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Holiday Inn Express Hotel and Suites

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128 Reviews from our TripAdvisor Community

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Showing 127: English reviews
Fayetteville
Reviewed 23 July 2016

First of all although we booked the hotel we were quoted $85/night on third party website booking.com but were charged an extra 10% without notice until checkout that morning. When I inquired about the charge I was told that its privately owned and Holiday Inn Express allows for each owner to charge this extra fee..not cool Upon arrival there were...

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Helpful?
1Thank Nita W
KanaHotelGroup, Manager at Holiday Inn Express Hotel and Suites, responded to this review

Thank you for your comments about our hotel on Trip Advisor. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken where feasible. We sincerely apologize for falling short of your expectations as this is not typical of the high standards we strive to maintain. We hope that you will allow us...

Bowdon, Georgia
Reviewed 19 July 2016

Overall stay experience was bad. Hallways, elevators and room itself was not very clean. Parking was very limited and hardly any lights for the parking lot worked, very dark parking lot location. WOULD NOT FEEL SAFE FOR A LADY TRAVELING ALONE!!!!! Breakfast was not very fresh and hotel staff that I encountered was not very nice either. WOULD NOT RECOMMEND...

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Helpful?
Thank hunly31
KanaHotelGroup, Manager at Holiday Inn Express Hotel and Suites, responded to this review

Thank you for your comments about our hotel on Trip Advisor. We are very sorry for the fact that you did not have a comfortable stay. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken where feasible. We sincerely apologize for falling short of your expectations as this is not typical...

Dallas, Texas, United States
Reviewed 9 July 2016 via mobile

Hoped for some separation from the fold out sleeper chair but it's all just one big room. That is the skinniest fold out chair/bed I've ever seen but the teenager reported it was better than the floor. Queens were comfortable enough. Had to ask for more towels as it only had three sets and we were 4. Little kuerig with...

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Helpful?
1Thank Becki S
KanaHotelGroup, Manager at Holiday Inn Express Hotel and Suites, responded to this review

Thank you for letting us know you enjoyed staying here with us and we hope you return the next time you are in our area. Thank you for your good review.

Seattle, Washington
Reviewed 28 June 2016

stayed for one night. Nice room and bed was comfortable. Hotel offered breakfast which was good. staff was very friendly and helpful. There were many stores/restaurants nearby. close to Birmingham. would stay again

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Helpful?
Thank Kathy J
KanaHotelGroup, Manager at Holiday Inn Express Hotel and Suites, responded to this review

We are glad you enjoyed your room and your breakfast. Thank you for your good review of our hotel the Holiday Inn Express Hotel and Suites. We look forward to your next visit.

Oklahoma
Reviewed 19 June 2016 via mobile

Stayed there last night. Friendly staff, overall appearance is "tired", dead plants out front, weeds in the flower beds, bed very lumpy and have the feel of needing an overall cleanup and refurb. Breakfast was fine. Elevators creaked and groaned. Overall a little below the HI Express we have stayed in other places.

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Helpful?
Thank Ross M
KanaHotelGroup, Manager at Holiday Inn Express Hotel and Suites, responded to this review

There is currently a new management team in place who have been working meticulously to ensure we are clean and comfortable, offering a relaxing place for our guests to enjoy their time in our area. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from...

New Smyrna Beach, Florida
Reviewed 15 June 2016

Spent 3 days here on business and was pleasantly surprised by the excellent service from the front desk as well as the breakfast staff. The room was very clean, comfortable and pretty good size, didn't feel cramped. Bathroom was very clean as well. They have excellent coffee, the best I've tasted in a hotel. Breakfast was better than the average...

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Thank Abert S
KanaHotelGroup, Manager at Holiday Inn Express Hotel and Suites, responded to this review

We are glad you enjoyed your business stay here at the Holiday Inn Express Hotel and Suites and that we were able to give you a pleasant surprise with all our friendly service. Thank you for such a good review and we look forward to your next stay.

Huntsville, Alabama
Reviewed 30 May 2016

We only stayed one night for an early family function, but I would stay again if necessary. Clean, comfortable, decent price, and located near the airport and a few miles from downtown. My only slight complaints were slow elevator due to one of them being out of order, and no fan in the bathroom. The hotel is up on a...

