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Phoenix X

Certificate of Excellence
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04/06/2017 05/06/2017
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Phoenix X
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530 Reviews from our TripAdvisor Community

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Showing 530: English reviews
Reviewed 2 weeks ago

Chair rentals taking up too much of your beach! Gate to water led right to a rip tide resulting in lifeguards having to rescue numerous people. Wake up before someone drowns! Seems as if you are trying to keep people away from this event.

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Helpful?
Thank gotigers62
brett_robinson_al, Manager at Phoenix X, responded to this review

Hi thank you so much for your review! We appreciate your honest feedback. We thank you so much for staying with us and we look forward to welcoming you again in the future!

Reviewed 2 weeks ago

My wife and I truely enjoy the Phoenix X property. We were originally were going to stay in one room selected online, but was contacted by a rep and was relocated prior to our trip. The room was average. The AC system did not keep up well and the overall cleanliness of the room was okay. My wife and I...

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Helpful?
Thank charlesfS482HZ
JanetBrettRobinson, Guest Relations Manager at Phoenix X, responded to this review

charlesfS482HZ: We are so pleased to read that you enjoyed your stay at Phoenix X. I will ask the maintenance to re-evaluate the AC system so that our guests will be comfortable. We look forward to seeing you back here again.

Bardstown, Kentucky
Reviewed 2 weeks ago

Nice condo. A little more cleaning could have been done. Food particles in the sink drain, dust on top of TV cabinet, no batteries in the remote, but overall clean and well kept. The view from the 4th floor to the beach was awesome. We loved our stay.

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Helpful?
Thank Sherrie P
brett_robinson_al, Manager at Phoenix X, responded to this review

Thank you for taking the time to give us a review! We appreciate your honest feedback. It's a pleasure to know that you enjoyed your room as well as the view. We thank you so much for choosing to stay with us and we look forward to your next visit!

Reviewed 2 weeks ago

Only problem was there was only one mirror in the entire unit #1102. It was in the bathroom. It was not at all convenient for three women getting dressed at the same time. Put a full length mirror somewhere in the unit.

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Helpful?
Thank X9485ECcarmenr
brett_robinson_al, Manager at Phoenix X, responded to this review

Hi and thank you for your review! We are so happy that we were able to make your girls' weekend a success! We thank you for your honest feedback. Thank you for choosing to stay with us and we look forward to welcoming you all again soon!

Alabaster, Alabama
Reviewed 2 weeks ago

Condo was very clean spacious and nice. Staff was very friendly and helpful. Condo had a good supply of kitchen items. Every thing you would need. The condo is on an excellent location for restaurants and entertainment.

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Helpful?
Thank Auburn88
brett_robinson_al, Manager at Phoenix X, responded to this review

Hi and thank you for the five star review! We are so happy that the condo was clean and spacious to you. It's a pleasure to know that the staff was very friendly and helpful. We thank you for your support and we look forward to welcoming you again soon!

Memphis, Tennessee
Reviewed 2 weeks ago

great room and very well stocked kitchen. clean and put together. we stayed for the Mullet Toss and they had great security measures in place to keep non paying guests out of the common areas by use of wristbands

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Helpful?
Thank brmcdonald45
brett_robinson_al, Manager at Phoenix X, responded to this review

Thank you very much for the five star review! We are so happy that you found the room to be well stocked, clean, and organized. We thank you for your support and for staying with us. We look forward to welcoming you again soon!

Old Hickory, Tennessee
Reviewed 2 weeks ago

Unit was damaged upon arrival (slats were askew on one door at entrance), toilet leaked, unsanitary storage of bathroom plunger and plunger, oversize furniture caused the unit to appear smaller than it was, RATTY patio furniture (rusted and wicker frayed), and ice maker did not work. However, the manager offered us another unit the next day that was acceptable. Music...

