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Holiday Inn Express Hotel & Suites Gulf Shores

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Holiday Inn Express Hotel & Suites Gulf Shores
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222 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Franklin, Indiana
Reviewed 6 November 2016 via mobile

We stayed one night in October. The room was very small. There was a blood-like stain on one of the bed skirts and the curtains were stained and looked dirty. Otherwise, the room and bathroom were clean. The beds were comfortable. The lobby and breakfast area were clean and very nice. Breakfast was good. Staff was friendly.

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Helpful?
Thank Caryn K
GMgulfshores, General Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Thank you for your feedback. I am very sorry to hear that the room you stayed in was in such rough condition. We are currently working on renovations and repairs to ensure that every room is clean and comfortable. I am glad to see, however, that my staff did a great job and that our breakfast was satisfying. I hope...

Reviewed 31 October 2016

The staff was friendly, helpful and always there when needed. The hotel was very clean and I have to commend the team in charge of house keeping. They did a tremendous job. The pool, awesome!! Amazing breakfast! I appreciated the selection. Limited but definitely very satisfying on a ll front! It is definitely a place I will visit again. Random...

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Helpful?
1Thank Angela S
GMgulfshores, General Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alexander L. General Manager

Stillwater, Oklahoma
Reviewed 27 October 2016

This hotel was clean and had great customer service. Restaurants are within driving distance. The room was comfortable and well maintained. I would stay here again. Breakfast was great with lots of options.

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Helpful?
Thank GoTravel18
knoxville
Reviewed 17 October 2016 via mobile

Paid a little over $70 a night plus tax. Lobby nice and clean, great customer service. Room was clean, Keurig coffee machine, bath and body works shampoo products. Great selection for breakfast. Pool and hot tub. Hard to beat for the price.

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Helpful?
1Thank cuttyKnoxville
GMgulfshores, General Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Thank you so much for your review of our hotel! I am very pleased to see that you enjoyed your stay with us. We take great pride in providing a confortable and relaxing stay to each and every one of our guest. We hope you will come back and visit us on your next trip to beautiful Gulf Shores, Alabama!...

Birmingham. AL
Reviewed 15 October 2016

Stayed three nights just before National Shrimp Festival. On check-in, I was assigned a two-queen room when I reserved a king, but the front desk had done just the opposite to guests who had checked in moments before, so the staff switched us. In the process, the staff noticed that a settee had been soiled by a previous guest and...

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Helpful?
1Thank realkyhick
GMgulfshores, General Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Thank you for your review of our hotel. I am very pleased to see that you enjoyed your stay here with us. I do appologize for the inconveniences you experienced with the TV channels and internet connection. We are currently working on uprades throughout our hotel, including technical ones. We hope that you will come back and see the improvements...

Montreal, Canada
Reviewed 4 October 2016

The hotel itself was nice and clean but the experience I had with the staff was all but questionable. The front desk woman was not the nicest person to be in communication with. Not only was no eye contact made the entire time when speaking to her, the tone in her voice was not really appreciated.

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Helpful?
1Thank christinechases110
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear christinechases110, Thank you so much for your review of our hotel. We are pleased to know you liked the cleanliness of our hotel and enjoyed your stay with us. We would like to apologize that the service and response you received from our staff did not live up to your expectations. We highly value views, opinions and feedback from...

Dallas, Texas
Reviewed 3 October 2016

A good mid-level hotel. Our room was king suite. The bed was comfortable. The room was obviously used a lot because it was showing a few signs of wear and tear. The bathroom does not have a fan and door closes automatically, so signs of water damage on the roof. The room was clean and the shower was nice. Hotel...

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Helpful?
Thank TexasCouple_24
GMgulfshores, General Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Thank you for your review of the Holiday Inn Express of Gulf Shores, Alabama. We appreciate your feedback. We are about to begin renovations in order to corect a few problems, such as the ventilation in the bathrooms. I am happy to see that you had a comfortable stay and hope that you will stay with us again on your...

Manhattan, Kansas
Reviewed 2 October 2016 via mobile

I loved the ease of location. A short drive down the main road took us right to the beach, dining and shopping. The front desk staff was very friendly and helpful. We enjoyed a nice breakfast and the staff had everything well stocked. The small outdoor pool was also a nice bonus.

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Helpful?
Thank jenijun
Reviewed 24 September 2016 via mobile

First time we stayed at a Holiday Inn Express and was pleasantly surprised with the room. It was large enough, well decorated, clean, and quiet. Breakfast was adequate. For the price we will stay again.

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Helpful?
Thank Art D
GMgulfshores, General Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alexander L. General Manager

St. Louis, Missouri
Reviewed 23 September 2016

Know the rating does not seem to match the title. I have come to expect more from Holiday Inn. I believe they tried to revamp their reputation a few years ago and they had. New hotels, new color scheme and such. The problem is that many owners stop there. They do not do regular maintenance. They do not clean the...

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Helpful?
1Thank moore1200
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear moore1200, Thank you for staying with us and for sharing your experience. I am sorry to hear that you did not fully enjoy your stay with us due to the condition of the hotel, specially the overall cleanliness and the water supply. Please accept our sincerest apologies for we failed to meet your expectations. I have taken note of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Your search for Gulf Shores best lodging value ends here! The sugar white sands of Gulf Shores is only moments away from the areas newest hotel, The Holiday Inn Express & Suites of Gulf Shores, AL. Our promise to you is a great room with great service and incomparable value. Whether you are traveling on business or pleasure, the Holiday Inn Express and Suites of Gulf Shores is sure to have a room or suite to meet your needs. Let us be your host to a great getaway! Our property is conveniently located in the heart of all the main attractions and world renowned restaurants that make Gulf Shores and Orange Beach, the premier vacation destination in southern Alabama: Waterville USA, Alligator Alley, Tanger Outlet Center, The Track, Adventure Island, Lambert's Cafe, The Hangout, Adventure Island and the Gulf Coast Zoo just to name a few! If you decide to take a break from the beach, we invite you to take advantage numerous championship golf courses and outstanding charter fishing opportunities. Travelers are encouraged to spend some time at the areas best shopping complex, Tanger Outlet Mall. The kids are sure to enjoy Waterville Waterpark and the go-karts at the Track Recreational Center. Companies like BF Goodrich and Vulcan Materials Company anchor a vibrant business community. Great Gulf Shores shopping, restaurants and entertainment reside only a few footsteps from our front door. We welcome you to experience all that the great coastal community of Gulf Shores, Alabama has to offer. Stay Smart at the Holiday Inn Express and Suites of Gulf Shores. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Gulf Shores

Address: 160 West Commerce Avenue, Gulf Shores, AL 36542-3498
Region: United States > Alabama > Gulf Shores
Price Range: €109 - €264 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Gulf Shores 2.5*
Number of rooms: 89
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Also Known As:
Holiday Inn Express Gulf Shores Hotel Gulf Shores
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Gulf Shores staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Gulf Shores staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the elevator. A door bell rings when elevator door opens.”
 of 5 bubbles lynnsQ7770HG, 24 Nov 2016 | Read review
“DO NOT have 107 or any rooms near the pool!”
 of 5 bubbles kiki4travel, 17 Mar 2016 | Read review
“First floor was great.”
 of 5 bubbles Bones06, 4 Mar 2016 | Read review
“breakfast lady is awesome”
 of 5 bubbles 570busterd, 22 Feb 2016 | Read review
“check the home page to get the room you like.”
 of 5 bubbles 268emmetg, 1 Jan 2016 | Read review
5 of 5