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Phoenix All Suites Hotel

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Phoenix All Suites Hotel
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479 Reviews from our TripAdvisor Community

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Showing 479: English reviews
Memphis, Tennessee
Reviewed 1 week ago

Wonderful place to stay; rooms are sufficient and offer great views. The staff is friendly and knowledgeable and the facility also offers security in the parking lot, which is a wonderful perk. We booked this facility for a soccer tournament and it was very centrally located for our purpose. We enjoyed the facility, the staff, the fun and yummy restaurants...

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Helpful?
Thank Natalie B
brett_robinson_al, Manager at Phoenix All Suites Hotel, responded to this review

Thank you for the great review! We hope to welcome you back again in the future!

Knoxville, Tennessee
Reviewed 1 week ago

Condo needed some updates - and the pool was a joke - small and shaded....had to wait until middle of each day to get toilet paper, towels and trash removed...also had sick child and needed to check out 1-2 days early - rental company would not even entertain partial refund.

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Thank deborahmauldin
JanetBrettRobinson, Guest Relations Manager at Phoenix All Suites Hotel, responded to this review

deborahmauldin: It is disappointing to read this review. Since the pool is not heated, we typically do not have many guests using this pool at this time of the year. During the warmer months, any shade is a welcome benefit especially for our younger guests. Our daily touch up service which includes fresh towels, toilet tissue and trash removal is...

Guntersville, Alabama
Reviewed 1 week ago

A little dated and the tub needs some love! But for the price, the view, beach access, very equipped kitchen and coziness....I'll be back time and time again ! It's a condo without all the crazy charges such as cleaning , parking, fees......

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Thank hudspethld
brett_robinson_al, Manager at Phoenix All Suites Hotel, responded to this review

Thank you for your review. We are glad to hear that you enjoyed your stay with us! We look forward to welcoming you back! -Brett/Robinson Social Team

Reviewed 1 week ago

We stayed at Phoenix all suites east from Thursday thru Sunday. We won't stay there again. The internet speed was so slow we couldn't even run a speed test or stream Netflix. There was a hole in our tub that had been poorly caulked. The mirror was missing in the guest bathroom and there was no toilet paper holder in...

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Helpful?
Thank Cindy G
JanetBrettRobinson, Guest Relations Manager at Phoenix All Suites Hotel, responded to this review

Cindy G: Thank you for taking the time to review your stay although it is disappointing to read your comments. I will forward this review to the Property Manager to coordinated the necessary repairs. I am not sure if you contacted the service desk regarding any internet issues. Our internet provider is available 24 hours a day and, if issues...

Dallas, Georgia
Reviewed 1 week ago

We stayed here for 1 night before going to Mobile to go on a cruise. I will stay here again. The price was great, the view was great. It was just enough room for my husband and I. We loved waking up on the beach. We will be back for coming to for short trips.

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Thank Cherry T
brett_robinson_al, Manager at Phoenix All Suites Hotel, responded to this review

Thank you for the great review and excellent rating! We hope to welcome you back again in the near future! -Brett/Robinson Social Team

Elgin, Illinois
Reviewed 1 week ago

If you are traveling in the Gulf Shores area or are looking to spend a month or more in the area. this is a good choice--especially if your budget is a little tight. The rooms have all the needed equipment and the blconies offer a fantastic view. The only problem we had was in the washing-drying are . Part of...

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Thank papaw2015
brett_robinson_al, Manager at Phoenix All Suites Hotel, responded to this review

Thank you for telling us about your most recent stay with us! We appreciate any and all feedback from our guests. We are happy to hear that you enjoyed your stay with us and we hope to welcome you back again soon! -Brett/Robinson Social Team

Birmingham, Alabama
Reviewed 2 weeks ago

Room was run down and decor terribly out dated. Holes in wall over the sofa in living room. The elevision in the bedroom didn't work. Overflow parking is across the street and down a block which is very inconvenient. Have always enjoyed staying here in the past due to the good location, but seems to be going downhill fast.

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Thank 132stacyp
JanetBrettRobinson, Guest Relations Manager at Phoenix All Suites Hotel, responded to this review

132stacyp: Thank you for taking the time to write this review although I am disappointed to read it. Unfortunately, I cannot tell your actual name from your Trip Advisor name. Please email me at tripreviews@brettrobinson.com so we can evaluate your stay and make necessary condo repairs. We sincerely want to offer our guests a comfortable and relaxing stay.

