfocke
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear dfocke, We are most proud of our Ladies & Gentlemen for delivering legendary Ritz-Carlton service. We thank you for choosing to host your event with us and we appreciate that you have taken the time to recognize Joanna,Ada,Arthur.We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Bad Salzuflen, Germany
Reviewed 14 June 2016

I enjoyed the Carlton suite, an outstanding experience. Thanks to Arthur, Emre and the other team members for the continuous support. The club lounge is a wonderful area to relax and calm down after a stressy day - or can be used for some biz talks in a good atmophere. The river view is superb. A lot more to say,...

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Thank bman082
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear bman082, Thank you for sharing your wonderful review! It is heart-warming to read of the many efforts Arthur, Emre and Club team made to ensure your stay would be full of lasting memories. We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Reviewed 14 June 2016

Stayed here for 3 weeks for a business trip. The staff is very attentive (if not overly attentive). One time I ordered room service on the phone and they gave me complimentary honey and lemon because they felt that I got a sore throat without I mentioned anything about it. I stayed at a river view room, but don't bother...

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Thank estherl405
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest We thank you for having chosen Ritz-Carlton Shanghai Pudong and we prize your feed-back as integral part of the Guest experience. We are pleased to know that your had a pleasant stay and we regret that the room service and pool not meet your expectations. In fact, the Guest satisfaction is our outmost and be assured that your...

Hong Kong, China
Reviewed 14 June 2016 via mobile

I visited this property with my partner for a leisure trip. While I have stayed at many Ritz-Carlton properties around the world, the service at this one went above and beyond what I had expected. We stayed in a club level suite overlooking the pearl tower and the room was decorated in a 1930s Shanghai style that was also contemporary...

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Thank Warren_Thomas
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience and we are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton. Thank you again, and...

Macau, China
Reviewed 13 June 2016

From their greeting upon our arrival until their farewell on our departure, the staffs of this hotel were very courteous and professional. This is probably the best hotel we've been to. Great location, extremely comfortable, and most importantly, exceptional service offered by all the staffs. Thanks Ms. Violet to organize the whole proposal surprise with my fiance for me, and...

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Thank EuniceJia
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you very much for posting your nice review about your stay with us. We are glad to learn that you have had a wonderful time at The Ritz-Carlton Shanghai Pudong In fact, the Guest satisfaction is our outmost and already look forward to welcoming you back very soon Warm Regards, Rainer J. Burkle Regional Vice President and...

Beijing, China
Reviewed 13 June 2016

Room and views are amazing. Service from curbside to check out are all excellent - including check in, at the club lounge, and everywhere in between. Very thoughtful, fast and thorough understanding of the true standards and expectation for luxury hotel experience. Location is close to the very nice boardwalk park area right next to the river - excellent for...

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Thank Aaron K
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Aaron K It is our great pleasure to know that you have enjoyed your stay from the very moment you entered our hotel. All of us in The Ritz-Carlton are committed to provide exceptional service and product. We look forward to welcoming you again and create another memorable experience for you! Warm Regards, Rainer J. Burkle Regional Vice President...

Petersfield, United Kingdom
Reviewed 12 June 2016

Stayed for 4 nights after Beijing Ritz visit ( another review ) both superb hotels.We were met at the airport & apart from an accident causing a traffic hold up ,very smooth Check in being met by Fei from the Club lounge & guided up to our suite from ground level , very impressive & she had decorated our Panoramic...

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1Thank fortheride
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, We are most proud of our Ladies & Gentlemen for delivering legendary Ritz-Carlton service. We thank you for choosing to host your event with us and we appreciate that you have taken the time to recognize Fei, Tomas, Charlotte and the entire Club team.We look forward to welcoming you back soon. Warm Regards, Rainer J. Burkle Regional Vice...

London, United Kingdom
Reviewed 12 June 2016

Very luxurious hotel with sometimes over-attentive service. Amazing achievement to have so many staff speak English. Staff is very sweet and helpful, though sometimes a little over the top. Brilliant massage, great rooms, if anything does not work and is reported, the hotel really works to fix and make up for it. Lovely spa, great breakfast - roof top bar...

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Helpful?
Thank Vesna M
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking time and telling us your feedback. We appreciate you visit us and recognize the good service. Please know that we are continuously improving our service as well as food quality. Thank you again for your kind feedback. We look forward to welcoming you again. Warm Regards, Rainer J. Burkle Regional Vice President and General...

Reviewed 10 June 2016

Stayed at the Ritz-Carlton Pudong on recent quick (3-night) visit to Shanghai. The hotel and its staff made everything easy for us, including our teenage son. We were greeted by Arthur who showed us our room, explaining all the details of the hotel and the room. He even provided a city guide to help us focus our touring plans --...

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1Thank Jay M
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review and we are most pleased to read that you were able to fully-enjoy the amazing views and convenience of staying as a guest in our hotel.It is heart-warming to read of the many efforts Arthur,Irvin made to ensure your stay would be full of lasting memories. We hope to welcome you...

Poznan, Poland
Reviewed 10 June 2016 via mobile

One of the best hotels I have ever been to! Flair bar on the rooftop is great. Great food and great views! Big rooms. Good service. 5 star hotel experience. Near to oriental pearl tower and other attractions. Definitely recommend the hotel!!

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Thank Michal M
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

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Staying in Lujiazui

Neighbourhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Nestling at the heart of Shanghai’s financial district and offering sweeping views across vibrant Huangpu River and historical Bund, The Ritz-Carlton Shanghai, Pudong’s guarantees guests a memorable experience and an unforgettable Shanghai visit. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the 5-star luxury hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. Designed in elegant Art Deco style, the air-conditioned rooms come with large windows and a flat-screen TV. Modern comforts include a Blu-Ray DVD player, BOSE sound systems and Nespresso coffee maker. Club rooms also include access to 24-hour Club Lounge, where guest can enjoy 5 exquisite food and beverage presentations daily. The Ritz-Carlton Spa features a 24-hour gym, indoor swimming pool, relaxing massage treatments and a dry sauna. The hotel also conveniently provides a business centre, 24-hour room service and a 24-hour front desk. Scena Restaurant serves Italian dishes, while the Michelin-starred Jin Xuan Restaurant offers fine Cantonese dining. Other dining options include Flair, the highest rooftop restaurant & bar in China, and afternoon tea at Aura Lounge. ... more   less 

Additional Information about The Ritz-Carlton Shanghai, Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area | Shanghai IFC, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Price Range: €272 - €435 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
Hotel Style:
#2 Spa Hotel in Shanghai
#2 Luxury Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#176 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Shanghai, Pudong staff and other travellers.
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Questions? Get answers from The Ritz-Carlton Shanghai, Pudong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Room!!!”
HRK_SYHK, 13 Feb 2017 | Read review
“if view is crucial, choose room type with "bund" in the name”
, 12 Feb 2017 | Read review
“excellent room service”
, 29 Jan 2017 | Read review
“Pay little bit extra to stay in Club Room”
  • Hotel Room
TT0419, 23 Dec 2016 | Read review
“Best Floor 51,”
madwolf139, 12 Dec 2016 | Read review
5 of 5