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The Ritz-Carlton Shanghai, Pudong

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The Ritz-Carlton Shanghai, Pudong
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1,354 Reviews from our TripAdvisor Community

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Showing 906: English reviews
Hangzhou, China
Reviewed 19 July 2016 via mobile

Wonderful experience and best birthday night ever! Thank you for giving me the delicate decoration, cakes and balloons. 谢谢club nancy装饰的房间和生日惊喜礼物 而且收到nancy和经理亲手写的生日卡片 不经感叹丽思卡尔顿的服务是最棒的 nancy真的太棒了 我的生日过的非常开心🦁️

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Helpful?
Thank 圆圆宝贝
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

尊敬的宾客 感谢您和我们分享您的快乐。很高兴您在我们酒店度过了愉快的生日。我们会分享您的喜悦与Nancy及所有绅士淑女们一起。感谢您对我们酒店的信任和喜爱。我们每一位绅士淑女都期待您的下一次光临。 Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com (由质量部经理Billy Li翻译)

Pulau Ubin, Singapore
Reviewed 15 July 2016 via mobile

Superb room. Very well laid out. Loved the bed and pillows! Club floor was very good. Emre led the team superbly. Mentions to Fei, Nancy and the whole crew. Henry from Jin Xuan was also very hospitable and I had dinner from the restaurant on evening. Yummy.

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Thank leong34
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. I am very much delighted to hear that you enjoyed your stay at the hotel. We appreciate that you have taken the time to recognize Henry, Emre and...

Saudi Arabia
Reviewed 14 July 2016 via mobile

A long trip in China but Ritz Carlton make me feeling special, a quick, smooth checkin and a very detail introduction for all the facilities from Ike. room was upgrade to a suite which has a nice view facing to the oriental tower. Ike is so attentive to all my request and helpful.

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Thank mansour39
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review! It is heart-warming to read of the many efforts Ikee made to ensure your stay would be full of lasting memories. We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Reviewed 13 July 2016 via mobile

I’ve stayed in this hotel many times and have always forgotten to leave a review. The Ritz is synonymous with luxury and a high level of service and this one does not fall short. That being said there is another element that the people themselves affect with their personalities and promptness in responding. I think most of the Ritz Carlton’s...

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Thank Bernard S
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience and we are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton. Thank you again, and...

Mumbai (Bombay), India
Reviewed 10 July 2016 via mobile

I stayed here for 3 nights on a recent business trip. The bund view club room was large, spacious, well laid out with a king size bed, lovely bath tub and superb toiletries. The panel tv in the bathroom with the waterproof remote control was interesting to experience! The room overlooked the bund and also had lovely view of the...

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Thank agrawalrsachin
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear agrawalrsachin, Greetings from The Ritz-Carlton! Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience and we are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton....

Shanghai, China
Reviewed 9 July 2016

Therapist was attentive and helpful. She delivered my expectation. The spa massage was feeling so good and relaxing. Room is very modern and comfortable. Looks clean and new. I will do my nails next time.

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1Thank Huangliyun
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you very much for posting your nice review about your stay with us. We are glad to learn that you have had a wonderful time at The Ritz-Carlton Shanghai Pudong SPA and already look forward to welcoming you back very soon so that you can plan the time to enjoy our renowned restaurants. Warm Regards, Rainer J....

Reviewed 8 July 2016

Good - Breathe-taking view no matter in the room or restaurants. Nancy from the lounge was very thoughtful. Also John in the ground floor was helpful with taxi arrangement. Bad - Service in general was disappointing. 1. I was told the room was with 1 breakfast and lounge benefit for 1 when checking in. The price for an extra lounge...

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3Thank oliviayooo
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Ms. Oliviayooo Thank you for taking the time to share your feedback about the challenges you faced during your recent stay and dining experience at Flair. I would like to take this opportunity to apologize for the inconsistent information we provided and any inconvenience you have experienced. Unfortunately, we did not meet your expectations, nor did we live up...

Shanghai Region, China
Reviewed 7 July 2016

My mom and grandmom came to visit me and stayed just for 1 night. great view, you can see Huangpu river and the bund clearly. i think that's one of the best hotel for shanghai night view. the room is large and clean. but i dont like the decoration (in gold color). overall it's a good place to stay ,...

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Thank XinchenVivi
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear XinchenVivi, Greetings from The Ritz-Carlton! We hope you enjoyed your stay with us. All of our ladies & gentlemen are looking forward to welcoming you again and create another memorable experience for you. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Palm Springs, California
Reviewed 5 July 2016

The rooms are very nicely appointed with all of the modern touches. Wonderful location and service. Although you have the traditional Ritz service, it did not feel pretentious. Everyone is very friendly and response time to requests are quick.

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Thank Slwhite900
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience and we are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton. Thank you again, and...

Reviewed 4 July 2016

Great place and view! Great staffs! Everything about a 5 stars hotel. been in many Ritz around world, this is one of the best in my book. Will definitely return for visit. Socially thanks for hotel staff Lisa Liu, very friendly and professional...... Need to say more?

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Thank Howard Z
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking time and telling us your feedback. We appreciate you visit us and recognize the good service. Please know that we are continuously improving our service as well as food quality. Thank you again for your kind feedback. We look forward to welcoming you again. Warm Regards, Rainer J. Burkle Regional Vice President and General...

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Staying in Lujiazui

Neighbourhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Nestling at the heart of Shanghai’s financial district and offering sweeping views across vibrant Huangpu River and historical Bund, The Ritz-Carlton Shanghai, Pudong’s guarantees guests a memorable experience and an unforgettable Shanghai visit. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the 5-star luxury hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. Designed in elegant Art Deco style, the air-conditioned rooms come with large windows and a flat-screen TV. Modern comforts include a Blu-Ray DVD player, BOSE sound systems and Nespresso coffee maker. Club rooms also include access to 24-hour Club Lounge, where guest can enjoy 5 exquisite food and beverage presentations daily. The Ritz-Carlton Spa features a 24-hour gym, indoor swimming pool, relaxing massage treatments and a dry sauna. The hotel also conveniently provides a business centre, 24-hour room service and a 24-hour front desk. Scena Restaurant serves Italian dishes, while the Michelin-starred Jin Xuan Restaurant offers fine Cantonese dining. Other dining options include Flair, the highest rooftop restaurant & bar in China, and afternoon tea at Aura Lounge. ... more   less 

Additional Information about The Ritz-Carlton Shanghai, Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area | Shanghai IFC, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Price Range: €267 - €434 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
Hotel Style:
#2 Spa Hotel in Shanghai
#2 Luxury Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#178 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Shanghai, Pudong staff and other travellers.
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Questions? Get answers from The Ritz-Carlton Shanghai, Pudong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Club access”
654isabelm, 24 Apr 2017 | Read review
“Club Room!!!”
HRK_SYHK, 13 Feb 2017 | Read review
“if view is crucial, choose room type with "bund" in the name”
, 12 Feb 2017 | Read review
“excellent room service”
, 29 Jan 2017 | Read review
“Pay little bit extra to stay in Club Room”
  • Hotel Room
TT0419, 23 Dec 2016 | Read review
5 of 5