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Phoenix All Suites Hotel

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Traveller (70)
Room & Suite (242)
Pool & Beach (117)
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Overview
  • Excellent40%
  • Very good30%
  • Average15%
  • Poor10%
  • Terrible5%
Travellers talk about
“pink pony pub”(41 reviews)
“bunk beds”(45 reviews)
“slow elevator”(11 reviews)
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Kitchenette
All hotel details
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Reviews (710)
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Traveller rating
273
218
111
71
37
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Time of year
LanguageEnglish
273
218
111
71
37
Show reviews that mention
All reviewspink pony pubbunk bedsslow elevatorfull kitchenhave stayed here several timeswithin walking distanceperfect locationsleeper sofafamily tripgreat roomstay there againenjoyed our staystaff was very friendly and helpfulcoffee potbedroom condoorange beachgreat place to stay
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11 - 15 of 710 reviews
Reviewed 11 April 2018

The grounds weren’t very kept up. The staircase smelled like urine. The hot tub doesn’t work so it’s just another small pool. The elevators were very slow and the area were u load to get on was filthyMore

Review collected in partnership with this hotel
Thank kblemaster
Response from Vicki C, Guest Relations Manager at Phoenix All Suites HotelResponded 13 April 2018

Thank you for taking the time to review your stay. This property does not have a hot tub, the area you are referencing is a kiddie pool. I apologize for the confusion. I will be forwarding your comments to the property manager so that she...More

Reviewed 5 April 2018

Clean simple place to stay. Great location. Elevators are extremely slow, as well as shared with the maid staff so makes for a tight squeeze as well. Other than that no complaints. Bonus The Pink Pony Pub out back has a plate of nachos that...More

Review collected in partnership with this hotel
Thank jimmyjonmeeks
Response from brett_robinson_al, Manager at Phoenix All Suites HotelResponded 8 April 2018

Thank you for the great review!! We appreciate your feedback and will be sure to have our management team address your concern as we continue to update and enhance our property. Thanks again!! We are happy to hear that you enjoyed the cleanliness of your...More

Reviewed 4 April 2018

Enjoyed the stay, but didn't like that my son and his friends were mistaken as being loud and running from security guards and the camera revealed that those particular guys didnt even stay at the hotel. That was very wrong for the security guards to...More

Review collected in partnership with this hotel
Thank labreecewatts
Response from Vicki C, Guest Relations Manager at Phoenix All Suites HotelResponded 6 April 2018

Thank you for taking the time to review your stay. We would like to further investigate the issues you have written in your review, so for your privacy please email your reservation information to info@brett-robinson.com.

Reviewed 4 April 2018

Loved my stay at the gulf shores and the view of the beach was beautiful. I will never forget it been 14 years since I been on vacation. The room was very clean and great service. I would defently stay again at the Phoenix suites...More

Review collected in partnership with this hotel
Thank moesg1971
Response from brett_robinson_al, Manager at Phoenix All Suites HotelResponded 8 April 2018

We LOVE hearing reviews like this!! Thank you so much for being our guest!! We hope to see you again soon!!!

Reviewed 28 March 2018

Absolutely love staying at Phoenix All Suites. Stayed there last year for Spring Break, this year for Spring Break, and have already called to try and book for next Spring Break. Fantastic location, friendly employees, highly recommend!

Review collected in partnership with this hotel
Thank katieasta
Response from brett_robinson_al, Manager at Phoenix All Suites HotelResponded 29 March 2018

We LOVE hearing reviews like this!! Thank you so much for being our guest!!! We are thrilled to hear that you enjoyed our properties location as well as the hospitality of our staff!!! We look forward to welcoming you back again soon!!

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Beachfront
Hotel Amenities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
US$174 - US$449 (Based on Average Rates for a Standard Room)
Hotel Style
#5 On the Beach Hotel in Gulf Shores
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$174 - US$449 (Based on Average Rates for a Standard Room)
Hotel Style
#5 On the Beach Hotel in Gulf Shores
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
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Traveller (70)
Room & Suite (242)
Pool & Beach (117)
Dining (4)
Amenities (13)
Family and Play Areas (2)
Questions & Answers
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Tonyandmag
14 November 2017|
Answer
Response from Marie R | Reviewed this property |
Honestly I’m not truly sure, but the room that we had was a beach front suite, which are the units along the back side of the condo facing the beach. I believe the beach pano suites are the units located at each 4 corners of... More
0
Votes
Blake M
20 June 2017|
AnswerShow all 3 answers
Response from JanetBrettRobinson | Property representative |
no, I am sorry but there is not a basketball goal at Phoenix All Suites.
0
Votes
Msmissylou
23 June 2016|
AnswerShow all 4 answers
Response from JanetBrettRobinson | Property representative |
No, I am sorry but pets are not allowed. There are many kennels in the area that guests use while staying at the beach.
0
Votes
Room Tips
"Bunks are short for taller kids"
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"The higher the better—good views."
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"Every room has a beach view. Get a higher level floor to avoid any street noise, as bedrooms are on the..."
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"Get lowest level possible so you can take the stairs."
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