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InterContinental Shanghai Expo

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1188 Xueye Road, Shanghai 200125 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (628)
Dining (27)
Room & Suite (15)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Shanghai Expo
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#69 of 5,027 hotels in Shanghai
Location
Cleanliness
Service
Value
Travellers' Choice
The InterContinental Shanghai Expo, located adjacent to the Huangpu River and Nanpu Bridge, offers 384 contemporary guest rooms, suites and villas featuring impressive river view and a Mirror TV in bathroom. The hotel is complemented by a spacious garden covering an area of 1,200 square meters, which creates a soothing and peaceful environment. The hotel also takes up the entire 4th floor for a healthy living space, including Balance Fitness, Spa InterContinental, a 25-meter swimming pool, a large whirlpool and an outdoor deck overlooking the Huangpu River. To speak of the villas, remodeled in a distillery of 1930’s, they are ideal for residence, meetings and events, where you can also explore The Liquor Factory, a British style bar with outdoor seating.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
River View
Languages Spoken
English, French, Chinese, German and 1 more
1004Reviews5Q+A100Room tips
Traveller rating
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Popular mentions
Stanley Leung wrote a review Aug 2021
San Francisco, California187 contributions32 helpful votes
+1
I came to the InterContinental Shanghai Expo Hotel in the Pudong New Area District. This is the fifth out of six Shanghai InterContinental I have been to. My stay occurred from August 3rd to August 4th. This is the third time I enter an InterContinental Brand as a Spire Ambassador Member. I arrived at 2PM of my check-in day. I was checked in by Front Desk Trainee Carol Zheng. The check-in was done in a timely a manner. From start to finish, she completed my check-in in 5 minutes and 23 seconds. Unfortunately, the only thing missing was the membership drink voucher. The first time I was not given a membership drink at any IHG hotel. I booked the Superior Room. As part of my Ambassador Membership, I got upgraded to the Club Room with a majestic view of Nanpu Bridge with Lujiazui in the background. The Newly Renovated Club Room (Room 2518) featured luxurious bedding, multiple closets and facilities that feel different to the Standard InterContinental Superior Room. Unfortunately, the presentation of the room was to my disappointment. The cleaning of that room was not thorough. I found some dusting markings that can be obviously visible when you run your fingers through them. The day bed was worn out with one of its legs broken. I found a lot of permanent stains around the marble tables. Furthermore, slippers weren’t given in this room and the Ambassador Fruit Plate was nowhere to found. I got Friendly and Professional Housekeeper Ms. Liu to clean and redo the areas uncleaned. I told her to fetch the Guest Relations Manager. She did, and she was very kind to do so. Guest Relations Manager Andrew Yan came a few minutes later so I could explain the situation I have encountered. Understanding that the room was not fully prepared for me to the InterContinental standards. Mr. Yan granted me Club Benefits at the Temporary Club InterContinental Lounge in the Italian Restaurant. The actual lounge is under renovations. He had me wait in the lounge so that he can prepare a well-suited replacement. As I had my lovely Afternoon Tea at the Lounge, Club Lounge Trainee Iris Gu was there to take care of me. When Mr. Yan returned, he escorted me to Room 2401. To my shocking surprise, he has prepared me a Stunning and yet Gorgeous Executive Suite. Upon inspection of the Suite, I was satisfied with the cleaning. All membership benefits were finally given. Mr. Yan also helped me get a pair of slippers and presented me by placing at the ground. Mr. Yan also went the extra step of giving me directions to my destination after check-out. This is certainly the one of the best Guest Relations Manager I have had the honor of interacting with in my trips to 16 InterContinental hotels in a year. He certainly is fit to hold a higher position up the hotel hierarchy. The Suite is 75SQM (800sqft). In this suite, you have a private comfortable bedroom with modernized amenities like the JBL speaker and phone charger. The bed is certainly a comfortable one, this hotel has one of the best ventilation system I had so far. You have a living room with its own couch, desk and TV. You have a master bathroom with a round bathtub, shower, Japanese Toilet, along with two sinks and it’s amenities. Waiting for me at the table is my fruit plate and two bottles of Perrier. The view was different however. It is a view of the former 2010 Shanghai Expo. You have a beautiful view of the Huangpu River and Lupu Bridge. This hotel simply has the best view of all 6 InterContinental hotels I have seen. Since I had a 120RMB Membership Food Credit, I wanted to have some dinner with this discounted voucher. I wanted to order some food to the club lounge, as to what InterContinental Hongqiao NECC’s lounge offer. Mr. Yan had arranged that for me. I ordered some Fish and Chips. He arranged Club Lounge Supervisor Ming Ma, to help me throughout the Happy Hour Service and Dinner Service. He is a friendly fellow. So was Ms. Gu. Both were one of the best Club InterContinental Lounge Attendants I had the pleasure of getting service with. I had breakfast at the Cafe 1188. It certainly was a superb breakfast experience. I had some breakfast meats, scrambled eggs, RouJiaMo prepared by Chef Singh, bread, fruits and a lot of fruit juices. I like how the restaurant attendants placed me in the membership lounge area with the familiar Ambassador reservations marker. Ranking this InterContinental Buffet Experience with other InterContinental Hotel Breakfasts, Cafe 1188 has made #5 out of 13 Mainland China InterContinental Hotel Buffets. Check-out was performed by presumed Chief Concierge Sam Zhang. He was a friendly fellow who got my payment methods switched to my preferred AliPay method over an International Debit Card. Solid Check-out. Overall, I think this was a memorable stay at this InterContinental Hotel. It did much better than my previous InterContinental Hotel visit. Despite the unfortunate shortcomings, I think this hotel has a lot of potential to become the best out of all 6 InterContinental hotels in Shanghai. Based into the compensation and customer service overwhelming those shortcomings, I have decided to rate this hotel 5 out of 5 stars for this stay. I got to truly recognize authentic standards of the InterContinental brand. I have created an unofficial ranking list of my hotel visits in this brand. As of this published date, I have ranked this hotel #5 out of 16 InterContinental Hotels I visited. It was truly a memorable stay, and I look forward to my return soon!