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Helpful?
Thank Jim H
JanetBrettRobinson, Guest Relations Manager at Phoenix X, responded to this review

Jim H: I am sorry to hear that Phoenix X no longer fits your needs for a vacation experience. But I am happy that you have found a new "beach spot" and you will continue to visit us on the Alabama Coast. I will forward your review to the Property Manager so she can re-evaluate the condo. No matter where...

Reviewed 2 weeks ago

Great vacation spot. Excellent accommodations. Very friendly and helpful staff. Centrally located. Easy access to restaurants, shopping and grocery stores. Would recommend this condo to friends and family

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Helpful?
Thank md_stout
brett_robinson_al, Manager at Phoenix X, responded to this review

Thank you for the amazing review! We are so glad to know that you enjoyed your vacation. It's such a pleasure to know that the staff was very friendly and helpful. We thank you for choosing to stay with us and look forward to welcoming you again soon!

Reviewed 2 weeks ago

The condo was average at best, very outdated, not the place to stay if you want to relax and way overpriced for what you get. There are better options. Being next to the flora-bama with all the traffic and noise makes it hard to get a good nights sleep

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Helpful?
Thank guyf632
JanetBrettRobinson, Guest Relations Manager at Phoenix X, responded to this review

guyf632: I am disappointed that you did not find Phoenix X to your liking. Not everyone will like every complex so I am glad that you have many others to choose from. Phoenix X has been the choice of many throughout the years and provides them with a fun and relaxing vacation. We certainly hope you find a location when...

Reviewed 3 weeks ago

Always love to rent the Phoenix x in April or May next door to Florabama and Yacht club so you can drink and not drive! Both places have great food and great entertainment! Walking distance to Waffle House too...

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Helpful?
Thank hcdaigle
brett_robinson_al, Manager at Phoenix X, responded to this review

Thank you for the amazing five star review! We are so happy that we were able to make your a girl's trip a success. We thank you so very much for choosing to stay with us and we look forward to your next visit!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
With gorgeous views of the Gulf of Mexico and the Bay, Phoenix X (Phoenix 10) is situated close to Perdido Key in Orange Beach. Enjoy the upscale condos and the many amenities as well as incredible beaches stretching for miles. The property offers 1-, 2- and 3-bedroom, fully furnished units that can sleep anywhere from 4 to 10 people, depending on the unit. Units also have fully equipped kitchens, a washer and dryer, and private balconies that overlook the Gulf as well as Orange Beach's back-bay treasures. A full-time, on-site staff is ready to assist Brett/Robinson renters. Amenities include an indoor pool, an outdoor pool, a kiddie pool, lighted tennis courts, hot tub and sauna, fitness room, Pickle Ball and Walley Ball, and barbecue grills, in addition to free Wi-Fi and on-site security. The building is located next to the Flora-Bama Lounge, approx. 10 miles east of Hwy. 59. (Courtesy note: Parking is limited. A one-bedroom condo will be issued one car pass. A two- or three-bedroom unit will be issued a maximum of two car passes.) ... more   less 

Additional Information about Phoenix X

Address: 29576 Perdido Beach Blvd, Orange Beach, AL 36561-3386
Region: United States > Alabama > Orange Beach
Number of rooms: 227
Also Known As:
Phoenix x Hotel Orange Beach
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix X staff and other travellers.
10 questions
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8 days ago
Maurice, Louisiana
2 months ago
7 months ago
Isola, MS
over a year ago

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Questions? Get answers from Phoenix X staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay in 609....very dated, needs some TLC, with all the money that is charged. The couch even smelled bad. I couldn't sit on it.”
vbart5, 16 May 2017 | Read review
“Was very nice”
stevenlN7472CE, 16 May 2017 | Read review
“We rented a 2 bed 2 bath( sleeps 8) and there wasn't but 2 rolls of toilet paper and no extra garbage bags. And no broom. ”
Auburn88, 9 May 2017 | Read review
“Do not stay in Condo #408!!!”
bjs08, 27 Apr 2017 | Read review
“Couldn't ask for a better experience, everything was great!”
rachelledungan, 27 Apr 2017 | Read review
5 of 5