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1Thank CH_opinions
KanaHotelGroup, Manager at Holiday Inn Express Hotel and Suites, responded to this review

We are sorry for the problems you encountered but are glad you enjoyed the reset of your stay. Thank you for your good review and we hope to be seeing you again soon.

Reviewed 21 May 2016 via mobile

As usual the breakfast was good and the bed was comfortable. The room was clean all except the bathroom floor and was really sticky. The coffee pot didn't work as well, but I was able to go downstairs and get coffee. We've stayed in lots of HIE and won't hesitate to stay again. Thanks for a good nights rest!

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Helpful?
1Thank Jessica P
KanaHotelGroup, Manager at Holiday Inn Express Hotel and Suites, responded to this review

We take you comments seriously and will be looking into them. We are glad you enjoyed your stay and will return. Thank you for your review and you are welcome!

Fort Pierce, Florida
Reviewed 16 May 2016

The Holiday Inn Express & Suites hotels are always a good choice. They come in Average, Very Good, and Excellent categories in my experience. This one I would rate as "Average" for this popular hotel chain. The room was comfortable and the WiFi was excellent. The bathroom was small and it had plastic cups. I hate the plastic cups. The...

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Helpful?
Thank TravelingB0B
KanaHotelGroup, Manager at Holiday Inn Express Hotel and Suites, responded to this review

We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Once again, the time taken along with the effort made to share your observations with us is most appreciated and allows us to continually improve and are vitally important in helping...

Reviewed 7 May 2016 via mobile

At check-in the night clerk appeared unkempt, sweating profusely hair uncombed and eating his pizza at the desk. This should have been a warning. Once we entered the room it seemed clean but we discovered a wet area on the floor near the desk. We were unable to connect to the wifi which apparently was down. We then discovered that...

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Helpful?
Thank Mark L
IHGService, Guest Relations Manager at Holiday Inn Express Hotel and Suites, responded to this review

Dear Mark L, Thank you for taking the time to write a review of our hotel. It is truly regrettable that some of our amenities and services fell below your expectations. Allow me to apologize for the inconvenience you may have experienced. I have sent you a private message in an effort to follow-up and obtain additional information. I look...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Stay Smart at the Holiday Inn Express Hotel & Suites Birmingham East-Irondale, where you'll find comfort and luxury meeting side by side. The Holiday Inn Express is located I-20 at exit 133 by I-459 exit 27. Our hotel is here to provide you with a refreshing atmosphere! We offer a free Express Start breakfast featuring at least two hot items daily! Don't forget to try our delicious cinnamon rolls! Our well-appointed guest rooms feature our new Stay Smart bedding with triple sheeting. Each of our suites has a pullout sleeper sofa, microwave and mini-fridge. Each room has a curved shower rod and Kohler Stay Smart shower head. We offer services such as: free airport shuttle service from 5 AM to 11PM, free high-speed Internet access, on-site fitness and business centers, outdoor swimming pool and spacious meeting rooms. Irondale is the ideal destination for the corporate traveler with Birmingham Airport, Honda of Alabama, UAB, Imaging Business Machine and Trinity Hospital all right in our backyard! Need a fun and convenient get-away with out being in the middle of the hustle and bustle of downtown? Be sure to visit the Irondale Café, Barbers Motor Sports, Talladega Super Speedway, BJCC, Birmingham Civil Rights Institute, Bass Pro Shop and Vulcan Park while in Birmingham! The Holiday Inn Express Hotel & Suites is a favorite for business travelers and families who are visiting the Birmingham area. Let us prove to be your favorite too! ... more   less 

Additional Information about Holiday Inn Express Hotel and Suites

Address: 811 Old Grants Mill Rd, Irondale, AL 35210
Region: United States > Alabama > Irondale
Price Range: €92 - €192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Hotel Irondale
Holiday Inn Irondale
Irondale Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel and Suites staff and other travellers.
2 questions
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Raymond, Maine
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose room 203, in case they haven't fixed the TV remote. Better to stay on first floor so you don't need to use the slow elevator.”
LizK655, 13 Sep 2016 | Read review
“Highest floor less noise”
KizieC, 23 Jul 2016 | Read review
“easy on/off I20”
kathyj256, 28 Jun 2016 | Read review
“use the floors and not the 1st floor, a little noisey with the coming and going”
aberts2015, 15 Jun 2016 | Read review
“The Wifi was horrible! Don't even try to use it!!”
DeniseA72, 26 Oct 2015 | Read review
5 of 5