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Traveller (47)
Room & Suite (24)
Pool & Beach (15)
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Overview
  • Excellent41%
  • Very good28%
  • Average14%
  • Poor11%
  • Terrible6%
Travellers talk about
“brett robinson”(43 reviews)
“family vacation”(27 reviews)
“the kitchen”(25 reviews)
AMENITIES
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Fitness centre
All hotel details
Offers from Phoenix I
Hotel deals
Offers from Phoenix I
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Reviews (378)
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378 results
Traveller rating
148
106
56
44
24
Traveller type
Time of year
LanguageEnglish
148
106
56
44
24
Show reviews that mention
All reviewsbrett robinsonfamily vacationthe kitchengreat oceanthe living room furnitureenjoyed our staynice condoparticular unitgulf shoresbeach chairskiddie poolcleaning feeair conditionergreat place to stayspring breakbeach viewhot tub
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1 - 5 of 378 reviews
Reviewed 1 week ago

The building was under renovation and very disturbing to the visitors. We should have been told of so many loud and messy projects would be underway when we made the reservation. Also we didn't have full access to beach without going through neighboring gates.More

Review collected in partnership with this hotel
Thank Pam D
Response from Vicki C, Guest Relations Manager at Phoenix IResponded 4 days ago

We appreciate your review. Unfortunately, building maintenance is a necessity in order to maintain a safe and beautiful place for our guests to visit. As soon as we get notification of any building project we notify all of our guests of what they can expect....More

Reviewed 2 weeks ago

We had employees of our company working within this particular building and thankfully they were able to stay on-site during the two week period of the job. The unit was very clean, well decorated and comfortable.

Review collected in partnership with this hotel
Thank Carmella H
Response from brett_robinson_al, Manager at Phoenix IResponded 2 weeks ago

Thank you for the 5 star review Carmella!! We are happy to hear that you all enjoyed the comfort and cleanliness of our property!! Thank you again for being our guests!!! We hope to welcome you back again soon!!!!

Reviewed 2 weeks ago

Was an overall nice place. Great balcony view. Would have been nice to have at least salt and pepper in the kitchen and a larger frying pan--but was nice for the most part. The unit could use a little updating, but again, was nice enough....More

Review collected in partnership with this hotel
Thank Cheri H
Response from brett_robinson_al, Manager at Phoenix IResponded 2 weeks ago

Thank you for the review Cheri!!! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to strive towards providing the best guest experiences in the area. Thanks again!! We are happy to hear that you...More

Reviewed 27 March 2018

Realizing that there were extensive renovations going on, I understand, (sort of) why the unit we were supposed to be in was not ready by January 1 because the windows were not yet installed. However, BR had to have known more than three days before...More

Review collected in partnership with this hotel
1  Thank Kathleen M
Response from Vicki C, Guest Relations Manager at Phoenix IResponded 4 April 2018

Kathleen, thank you so much for your review. Construction projects are an unfortunate need at times, and we try to give our guests as much notice as possible of any hindrance they may encounter during their stay. Our very untypical weather conditions this past winter...More

Reviewed 21 March 2018

truly had a great stay! brought my mother an she is very disable an we were so close to beach that for first time in 10 years that she could with help walk to beach an put her toes in the ocean!! great stay tks

Review collected in partnership with this hotel
Thank jefferyburroughs
Response from brett_robinson_al, Manager at Phoenix IResponded 22 March 2018

We LOVE hearing reviews like this!!! Thank you for being our guests!!! We look forward to welcoming you back again soon for another fun and relaxing stay at the beach!!

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About
Amenities
Top amenities
Pool
Beachfront
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Self-Serve Laundry
Meeting Rooms
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Tennis Court
Details
Price range
US$228 - US$573 (Based on Average Rates for a Standard Room)
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$228 - US$573 (Based on Average Rates for a Standard Room)
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (47)
Room & Suite (24)
Pool & Beach (15)
Family and Play Areas (1)
Questions & Answers
Ask a question
UMShannon
3 May 2017|
AnswerShow all 4 answers
Response from DortD | Reviewed this property |
Yes they do!
1
Vote
maresb321
8 July 2015|
Answer
Response from erinkygirl | Reviewed this property |
If you stay at the Phoenix I, there are a couple. Live Bait & Wintzell's Oyster House are basically right across the street. About 1/2 mile down the road is Bubba's Seafood House too. Live Bait has a pretty good night life... More
0
Votes
Room Tips
"This is one of the older Phoenix buildings and I would recommend to stay in a newer building."
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"Have the master bedroom closet accessible! Would not stay again because of this inconvenience. Need some..."
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"Clean and fix up."
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"The room was amazing! We only have one little complaint and that was the mattresses in the bedroom. The bed..."
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