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Hilton Garden Inn Mobile West I-65/Airport Blvd.

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#13 of 64 Hotels in Mobile
Certificate of Excellence
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Hilton Garden Inn Mobile West I-65\/Airport Blvd.
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350 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Mobile West I-65/Airport Blvd.
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Showing 348: English reviews
Tuscaloosa, Alabama
Reviewed 31 August 2016 via mobile

The room was very clean and very comfortable. The entire staff I interacted with was excellent, very professional and just really nice. Made me feel they cared about the patrons. Went down for breakfast at 6:00 AM- food was great and the service was great. Super location, enjoyed my visit.

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Helpful?
Thank Kwajkid007
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, Kwajkid007! We appreciate you sharing with us the great experience you had at our property. We are so glad that you felt like we care about the patrons because we certainly do. We want all of our guests to feel special while they stay with us. Hospitality is very important to us. We hope you...

Boston, Massachusetts
Reviewed 29 August 2016

Employees were nice but the hotel really needs some updating. My room smelled like it used to be a smokers room. The entire floor smelled like BO. Mattress had a big dip in it. Room attendant left one decaf K cup for me. I was disappointed as I have always had good experiences at Garden Inns. I will not stay...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank paulkO7983WG
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, paulkO7983WG. We appreciate you taking out the time to share what aspects of your visit we met expectations and what aspects we fell short. We are currently working right now on updates to our hotel. We apologize for not providing you with the quality of service you have come to expect and deserve. If you...

Mobile, Alabama
Reviewed 21 August 2016

Best I've ever visited and I've been to many States! All should take lessons from Mobile! They clearly demonstrate respect for the individual, and all levels. Repeatedly, I am made to feel like I am the only guest in the hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jtracybooth
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, jtracybooth!!! We appreciate you sharing your experience with us. And we are so touched by the high opinion you have for our property and us. We are always happy to take care of our guests. We certainly strive to make every guests feel special. And we are so delighted that we could deliver that type...

Hernando, United States
Reviewed 15 August 2016

the manager was awesome, wonderful, great, accommodating, cheerful, considerate, welcoming, exceptional, joyful and a whole lot more; asked us if we had a preference of location of our room and if there was anything she could help us with

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kelly S
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, Kelly S!!! Well, those are certainly high compliments you are giving out. And we are deeply touched that we could have such a wonderful impact on your visit with us. As a team, we all strive to make a great impression on our guests. And we love hearing when we succeed in doing just that....

Alliance, OH, United States
Reviewed 15 August 2016

Was extremely happy with my stay at the Hilton Garden Inn, Mobile Airport Area. My flight was delayed, my luggage didn't arrive and I got to the Hotel around midnight. Staff was extremely courteous and offered me toothbrush and razor without me even asking. Room was clean, breakfast was very good and the location to I 65 was very convenient...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank John W
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, John W!!! After going through so much hassle, we are very pleased that we could provide the kind of service you needed upon arriving to the hotel. An overall great experience is definitely what we strive to provide for all of our guests. And we are certainly glad that you will choose us again if...

Orlando, Florida
Reviewed 7 August 2016

Room was good and clean. Majority of staff very friendly. Had issues completing my reservation with AAA discount at the front desk after being disconnected on the phone trying to complete it. Breakfast took too long and was cold.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank JnS4960AW
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, JnS4960AW! We apologize for not providing the overall great level of service that you deserve. And we deeply appreciate you sharing where we fell short. Your concerns are being addressed by the appropriate department heads. And we will work continuously to work towards providing a consistently great experience to every guest. If you have any...

Phenix City AL, United States
Reviewed 26 July 2016

Nice hotel tucked in the corner away from all the street noise. Enjoyed our stay, very comfortable beds! Food quality and restaurant staff was a bit off what were used to at a Hilton so we were a little disappointed, but overall a very good hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Mario Jason C
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, Mario Jason C!!! We are so happy you chose our hotel for your weekend getaway. It is great that you enjoyed your stay for the most part. However, we apologize for falling short when it came to dining in. Our team is taking the feedback we get from our guests to work to improve the...

