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Hotel room was not clean. Management acted like he didn't care. Told me to come get refund and leave. Never stay again. No customer service. Pool nasty . Shower nasty . Will not stay again. Pay for a better hotelMore
1 Thank tishabennamon
Response from hemant p, General Manager at Baymont Inn & Suites MontgomeryResponded 5 April 2017
I apologize for the fact that you thought the management was unconcerned with the issues you reported. With certain problems that cannot be fixed, the guest is given a refund and has to vacate the room. The pool is not open for the summer and...More
My reservations were not in the system. Had to pay a higher price than online, they would not honor discounts (AAA, AARP, Military). Rooms was not clean when we got to them, they cleaning crew stopped us . Desk clerk required us to turn in...More
1 Thank staceyechol
Response from hemant p, Manager at Baymont Inn & Suites MontgomeryResponded 23 March 2017
I apologize for the lack of customer service and that you did not enjoy your stay. The hotel does not do a price match, so if a better price is seen online, then the guest does have to book directly through that website. Also, we...More
The Inn was very easy to find which was helpful after a long day of travel. The room was very clean and comfortable. The breakfast was tasty and fresh; as well as plentiful. (The coffee was terrific!!) The staff was very friendly. When we travel...More
Thank Janis D
Response from hemant p, Manager at Baymont Inn & Suites MontgomeryResponded 6 March 2017
Thank you for your kind words! We are glad to hear that you stay was enjoyable and we hope to see you again!
I've been coming to this location for about four years. I've tried other locations in Montgomery and this is the only one that I'm completely happy with. The rooms are always clean they have full cable every station you could possibly imagine. TV is not...More
Thank Calpernia H
Response from hemant p, General Manager at Baymont Inn & Suites MontgomeryResponded 17 January 2017
Dear Ms. Hines,
Thank you for your review! We really enjoy having you stay with us when you are in town! I am really happy to hear that you enjoy your stays! If you ever need anything while you are staying with us, just let...More
I was disappointed since I booked the room because the motel said that they had a fitness room during booking. I was told it was closed when I arrived. I'm an early riser and found the breakfast opened at 6:30 instead of 6 AM and...More
Review collected in partnership with Baymont Inn & Suites
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Response from hemant p, General Manager at Baymont Inn & Suites MontgomeryResponded 27 December 2016
I am sorry to hear that you did not enjoy your stay at Baymont Inn and Suites. We will take what you said into consideration and will work to make improvements.
US$65 - US$95 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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