We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Phoenix All Suites Hotel West

Save
Traveller (57)
Room & Suite (24)
Pool & Beach (10)
You may also like:
See all
Nearby Hotels
Membership_Slide_Up_Placement_on_Hotel_Review_Price_Refresh
Save this hotel
and keep track of your top hotel finds.
Save now
Overview
  • Excellent50%
  • Very good26%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“bunk beds”(49 reviews)
“bahama bobs”(16 reviews)
“full kitchen”(30 reviews)
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Kitchenette
All hotel details
Offers from Phoenix All Suites Hotel West
Hotel deals
Offers from Phoenix All Suites Hotel West
Hotel deals
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (774)
Filter reviews
773 results
Traveller rating
370
206
126
41
30
Traveller type
Time of year
LanguageEnglish
370
206
126
41
30
Show reviews that mention
All reviewsbunk bedsbahama bobsfull kitchenhalf bathroom was cleanelevators were sloweating placesbrett robinsongreat place to staybeach tripenjoyed our staypool areagreat tripsleeper sofawasher and dryerrestaurants and shoppingbeach access
FilterEnglish
Updating list...
1 - 5 of 773 reviews
Reviewed yesterday

We stayed the week after Easter and had a great time. The place was clean and maids came in every day to take out garbage and replace towels. The kitchen was stocked with all of the glasses, plates, silverware, pots and pans that we could...More

Review collected in partnership with this hotel
Thank Mike M
Reviewed 2 days ago

Everything about our Phoenix All Suites West stay was average. None of the stay was very good or excellent. Beautiful view of the ocean and beach. Our room was clean but not spotless. The laundry room was hard to find and I'll say, kinda clean....More

Review collected in partnership with this hotel
Thank peterdB894KB
Response from Vicki C, Guest Relations Manager at Phoenix All Suites Hotel WestResponded yesterday

Thank you for taking the time to review your stay on TripAdvisor. I am forwarding your comments to the property manager so that she may address the issues you mentioned with her staff. I hope the next time you come down you give us a...More

Reviewed 1 week ago

We were pleased with everything stocked in the condo. The cleaning staff was friendly and effecient. Although some of the cleaning staff could not speak english and it was confusing because some were there for cleaning and some were there only for cleaning once you...More

Review collected in partnership with this hotel
Thank Cathy W
Response from brett_robinson_al, Manager at Phoenix All Suites Hotel WestResponded 1 week ago

Thank you for the 5 star review Cathy!! We are happy to hear that you enjoyed your stay with us!!! Thank you again for making us a part of your time at the beach!! We look forward to welcoming you back again in the future...More

Reviewed 1 week ago

The condo was not what I expected. It was very plain and not decorated. Not personable at all. The bed sheets were very uncomfortable and there was no counter space in the bathroom. There was also no washer and dryer in the unit. The elevators...More

Review collected in partnership with this hotel
Thank laurenrae222
Response from Vicki C, Guest Relations Manager at Phoenix All Suites Hotel WestResponded 6 days ago

Thank you for taking the time to review your stay. We appreciate your feedback, and hope that the next time you are in the area we can accommodate you with a unit that meets your needs.

Reviewed 1 week ago

Gym was shutdown at 11:00 pm. Couldn’t use it when we needed to. No decent place to enjoy a cigar. Can’t smoke anywhere. Ridiculous. Rooms were a bit dated. Bring your own toilet paper and trash bags.. Wow. Don’t bring glass to beach. Don’t do...More

Review collected in partnership with this hotel
Thank rflint54
Response from Vicki C, Guest Relations Manager at Phoenix All Suites Hotel WestResponded 6 days ago

Thank you for reviewing your stay. The City of Gulf Shores wants to maintain a very family friendly environment. We have designated smoking areas so that people with allergies or medical conditions are not affected during their stays. The reason we do not allow glass...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Beachfront
Hotel Amenities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Hotel Style
#3 On the Beach Hotel in Gulf Shores
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Hotel Style
#3 On the Beach Hotel in Gulf Shores
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (57)
Room & Suite (24)
Pool & Beach (10)
Questions & Answers
Ask a question
Jenni9779
19 July 2017|
Answer
Response from JanetBrettRobinson | Property representative |
Smoking is not allowed on the balconies or public space. Ask the front desk for the smoking permitted area. There is a company that rents beach chairs or you are welcome to bring your own. The hotel will provide and... More
0
Votes
Jenni9779
19 July 2017|
AnswerShow all 2 answers
Response from JanetBrettRobinson | Property representative |
There are beach chairs that you can rent through an independent company or you can also bring your own. The weather is beautiful today ....come see us soon.
0
Votes
Beffany11987
17 July 2017|
AnswerShow all 2 answers
Response from Virginia R | Reviewed this property |
Never used wi-fi. Used cell phone.
0
Votes
Room Tips
"Change or clean the bed covers, they were stained."
Read review
"The room was dated, but adequate. Definitely nothing special."
Read review
"4/5 light bulbs in the living room light fixture were burned out along with the balcony light, and there was..."
Read review
"All rooms face the gulf, so all rooms are great."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing