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Swissotel Grand Shanghai

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#41 of 4,966 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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Swissotel Grand Shanghai
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1,087 Reviews from our TripAdvisor Community

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Showing 666: English reviews
London, United Kingdom
Reviewed 13 May 2014

Perfect for business. Everything you want really, I only gave it 4 instead of 5 as there are so many amazing hotels in shanghai, I don't know if deserves to be called the best, compare to some others, but restaurant was fine for breakfast, decent sized pool and gym, service friendly, although not many people working on desk, I liked...

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Helpful?
Thank DavidF2011
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear DavidF2011 Thank you very much for your recent post titled “Classic Hotel…” giving feedback on your recent stay here at Swissôtel GRAND Shanghai. We are delighted to know that you feel that this is a perfect hotel for business – our location and ease of access getting around the city of Shanghai makes this property a much sought-after choice...

Aarhus, Denmark
Reviewed 13 May 2014

In my opinion, Swissotel is one of the best business hotels in Shanghai. Relatively efficient (it is China..), nice location, high standard, though not as Swissotel in Singapore. This time, I found that the staff at the front desk was not very polite, and the level of English was very low. I am a returning guest, and i had a...

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Helpful?
Thank Gitte H
HotelManager-SSH, Front Office Manager at Swissotel Grand Shanghai, responded to this review

Dear Gitte H Thank you very much for your detailed feedback of your most recent stay at Swissôtel GRAND Shanghai – it’s feedback like this that helps us target areas that require improvement for our guests. Regarding the staff attitude and English level, I have to say that I am most embarrassed to learn about service shortcomings that you encountered,...

Lanaken
Reviewed 7 May 2014

It is very good hotel for a very fare price. The metro is closeby or you can ask for a taxi. The rooms are very nice with a good bed, also the bath room is inviting you to take to take a shower. The best thing in the room is the nespresso coffee.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Eddy M
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Eddy M Thank you for your comments on your recent stay here at Swissôtel GRAND Shanghai – we are thrilled to read of your positive experience. Having a 5 star International hotel that is fairly priced in such a great location is always a great find and we are delighted to have you as our guest. With our hotel...

Shenzhen, China
Reviewed 30 April 2014

This is a comfortable, convenient, well-priced hotel particularly if you are on a business trip. Checking in and out of the hotel is painless, and the doormen attentive with your luggage. Housekeeping are non-intrusive, in fact you never see them (some hotels always have housekeeping carts in the hallways) whereas at this hotel it was all done quickly, quietly and...

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Helpful?
Thank 10-Val
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear 10-Val Thank you for your very descriptive feedback you have posted here on TripAdvisor – it is greatly appreciated when people take the time to give specific praise and criticism so we know where we are going right and where we need to improve. In light of areas to improve, I will gladly share your feedback with our Food...

Singapore, Singapore
Reviewed 30 April 2014

Upside: Great location - near shops, subway, temple, things to do and see Reasonable price Friendly staff Quality and variety of breakfast options - safe, nice food Nice soap selection in room Minor Downside: Breakfast area feels too small and crowded for the guests Mattress a little too firm for me (I didn't enquire or complain, so not sure if...

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Helpful?
Thank Brendan R
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Brendan R Thank you for taking the time to submit your review for us on TripAdvisor – we certainly welcome all guest feedback. Thank you for highlighting the areas that made your stay a pleasant one, drawing on our great location and price, as well as our friendly staff, our variety for breakfast and noting our quality in-room amenities....

Honolulu, Hawaii
Reviewed 29 April 2014

I stayed in this hotel for 2 nights in April 2014. This hotel is first class in Shanghai. The room was very spacious and clean and provided all the amenities needed, including a in room safe. They also have smoking rooms, upon request. The bathroom was clean and modern with a separate tub and shower. The breakfast buffet was great...