Raleigh, North Carolina
Reviewed 25 July 2016

Stayed for ten nights. Hotel was clean and well appointed. Only problem was with AC and the staff corrected the problem each time it happened. I didn't use any of the other facilities but they looked okay.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank smclaugmac
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, smclaugmac!!! We appreciate you choosing to stay with us for your business trip. We are glad that you had a good experience and that we could take care of those issues. We strive to make every stay excellent. And we hope you give us the opportunity in the future to make it even better. If...

Reviewed 24 July 2016 via mobile

Great hotel with excellent service. The bed was nice and adjustable for firmness- both sides could be individualized. Pool, fitness center and business center available. The only complaint would be the in-house grill was understaffed. The lady working the bar, waitressing and generally doing everything alone was super-nice and apologized multiple times. The room had comfy furniture- as seen in...

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Helpful?
Thank Elizabeth D
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, Elizabeth D!!! We appreciate the compliments you shared about your experience at our property. Our staff cares deeply about providing great hospitality to our guest. And we are all very excited that we succeeded in providing that. The comment about the restaurant will be shared with the department head. We greatly value the information about...

Wichita, Kansas
Reviewed 23 July 2016 via mobile

The check in staff was a very friendly and helpful young man. The room and hotel lobby were clean. We had a light meal in the restaurant which was very good. Breakfast was "different". No menu, the wait staff came over and asked us what we wanted. We had no idea what was actually available so she had to recite...

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Helpful?
Thank Marla B
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, Marla B! We appreciate all the information you have shared. The front desk team member that checked you in will really appreciate the compliments you gave him. We are glad that your first impression of our property was good from the check-in to the room we provided. We sincerely apologize for the confusion at breakfast....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Hilton Garden Inn Mobile West is located off I-65 in Mobile Alabama, eight miles from Mobile Regional Airport and a short drive from Downtown Mobile, in the heart of Mobile.Local Points of Interest:- Mobile Civic Center- Mobile Convention Center- Mobile Tennis Center- Bay Bears Stadium- Ladd Peebles Stadium- Colonial Bel-Air Mall and Springdale Mall- Bellingrath Gardens and Home- Bragg Mitchell Mansion- Historic House Museum- Conde-Charlotte Museum House (House of Five Flags)- Historic Fort Conde - Museum of Mobile- Dauphin Island- Gulf Shores- Alabama State Docks- USS Alabama Battleship Memorial Park - Robert Trent Jones Golf Trail at Magnolia Grove- University of South Alabama- Spring Hill College ... more   less 

Additional Information about Hilton Garden Inn Mobile West I-65/Airport Blvd.

Address: 828 W. I-65 Service Road South, Mobile, AL 36609
Region: United States > Alabama > Mobile
Price Range: €82 - €213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Mobile West I-65/Airport Blvd. 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Hilton Garden Inn Mobile West Hotel Mobile
Hotel Style:
#2 Romantic Hotel in Mobile
#9 Family Hotel in Mobile
#9 Business Hotel in Mobile
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Mobile West I-65/Airport Blvd. staff and other travellers.
1 question
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Oak Ridge, Tennessee
6 months ago

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Questions? Get answers from Hilton Garden Inn Mobile West I-65/Airport Blvd. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that aren't close to an elevator because it is noisy.”
 of 5 bubbles bwudar, 11 Jul 2016 | Read review
“Rooms are great, front desk help, and hotel policies not customer friendly.”
 of 5 bubbles loyalc2016, 22 Feb 2016 | Read review
“Stay on upper floors and ask to face away from the interstate.”
 of 5 bubbles babsandmark9121, 27 Oct 2015 | Read review
“Get HH Honors and get the top floors”
 of 5 bubbles mc100070, 5 Oct 2015 | Read review
“Ask for room away from elevator.”
 of 5 bubbles emilyhU4945LC, 16 Aug 2015 | Read review
5 of 5