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Traveller (135)
Room & Suite (66)
Pool & Beach (25)
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Overview
  • Excellent63%
  • Very good22%
  • Average10%
  • Poor4%
  • Terrible1%
Travellers talk about
“lazy river”(143 reviews)
“family vacation”(38 reviews)
“brett robinson”(39 reviews)
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Fitness centre
4 Star Hotel
All hotel details
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Reviews (523)
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523 results
Traveller rating
321
117
54
26
5
Traveller type
Time of year
LanguageEnglish
321
117
54
26
5
Show reviews that mention
All reviewslazy riverfamily vacationbrett robinsonthe kitchenindoor poolbedroom bath condoparking garagebeach tripzero entrywet barice makergirls tripgreat propertybeautiful condogreat vacationup to dateliving area
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1 - 5 of 523 reviews
Reviewed yesterday

Everything about this place was amazing, except for the outdoor pool being freezing cold. This was probably more of a timing issue though. It was such a great vacation and we will definitely be staying here again in the future.

Review collected in partnership with this hotel
Thank tlakose
Reviewed 5 days ago

My wife and I spend our winters here and love it! Looking forward to our 4th time next year. The condos are roomy and furnished well. 3 bedrooms make it easy for our grandkids or other friends and relatives to visit.

Review collected in partnership with this hotel
1  Thank David A
Response from brett_robinson_al, Manager at Phoenix WestResponded 2 days ago

Thank you for being our guests David!!! We are thrilled to be your home away from home at the beach!!! We look forward to welcoming you back again next year!!!

Reviewed 6 days ago

Condo was very nice. We have stayed at other Phoenix condos in the past but this one is the nicest we have stayed at so far. Everyhting was clean and very well kept. There were always lots of staff attending to things on the grounds....More

Review collected in partnership with this hotel
Thank PegglesB
Response from brett_robinson_al, Manager at Phoenix WestResponded 5 days ago

Thank you for the great review!!! We are happy to hear that you enjoyed the cleanliness of your condo as well as the hospitality of our staff!! Thank you again for being our guests!! Come back and see us again soon!!!

Reviewed 6 days ago

My family enjoyed this condo. The service was excellent. We needed help with getting the TV's in two bedrooms to work. I called and in no time a nice young man came in corrected the TV issue and was out in 5 minutes. We also...More

Review collected in partnership with this hotel
Thank 190cthompson
Response from brett_robinson_al, Manager at Phoenix WestResponded 5 days ago

Thank you for the 5 star review!!! We are thrilled to hear that you enjoyed the hospitality of our staff!!! Thank you again for making us a part of your time at the beach!! We hope to see you again soon!!!

Reviewed 6 days ago

A great family spring break trip !!!!!!this is a perfect location . Very close to many restaurants, shops , fishing and the best thing right on the beach . The Phoenix West was very clean and family friendly . We felt safe letting our teens...More

Review collected in partnership with this hotel
Thank BakerBoy1972
Response from brett_robinson_al, Manager at Phoenix WestResponded 5 days ago

Thank you for the 5 star review!!! We are thrilled to hear that you enjoyed the perfect location of our property as well as its family-friendliness!! Thank you again for being our guests!! We look forward to welcoming you back again soon for another fun...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Meeting Rooms
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Tennis Court
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$378 - US$853 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$378 - US$853 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (135)
Room & Suite (66)
Pool & Beach (25)
Family and Play Areas (4)
Questions & Answers
Ask a question
RalphSmiley
1 April 2018|
Answer
Response from Jerry W | Reviewed this property |
I don’t know the official regulations, but there were families on the beach with canopies.
0
Votes
Amanda K
27 March 2018|
AnswerShow all 3 answers
Response from churchlittle | Reviewed this property |
There are several places to eat and souvenir shops and wal mart, grocery store close but most attractions like mini golf and outlet malls you would need a ride to.
2
Votes
The S
28 December 2017|
Answer
Response from Brian F | Reviewed this property |
I don’t think the lazy river is heated.
0
Votes
Room Tips
"Bring only what you can’t do without! Pillow, favorite skillet (if you’re staying a while), etc... Be ready..."
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"It would be nice to have two beds in one of the bedrooms, instead of one bed in each."
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"blinds needed fixing but everything else was very nice"
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"The shower curtain and rod kept falling in the bedroom next to the kitchen. Everything else worked fine."
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