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This hotel prides itself as a 5 star, but certainly does not live up to its reputation. On arrival the requested disabled room was not available for another 3 days, but the other room was fine as it had a walk in shower. The only...More
From the moment of check in the experience was horrible. The "manager on duty" said he was upgrading me to the club floor (1 one level upgrade, based on my platinum status) but would not offer the benefits of the club floor (executive lounge).
This hotel really was the bomb dignity one day. Sadly that day is quite a bit in the past.
I spend one or two nights a month here for work and it's always something. Sewage smell, air-conditioning that's not working, locks fall off the door,...More
If you rely on taxi or Metro to get around then you should avoid this hotel. I read the reviews that taxis would be tough so I booked one the night before. Well I thought I did with the concierge but nothing came in the...More
When I arrived to the hotel I was not feeling well from my previous flight. I asked the hotel front desk about medical care. Front desk staff Sam arranged transportation and appointment to the hospital. Another staff member, Daniel accompanied me for translation.
Response from Shirley W | Reviewed this property |
I did not use the fitness in this hotel, but most of the fitness and swimming pool for 4 or 5 star hotel in China are already include in your room. I think you still need to check before use it in the reception. Have a nice... More
I did not use the fitness in this hotel, but most of the fitness and swimming pool for 4 or 5 star hotel in China are already include in your room. I think you still need to check before use it in the reception. Have a nice trip:)