Madison, Wisconsin
Reviewed 2 weeks ago

Service was good. People at the desk were very helpful. Knew about local attractions and businesses and directions for getting there. Condo was very adequate, location was great. Condo was furnished nicely, kitchen was adequately stocked, Laundry was a nice feature, but machines were down and took awhile to fix. We reported the garbage disposal was not working, and someone...

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Thank beverlyf805
brett_robinson_al, Manager at Phoenix All Suites Hotel, responded to this review

Thank you for the great review! We appreciate you taking the time to let us know of the details concerning your visit. We hope that we can welcome you back for another visit in the future! -Brett/Robinson Social Team

Mobile, Alabama
Reviewed 2 weeks ago

We have enjoyed many extended week-ends at Phoenix All Suites in Gulf Shores, Alabama. We like smaller (less floors-I think only 8) hotels. We always stay in the east corner rooms--210, 310, 410, etc, The elevator opens just across the doorway to these rooms--plus--we have the grandest view to the gulf and beach--- great watching from the balcony. The suites...

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Thank sbgwen
brett_robinson_al, Manager at Phoenix All Suites Hotel, responded to this review

Thank you for the amazing review! We are delighted to know that you have enjoyed staying with us and we hope to welcome you back for many years to come. -Brett/Robinson Social Team

Madsion
Reviewed 2 weeks ago

For the price we were pleasantly surprised at how cute the condo was and well supplied. The things that broke during our visit were promptly fixed. The property was well located. We loved our private balcony and view of the gulf. Most staff were friendly and helpful. The reason for the four star rating is because we didn't feel informed...

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Helpful?
Thank maxinel46
brett_robinson_al, Manager at Phoenix All Suites Hotel, responded to this review

Thank you for taking the time to leave a review and tell us about your most recent stay. We are happy to know that you enjoyed your stay and your view. We hope to welcome you back for another beach stay soon. -Brett/Robinson Social Team

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Accessible One Bedroom Suite with Bathroom (West) (47)
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Beach (54)
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One Bedroom Handicap Suite with Bathroom (East) (45)
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One Bedroom Suite with Bathroom (East) (41)
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One Bedroom Suite with Bathroom (West) (53)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
If you're looking for a beachfront hotel in Gulf Shores, AL then you've found it! Phoenix All Suites Hotel offers the luxury of a condo with the amenities of a hotel. The hotel offers friendly service, condo-style amenities, convenient locations with direct beach access and, of course, unforgettable memories. Phoenix All Suites is strategically located to give you easy access to all that Gulf Shores has to offer. It's just a block east of Hwy. 59 on East Beach Boulevard. Great restaurants and shops are within walking distance. There's a lot to experience while visiting Gulf Shores, make sure you choose a location that is close to where you want to be! ... more   less 

Additional Information about Phoenix All Suites Hotel

Address: 201 E. Beach Blvd., Gulf Shores, AL 36542
Region: United States > Alabama > Gulf Shores
Price Range: €71 - €248 (Based on Average Rates for a Standard Room)
Number of rooms: 84
Reservation Options:
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Also Known As:
Phoenix All Hotel Gulf Shores
Phoenix Hotel Gulf Shores
Phoenix Gulf Shores
Hotel Style:
#3 On the Beach Hotel in Gulf Shores
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix All Suites Hotel staff and other travellers.
5 questions
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9 months ago
Knoxville, Tennessee
over a year ago
Apple Valley, Minnesota
over a year ago
over a year ago

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Questions? Get answers from Phoenix All Suites Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own blankets”
 of 5 bubbles 14nanettet, 22 Mar 2017 | Read review
“You have to make the beds, except for master. ”
 of 5 bubbles JodiM47, 17 Mar 2017 | Read review
“Surprised to see that my bed was never touched to be freshened during the 3 night stay. New Towels daily and trash emptied and that's it. Might want to consider freshening the bed during the stay or at least see if the occupant needs the bed freshened. ”
 of 5 bubbles G2555BAdeniser, 16 Mar 2017 | Read review
“Don't expect to check in early - we arrived very early and they watched us sit 6 hours even though the "vacancy" sign was on....ask about cleaning and restocking on the front end so you are prepared - we had to wait on towels and toilet paper until around 3-4 each day.”
 of 5 bubbles deborahmauldin, 16 Mar 2017 | Read review
“All rooms have ocean view, higher rooms are better. ”
 of 5 bubbles 931cherryt, 12 Mar 2017 | Read review
5 of 5