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Date of stay: August 2021Trip type: Travelled solo
Room Tip: Best to book a River View Room.
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1 Helpful vote
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jeromesh2001 wrote a review Feb 2021
China686 contributions216 helpful votes
I went to this hotel for a business meeting and was maybe the worth welcome I never got in Hotel !!! Even I Am Royal Ambassador for their program at world level Because some Chinese star was inside the hotel so some fake security people treat me like nothing !!!!! And was impolite ! And you have the top management who was watching at it !!! Terrible Avoid this place ! Impolite people and don’t respect all the guest by same way ! They only want Star maybe !!!
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Date of stay: February 2021Trip type: Travelled on business
2 Helpful votes
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Response from 洁 唐, Owner at InterContinental Shanghai Expo
Responded 1 Mar 2021
Dear jeromesh2001, Thank you for staying at InterContinental Shanghai Expo and shared your feedback with us. We would like to express our most sincere apologies for our service didn't meet your expectation. We really aoso hope to provide a satisfied stay experience to every guest, so we will enhance staff training for your next stay. Thank you for the comprehension. Please let us know when your travel plans bring you back to Shanghai! Best regards,
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Norbert Kaliwe wrote a review Jan 2020
1 contribution
The hotel is adjacent to the Huangpu River with the charming river view in room. The staff who did the check-in for me was friendly and professional. She also gave me nice suggestion of my dinner. I strongly recommended to stay in this hotel.
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Date of stay: January 2020Trip type: Travelled with family
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Response from ICSHEXPO-Ernst-Mayer, General Manager at InterContinental Shanghai Expo
Responded 22 Jan 2020
Dear Noberttttttttt, Thank you so much for your review of InterContinental Shanghai Expo. We're glad to hear that you enjoyed your stay with us. Thanks again for your review and hope to hear from you again. Kind Regards General Manager Ernst Mayer
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XIAEQ wrote a review Dec 2019
Shanghai, China2 contributions
It is my first time to stay in this hotel. The room looks wonderful and the view from the window was amazing. The concierge staff were professional and nice. Nice surroundings around the hotel, I will come back and stay here again.
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Date of stay: December 2019Trip type: Travelled with friends
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Response from ICSHEXPO-Ernst-Mayer, General Manager at InterContinental Shanghai Expo
Responded 26 Dec 2019
Dear XIAEQ, Thank you so much for your review of InterContinental Shanghai Expo. We're glad to hear that you enjoyed your stay with us. Hotel got the charming view and the skyline. Thanks again for your review and hope to hear from you again. Kind Regards General Manager Ernst Mayer
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Richard A wrote a review Dec 2019
Barnard Castle, United Kingdom142 contributions89 helpful votes
Big room. Clean room. Bed good size and firm not too soft Airer Bathroom great size, bath huge,. Staff helpful. WiFi worked first time. Breakfast very good selection. Evening meal was ok dinning area was massive
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Date of stay: December 2019
Location
Service
Sleep Quality
Trip type: Travelled on business
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Response from ICSHEXPO-Ernst-Mayer, General Manager at InterContinental Shanghai Expo
Responded 22 Dec 2019
Dear Richard A, Thank you so much for your review of InterContinental Shanghai Expo. We're glad to hear that you enjoyed your stay with us.Thanks again for your review and hope to hear from you again. Kind Regards General Manager Ernst Mayer
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PRICE RANGE
US$127 - US$244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental shanghai expo hotel shanghai
LOCATION
ChinaShanghai RegionShanghaiPudong / Nanmatou Lu (Nanmatou Road)
NUMBER OF ROOMS
384
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Frequently Asked Questions about InterContinental Shanghai Expo
Which popular attractions are close to InterContinental Shanghai Expo?
Nearby attractions include Power Station of Art (0.7 km), Nanpu Bridge (1.0 km), and Epson TeamLab Borderless - Shanghai (0.8 km).
What are some of the property amenities at InterContinental Shanghai Expo?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at InterContinental Shanghai Expo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Shanghai Expo?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at InterContinental Shanghai Expo?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Shanghai Expo?
Conveniently located restaurants include Sheng HuiTang Restaurant, Basilico Restaurant (Shanghai Expo Luxury Hotel), and Ambrosia (ShiBo).
Are there opportunities to exercise at InterContinental Shanghai Expo?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does InterContinental Shanghai Expo have an airport shuttle?
Yes, InterContinental Shanghai Expo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Shanghai Expo?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Shanghai Expo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Shanghai Expo?
The staff speaks multiple languages, including English, French, German, Chinese, and Japanese.