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Grand Kempinski Hotel Shanghai

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#13 of 4,967 Hotels in Shanghai
Certificate of Excellence
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Grand Kempinski Hotel Shanghai
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956 Reviews from our TripAdvisor Community

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Showing 510: English reviews
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Toronto, Canada
Reviewed 4 days ago NEW

I am excited to share my delightful experience at the Grand Kempinski Hotel in Shanghai. I was pleasantly surprised at the cleanliness of the entire hotel, the professionalism displayed by every staff member I encountered and level of service I experienced. I would like to recognize the staff in the executive lounge and in particularly Peter Zhuang. He delivers service...

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Thank ninjaridz
Reviewed 5 days ago NEWvia mobile

I loved the convenient location of the hotel (just 10 minute walk from the Lujiazui metro station) the hotel is located in a heart of the busy business center, really close to 2 shopping malls, and right next to the Shanghai Aquarium and the Pearl Tower, surprisingly it still has the peaceful environment not all hotels in the city does....

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Thank Thetravelerivana
Reviewed 6 days ago NEW

I have been to Shanghai for business trip, we are living in Kempinski Hotel Shanghai room no.2803,we have very good experience in this hotel especially in executive lounge,it has perfect view here and high quality service, the manager of executive lounge Judith always provide good service to us during the stay, also Yuki has give us a warm welcome, also...

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Thank Yaoyinan M
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Thank you for your great comment and positive feedback on your recent stay to our property. It is with pleasure to read about your excellent experience in the Executive Lounge and your enjoying the services provided by Yudith and Yuki, and forwarded your compliment to them. I would like to thank you for staying at Grand Kempinski Shanghai...

Reviewed 6 days ago NEW

Ah,SH is the most beautiful city I've ever visited.Yeah,I got lucky to have some bussniess discussion here.This hotel supplies such good service and the room is so comfortble.I don't know if other hotel has 1 on 1 service for me.But the girl Amber they called "lady in red" is outstanding.I like her smile and meticulous care.That's a good trip for...

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Thank Leslie X
Reviewed 1 week ago NEWvia mobile

I stayed in Grand Kempinski hotel which located in Shanghai LujiaZui area. During my stay I have try the hotel Spanish restaurant it was pretty good, although the price is quite high but the quality of food was worth it. The hotel provides really good services especially the Lady in red team, which makes my whole experience even better. Lastly...

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Thank Kanlayakorn S
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Thank you very much for your excellent review on your recent stay to our property. I appreciated your highlighting our Spanish Restaurant Albero and our Ladies in Red team, namely Eileen and Ariel, and forwarded your compliment to them. It´s all about good service and I am pleased that we were able to stand up to your service...

Reviewed 1 week ago NEWvia mobile

I've been travelled around China more than a year and Kempinski is one of the best luxury hotels without doubt. This is my second time to choose this hotel and Kempinski never let me down. It's my first choice when I have a chance to stay in Shanghai. Their room is nice and secure. Conveniently situated near the Financial District...

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Thank Stephanie L
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Ms. Stephanie, Thank you for your excellent and detailed comments on your recent stay at our hotel and it is with utmost pleasure to read that you had again a very positive impression on our services. I enjoyed your highlighting our Front Desk staff which I also forwarded to them. My team and I look forward to welcoming you...

Reviewed 1 week ago

I stayed for 4 days in Grand Kempinski Hotel Shanghai and really enjoyed the experience there. The service of the front desk was very fabulous, especially the man in a black suit was sooooo handsome and enthusiastic. Lady in Red who is called Airel was the best. The location is awesome as well cuz it is near everything. Thank you...

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Thank 云迁 陆
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Thank you for your excellent review on your recent stay to Grand Kempinski Shanghai, which I much appreciated. I am happy that especially our Front Desk and Ariel, our Lady in Red, gave their best to enhance your service experience. I would like to thank you for staying with us and returning during your next visit to Shanghai....

Reviewed 1 week ago

I stayed there with my family of four and was very satisfied with the service! Friendly and very helpful staff. Will definitely come back again when we are in Shanghai and will definitely recommend it to family and friends.

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Thank Jesslyn L
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Ms. Jesslyn, thank you for your great comment on your recent stay and it is such a pleasure to see that your family had a fantastic stay with us. Thank you very much for staying with us and we all look forward to having you with us very soon again. Especially thanks for spreading your positive experience! With kind...

Reviewed 1 week ago

The hotel is located in the city centre of Shanghai which is so convient for sightseeing, the food in the hotel is amazing and fresh, service is perfect, especially for the reception, they are very friendly and patient to me, they showed some nice place to visit nearby which is really helpful.

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Helpful?
Thank Jiawei N
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Thank you for your excellent review on your recent stay at our property, highlighting our location and services, which I appreciated, especially complimenting our Front Desk staff, to whom I forwarded your motivating comment. My team and I look forward to welcoming you again to Grand Kempinski Shanghai in the near future. With kind regards, Rüdiger C. Hollweg...

Reviewed 1 week ago

The hotel is of perfect location at Lujiazui area with just walk distance to the major office buildings around. Most of the residents I suppose shall be on business trips. The hotel room is OK, quiet, clean and spacious. House-keeping is quite efficient, with quick response. Facilities are also fine, though the swimming pool is small. I would like to...

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Thank Lydia M
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Ms. Lydia, Thank you for your positive comment on your recent stay and I am pleased that you enjoyed your stay and our services. I don´t quite understand your comment on the dimensions of our swimming pool, which is 20 x 8 meters and is certainly a nice large pool, not to speak about its gorgeous location on the...

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Staying in Lujiazui

Neighbourhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Within walking distance to the Oriental Pearl Tower and only a short drive away from the Jinmao Tower, The Bund, and other well-known landmarks of Shanghai. The Pudong and Hongqiao airports can also be reached within 45 minutes. The Hotel’s design combines contemporary and Oriental features, where guests can enjoy a variety of cuisines including Chinese, Mediterranean, Spanish and an international buffet at Elements. ... more   less 

Additional Information about Grand Kempinski Hotel Shanghai

Address: No.1288 Lujiazui Ring Road, Pudong District, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Price Range: €151 - €268 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Kempinski Hotel Shanghai 5*
Number of rooms: 686
Reservation Options:
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Also Known As:
Gran Melia Shanghai Hotel Shanghai
Hotel Style:
#11 Spa Hotel in Shanghai
#13 Luxury Hotel in Shanghai
#13 Family Hotel in Shanghai
#26 Business Hotel in Shanghai
#54 Romantic Hotel in Shanghai
#113 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Kempinski Hotel Shanghai staff and other travellers.
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Questions? Get answers from Grand Kempinski Hotel Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice views of the river from some rooms, ask for. Try the swimming pool.”
  • View from the Fitness centre
 of 5 bubbles Tegui2014, 13 Mar 2017 | Read review
“Ask for a River View, you can see the Bund from most rooms.”
 of 5 bubbles damons181, 23 Jan 2017 | Read review
“River view is worth the Money!”
 of 5 bubbles hst20162016, 28 Dec 2016 | Read review
“Stay in the Executive Club”
 of 5 bubbles Cynthia8817, 27 Dec 2016 | Read review
“Always ask for an upgrade. You might just luck out.”
 of 5 bubbles acbante, 11 Dec 2016 | Read review
5 of 5