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Helpful?
Thank 808Made
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear 808Made Thank you very much for your recent review on your stay with us back in April. We are very happy to read of your experience here at the hotel, and glad to know that you found our bedrooms to be spacious and well-appointed for all your needs. Our bathrooms are very comfortable and the separate rain-fall shower is...

Maidenhead, United Kingdom
Reviewed 27 April 2014

Very much enjoyed out stay at the Swissotel. We stayed in an Executive Club Room so had the benefit of using the club for breakfast and early evening drinks and snacks. The staff there were very helpful, especially Krystal. The room was excellent with bath and seperate shower and the bed very comfortable. The hotel is located very close to...

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Helpful?
Thank Ambothan
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Ambothan Greetings from Swissôtel GRAND Shanghai – thank you so much for taking the time to post your experience on TripAdvisor and we are delighted to read of your experiences at the hotel. Based on your feedback, it’s great to know that you took advantage of our Executive Club Lounge with the free breakfasts and evening drinks/snacks. We do...

London, UK
Reviewed 21 April 2014

We had three extremely comfortable rooms and we all loved the hotel. The breakfast was delicious and the staff throughout the hotel were charming, polite and extremely helpful. The hotel is central and very near to the metro station. Taxis, however, are so cheap and plentiful. The concierge will write the Chinese address for you. There are lots of restaurants...

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Helpful?
Thank carobrooB-W
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear carobrooB-W, It is very pleasure to have you during this Spring season with us. We do appreciate that you enjoyed our excellent location and also spend great time with our breakfast and do like our room’s facilities and hotel’s atmosphere. It is such a great honor to have your highly praise for us and allow me behalf of all...

Rochester, New York
Reviewed 19 April 2014

My husband and I just returned from a vacation in Shanghai. I started my trip a week prior for a school project. My stay at the hotel was 10 days total. The service was unbelievable. The people were friendly, genuinely interested in helping you and responsive. I could go on and on about the excellent customer service. The hotel itself...

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Helpful?
Thank Jennifer S
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Jennifer S Spring greeting from Swissôtel Grand Shanghai. Thanks for take your time to submit the review for our hotel. It is very pleased to know you are enjoying our comfortable room and the room facilities, particularly our team member gave the great service for you. We’d love to give the most sincere best wishes to you. We look...

Shanghai, China
Reviewed 17 April 2014

On Apr 15th,My boss parked in the parking lot of the Swissotel Grand Shanghai and he left in a rush without noticing that he unlocked his car truck with a briefcase of cash and credit cars .And fortunately the lobby manager Jessie Yin is very conscientious to try all the methods contact him finally it turns out none of the...

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Helpful?
Thank clair y
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Clair y, Thank you so much for takeing your time to submit this wonderful reveiw for us on Tripadvisor. We are delighted that you had a good experience when you were at the hotel. Very happy to know our team member give you very helpful service and make your belongings safe. Please do come and visit us again soon...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 

Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: €139 - €227 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel
Hotel Style:
#20 Romantic Hotel in Shanghai
#27 Family Hotel in Shanghai
#30 Spa Hotel in Shanghai
#41 Luxury Hotel in Shanghai
#50 Business Hotel in Shanghai
#120 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Grand Shanghai staff and other travellers.
8 questions
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Questions? Get answers from Swissotel Grand Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just ask - if there is a better room they will sort you out - I asked and was moved without hassle”
 of 5 bubbles worslip, 20 Mar 2017 | Read review
“Executive floor has access to the lounge which offers printer and scanner use in addition to breakfast and dinner buffets.”
 of 5 bubbles stevenandrewk, 14 Mar 2017 | Read review
“Rooms up to floor 9 are cheaper!”
 of 5 bubbles Gerard_K_63, 12 Mar 2017 | Read review
“high floor rooms good”
 of 5 bubbles gemmaallman41, 10 Mar 2017 | Read review
“high floor could be better”
 of 5 bubbles theodoulost, 5 Mar 2017 | Read review
5 of 5