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Phoenix on the Bay

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212 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Oxford, Mississippi
Reviewed 6 September 2016

My husband and I have come here for the last few years as a late summer getaway. We always go late August so the kids will be mostly back in school. I imagine this place is filled with kids during the peak season due to the multiple pools, slide and lazy river. We love to just float for hours on...

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Helpful?
Thank lizzd177
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for staying with us and we appreciate your candid comments. We will pass your comments on to our management team. We hope to get to see you again in the future! - Brett/Robinson Social Team

Tuscaloosa, Alabama
Reviewed 4 September 2016

The sofa is leather and a good deal of the leather is peeling off. The outdoor furniture is very uncomfortable. Chairs are hard and cushions are wore out. It's time for some updates apparently. The pillows on both beds are very cheap and uncomfortable. We love the property itself though. Pools and lazy river are very nice. Security onsite is...

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Thank lgr4bama
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

We are sorry to hear you had some issues, but we appreciate your feedback. We will pass your comments on to our management team. We want to thank you for staying with us and we hope to see you again. - Brett/Robinson Social Team

Mendenhall
Reviewed 3 September 2016

My family really enjoyed our stay here We only left for food My childrens ages are 2 and 15 and they both had a great time The kiddie pool/splash pad was perfect for my 2 year old while my 15 year old really loved the lazy river and slide Of course my husband and I enjoyed the lazy river also!

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Thank melissadX9217LE
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

We are happy to hear your whole family were able to enjoy their stay. We hope you made some wonderful beach memories and we look forward to seeing you again! - Brett/Robinson Social Team

Selma, Alabama
Reviewed 3 September 2016

Loved the facility. Only thing I would change is have an adult only area. There were some hard partiers having great time. Kid good time adult good time don't always mesh. By having one area set aside for adult groups who want to party loud would maximize everyone's experience

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1Thank susanwmk
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for your comments and we will pass them on to our management team. We hope you made some wonderful memories and we hope to get to see you back again! - Brett/Robinson Social Team

Campbellsville, Kentucky
Reviewed 3 September 2016

This was a vacation/ fact finding trip for future possible property investment. Our main question was, would we be happy not sitting directly in the ocean? Overall this facility is what we were looking for. The pool and lazy river were beautiful. I love the location - waterfront on the bay with view to the ocean. There were beautiful views...

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Thank 25tonyay
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

We are happy to hear you enjoyed your stay and we hope we were able to help answer all your questions. We look forward to seeing you again! - Brett/Robinson Social Team

Marrero, Louisiana
Reviewed 2 September 2016

Every year about 12 friends get together at Phoenix on the Bay to relax, float on the lazy river and enjoy cocktails. We hardly ever leave the property. The grounds, condos and staff are great. We went to condos on the beach but keeping coming back to the bay.

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Thank Tammie T
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

We love your comments and we appreciate you being a repeat guest. We can't wait to see you again! - Brett/Robinson Social Team

Monroeville, Alabama
Reviewed 31 August 2016

The property was very nice, but the front desk service was poor. This was my daughter' Get The Top 5 News Stories Each Day in Your InBox We will never share your email address. ‘This way my daughter's Bachelorette party, and the front desk people was very rude to us. They complained about how may parking passes we bought which...

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Helpful?
Thank darleneb440
JanetBrettRobinson, Guest Relations Manager at Phoenix on the Bay, responded to this review

darleneb440: Thank you for choosing Phoenix on the Bay to celebrate this fun time for you and your daughter. I am disappointed that you ran into some issues and will forward your comments to the Property Manager there. Parking is limited but there are times when additional passes can be purchased based upon projected occupancy. It sounds as if that...

Baton Rouge
Reviewed 31 August 2016

Great room just steps from the vehicle on the bottom floor. Lots of room. Lazy river makes relaxing easy. Launch the boat and start island hopping. Perfect location for a quiet and peaceful vacation. We will be back

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Dothan, Alabama
Reviewed 29 August 2016

went back for 3 more days 8/25-8/28, condo was very clean and was a great 3 day get away for the husband and kids. Ran out of clean towels we had not had time to go to buy washing powder and called housekeeping the supervisor brought some right up and was very nice. kuddos to her, thanks Nancy. The kids...

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1Thank peaches058
Gulf Shores, Alabama
Reviewed 28 August 2016

family vacation 2016, checked in on the 25th, checked out on 28th. condo very clean and were very impressed with all the amenities at this location. my child child got sick on the second day there and we called house cleaning to bring up clean sheets and nancy from house cleaning came right up and changed the bed sheets and...

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Thank JamesWhittenton

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
Phoenix on the Bay is a hidden gem in the beautiful back-bay playground of Orange Beach. Many who book here come back year after year to enjoy the long, winding lazy river that takes nearly 6 minutes to float around. Spacious 1-, 2- and 3-bedroom units sleep 4, 6 and 8 people, respectfully, and up to 10 or 12 in some units. Each unit has floor-to-ceiling windows and a private balcony with bay views. A full-time, on-site staff is ready to assist Brett/Robinson renters. Other amenities include an indoor pool, an outdoor pool, a kiddie pool with slide, lighted tennis courts, hot tubs and a sauna, a fitness room, barbecue grills at the bay's edge, boat slips, a putting green, and on-site security. Alabama's sugar-white beaches and shopping destinations are easily within a 10-minute drive. Great restaurants are within biking distance. (Courtesy note: Parking is limited. A one-bedroom condo will be issued one car pass. A two- or three-bedroom unit will be issued a maximum of two car passes.) ... more   less 

Additional Information about Phoenix on the Bay

Address: 27580 Canal Rd, Orange Beach, AL 36561
Region: United States > Alabama > Orange Beach
Number of rooms: 162
Also Known As:
Phoenix On The Bay Hotel Orange Beach
Phoenix Bay
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix on the Bay staff and other travellers.
3 questions
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Brentwood, Tennessee
ATL, GA
19 days ago

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Questions? Get answers from Phoenix on the Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Unit 1415 was very clean, furnished well, comfortable furniture and had a great view of the bay.”
 of 5 bubbles KarenB434, 27 Dec 2016 | Read review
“2 king beds”
 of 5 bubbles I7783SDjulies, 8 Nov 2016 | Read review
“Unit 1205, large 3 bedroom, 3 bath condo”
 of 5 bubbles sheryls48, 26 Oct 2016 | Read review
“The only suggestion for this unit would be MORE kitchen towels! We had ONE!!!! ”
 of 5 bubbles kphiggins, 20 Oct 2016 | Read review
“The 2 bedroom xx31 rooms all have a wrap around balcony which makes being outside in most any weather pleasant. ”
 of 5 bubbles 656judees, 18 Oct 2016 | Read review
5 of 5