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Grand Hotel

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136 Reviews from our TripAdvisor Community

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Showing 116: English reviews
London, United Kingdom
Reviewed 3 February 2015 via mobile

Hotel location is good, about 20 minute walk to the Gateway of India. The room I had was very dark, and, because of the age of the hotel, it was incredibly noisy. The wifi in the room didn't work at all and annoyingly didn't stay logged in in reception. Didn't get my loo roll topped up and the hairdryer blew...

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Helpful?
3Thank VicThompson
Grand1926, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you for your valuable time taken to tell us about your experience.We have since noted your feedback and are taking corrective action at our end. We have made amends to the issues faced by you during your stay and have made a commitment to prevent these unforeseen occurrences to happen again, also...

Colombo, Sri Lanka
Reviewed 27 January 2015

This hotel was a good deal for the price. Room was very nice and clean. Bed reasonably comfortable but pillows were terrible. I offered them feedback on that at checkout. Very big room and bathroom. Service friendly and front desk staff pleasant. Quiet area with no traffic noise. Small balcony with a boring view. The area is quite deserted at...

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Helpful?
3Thank Dawn S
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. We have since noted your feedback and are taking corrective action at our end. On behalf of my team, I Once again thank you and look forward to welcoming you again. Regards,

London, United Kingdom
Reviewed 18 January 2015

Good value in an overpriced city. The hotel is in the quiet and leafy Ballards Estate area, walking distance or short drive to most of the places tourists want to go. The room and bathroom were clean and spacious, though not luxurious. Breakfast wasn't a highlight, but perfectly adequate, with cereal, toast, papaya and hot Indian dishes. Not much in...

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Helpful?
3Thank TThomson
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for your kind words about the hotel and the services offered by my team. Comments like these motivate everyone at the Grand Hotel, Mumbai o go an extra mile. On behalf of my team, I Once again thank you and look forward to welcoming you again. Regards.

Reviewed 13 January 2015 via mobile

Very Grand Hotel as the name suggests! It's old fashioned and very charming, our room was huge and though it lacked a proper window, it did have two sofas and a sitting area! Enjoyed our stay, very authentic old hotel. Food was fine, ate one dinner there which was pretty good, breakfast was a bit on the bland side though.

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Helpful?
Thank glennleete
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. We look forward to welcoming you back soon and rest assured, we shall ensure all personal care Warm Regards,

Chennai (Madras), India
Reviewed 25 November 2014

This hotel is almost a 100 years old and it feels the same once you get inside and are using the stairs or the elevator.. The rooms however have been completely furnished and are excellent. However the complimentary breakfast is very limited in items and is not that great in taste either. Similarly with the dinner or lunch, the menu...

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Helpful?
Thank MrPal304306
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel , Mumbai ! Thank you for your valuable time taken to tell us about your experience and we are most thankful for the valuable feedback. We have since noted your feedback and are taking corrective action at our end.. We are currently in the process of refurbishment and on your next visit we assure...

Calcutta
Reviewed 19 November 2014

I stayed at the hotel between 17 - 19 Nov. I'll have to agree that the location is fantastic and the rates are very reasonable. The hotel was clean and the staff were attentive. My downers: 1.The hotel provides you only one small bottle of water per day in the room and it gets tedious having to constantly ask for...

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Helpful?
Thank no_boundaries94
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for the points mentioned on the hotel and we are most thankful for the valuable feedback. Your valuable suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected. Looking forward to seeing you soon. Warm...

Kolkata (Calcutta), India
Reviewed 26 July 2014

I was on a business trip and stayed there for quite a long time. Located at Ballard estate right opposite the reliance headquarters, probably one of the most costliest areas in Mumbai, the rates are very very good. Huge rooms, with an equally nice washroom this can definitely be a place to stay when one visits Mumbai. 5 mins from...

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Helpful?
Thank Ritaban1988
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai ! Thank you for your positive & kind words about the hotel facilities and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable one. Comments like these motivates everyone at the Grand Hotel to go an extra mile. On behalf of my...

Auckland, New Zealand
Reviewed 6 June 2014

I have just enjoyed another stay at the Grand. Its a great place to stay in Fort Mumbai for a reasonable price. The staff are friendly and professional. The rooms are very clean and spacious. And its a great location. Its a safe and quiet part of town - tree lined streets and home mostly by a mixture of elegant...

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Helpful?
Thank artfulJohn
Grand1926, Manager at Grand Hotel, responded to this review

Greetings from Grand Hotel, Mumbai ! Thank you again for your valuable time taken to tell us about your experience. Your comments have given us immense satisfaction and we are glad you enjoyed the room interiors, staff friendliness and experience. On behalf of my team, I once again thank you and look forward to welcoming you again. Warm Regards,

New Delhi, India
Reviewed 2 June 2014

We travelled as a family of four last week and stayed for one day and night at Grand Hotel. This hotel came as a surprise in how clean, comfortable and well appointed both the rooms were. The air conditioner worked vigorously, the linen was very fresh and pleasant, the room almost too big for two people, the bathroom adequate and...

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Helpful?
3Thank Meena R
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai ! Thank you for your valuable time taken to elaborately tell us about your experience.We have since noted your feedback and are taking corrective action at our end. We are currently in the process of renovating our corridors and exterior facade of the building, which may explain why it may have caught dust...

Tuckahoe, New York
Reviewed 30 March 2014

This is an old hotel which has been modernized. My room was a nice size. The Room safe worked as expected, unlike other hotels where the save had been locked shut. The bed was firm, which bothered my back a bit, but the staff gave me 6 pillows to make the bed softer. The staff was excellent they really did...

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Helpful?
1Thank Peter_Lenahan
grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Your comments have given us immense satisfaction and I'm glad you enjoyed the well spread breakfast, room interiors, staff friendliness and experience. It gives me great joy that we succeeded in making your stay a memorable one. On behalf of my team, I Once again thank you and look forward to welcoming you...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Behind the magnificent stone facade lie finely appointed rooms and suites, aesthetically designed conference halls, a gourmet restaurant, thirst quenching bar, amongst other conveniences. Each one is simply yet tastefully decorated. However, it is service more than architecture, which ensures that or customers always return with a smile. Our philosophy is dedicated wholly to customers comforts. Well attired attendants to fresh flowers and good food that transform intimate dinner into Grand memories.Grand Hotel offers various amenities like 24 hour room service , quick check-outs and a central location. Ringed by the port and naval establishments on one side, the land fans our from here to encompass the city's major government and civic centres. Railways, post & telegraphs, art galleries, the museum and other important establishments lie within close proximity of an arc of a mere kilometre of Ballard Estate.Grand Hotel is centrally located in the heart of Ballard Estate which is one of the commercial hubs of Mumbai. ... more   less 

Additional Information about Grand Hotel

Address: 17 Shri S R Marg | Ballard Estate, Mumbai (Bombay) 400001, India
Region: India > Maharashtra > Mumbai (Bombay) > Gateway of India
Price Range: €79 - €106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel 3*
Number of rooms: 68
Reservation Options:
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Questions & Answers

Questions? Get answers from Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“family room is pretty good”
raj_mgopal, 5 Apr 2017 | Read review
“There is no proper sea view so dont waste money on that.”
myyscreenname, 26 Feb 2017 | Read review
“The family room is spacious.”
Arati-Australia, 29 Jan 2017 | Read review
“Top floor with balcony!”
lottiec843, 7 Aug 2016 | Read review
“Low floor. Lift very old and slow.”
151IanE, 4 Aug 2016 | Read review
5 of 5