First time staying here.... wonderfull experience ...... Really nice place.....love the view from our room ....melaka river cruise .....we had so much fun here. .. there's 3 of us.... check in happily and no complains From front desk to room....everything was perfect!! We are all happy during our stay.....the front desk staff....called Fini....very helpfull....get some info from her on place to visit..... would still consider this hotel for our next visit .... thank you so much for ur care.
Really enjoyed our three nights here. Our room was clean and well-equipped - the bed was superb, being huge and very, very comfortable. The location is very good, with most sights and attractions being accessed within a really lovely 10 minute walk along the river, which is lovely both day and night, when it is all illuminated. Breakfast is okay. There are enough basic options. The staff are really lovely and friendly. A really good value place to stay.
We stayed at the TF Riverside for a night in May. This happened to be during Ramadan. The entrance from the street has steps up to reception (there is a steepish ramp, too steep for a wheelchair unless assisted by a strong person). We were able to check in without any issues. There's a car park under the hotel but there is no direct access from the car park into the hotel. We were allocated rooms on the 3rd floor overlooking the main road rather than the riverside. The lifts were functional but a little bumpy. The hotel was refurbished about a year ago, and whilst what is there is clean and OK, it's more towards a budget set up, and the furniture looked fairly tired. However a really basic annoyance in the room was the lack of and location of power outlets. There was a power outlet just above the floor level behind the fridge, and another about 1m above the floor halfway between the bed and the window in the middle of nowhere. The kettle (provided in the room) couldn't be plugged in unless you held it in mid-air whilst boiling or moved furniture to the outlet between the bed and window, or you moved the fridge. Whilst I can understand that the cost of moving power outlets isn't a minor thing, surely this should have been sorted out when the hotel was refurbed about a year ago? And could easily be mitigated for limited expense by providing a couple of multi-outlet power bars to provide desktop power by the fridge and bedside. The bathroom was again clean but fairly basic. Oh, and the hot water was barely warmer than ambient temperature both evening - which we reported the receptionist - but the issue still persisted the next morning. We had booked two rooms, and the power and hot water issues were the same in both rooms. After checking in we left the hotel for a wander aroound the city - which is gorgeous, and easily walkable from the hotel. As we left the hotel and walked initally along the riverside we could see an Iftar buffet being set up by the hotel on their riverside dining area, and the selection of food looked to be impressive and comprehensive. We got back to the hotel having had dinner elsewhere with friends and saw the tail end of the Iftar buffet, and looked forward to our breakfast the next morning. However, we were to be disappointed. When we got down for breakfast the next monring, we were presented a menu card of five items, of which two - the nasi lemak and rice porridge congee were unavailable. We've been at hotels when low occupancy means it's uneconomic to run a full buffet, and I completely understand this - but usually in these situations you get presented a decent list of whats available and a commitment provided they have the ingredients within reason they will try their best to make something for you. Considering what we had seen the previous evening we knew the hotel could do seriously good food, and the previous reviews of the good food back this up. After a few interactions with the resturant waiter (who was embarressed) we asked to speak to the manager or the chef. But the chef was reluctant to come out of the kitchen, and the manager wasn't present at the hotel. After some messing around we managed to get some ham and mushroom omletes made (which were not an option on the menu) but felt very short changed by the lack of options and lack of empowerment or initative by the staff on the ground to come up with sensible alternatives. So whilst the room was basic, it was clean. Easy to park the car. But there was a lack of hot water and sensible arrnagements to plug in the kettle or get power to charge your devices in the room. And if the hotel is low occupancy you better be prepared to argue for some sensible breakfast. I think I was generous to award 2 out of 5 but I'm a glass half full kinda guy....…
room no 311.,Good front desk service,very efficient,the sheets were clean,very nice pillows,overall the room was excellent.location looking over the Melaka river.nothing to complain about..the security too was very helpful..
A good hotel in the heart of City. Very convenience with clean and spacious room. A very good hotel for family or couple stay. We have a great riverview from the room and will sure recommend friend and family to stay here
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