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Grand Hotel

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119 Reviews from our TripAdvisor Community

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Showing 105: English reviews
Singapore
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

I spent 3 nights as part of a business training group. Great building of 98 years and recently refurbished. Rooms were big, comfortable, clean and good shower. Staff were great and willing to please at all times. Food was good. Well located and recommended. Thank you to the front desk manager who was very helpful.

Helpful?
Thank Richard S
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Your comments have given us immense satisfaction and I'm glad you enjoyed the room interiors, staff friendliness and heritage experience of the hotel. We look forward to welcoming you back soon and rest... More 

Stafford, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 weeks ago

I stayed here as part of a group in October. Interesting architecture and big if basic rooms, all very clean. The only problem was the attitude of the staff on the desk who were not friendly and insisted on long bureaucratic procedures just to check in - even when people arrived after a long flight in the early hours of... More 

Helpful?
Thank Helen M
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! We have since noted your feedback and are taking corrective action at our end. We are indeed surprised and taken aback on seeing your review however your valuable suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected. We... More 

1 review
Reviewed 4 weeks ago

The place is located very near to CST railway station. The hotel is clean and very well maintained. The staff is very courteous and helpful. The deluxe rooms are big and offer a small refrigerator as well. Only thing that I would say can be improved is the Breakfast menu option and the towel quality. Currently, very Limited options in... More 

Helpful?
Thank Vivek S
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on room interiors, hotel cleanliness, staff friendliness and experience. Your valuable suggestions will definitely help us address the areas of concern and will most certainly help us streamline our offering to the levels expected. We look forward to welcoming you back soon and rest assured,... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2016 via mobile

Very nice colonial style hotel in fort area of Mumbai, friendly staff, easy to get taxis, basic but very good breakfast. Wifi was unreliable but free. Room was large, clean and quiet. Would definitely stay again.

Helpful?
Thank John H
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Thank you for your positive & kind words about the hotel facilities and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable... More 

Cochin
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 October 2016 via mobile

Beautiful building with spacious bedrooms and very helpful staff. Breakfast offers ample portions but limited choices. A quiet and restful place to stay with plenty of good eating places within easy walking distance.

Helpful?
Thank Jof I
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Thank you for your kind words about the hotel and the services offered by my team. Comments like these motivate everyone at the Grand Hotel, Mumbai to go an extra mile. We look... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 August 2016

This hotel is in a great location in Mumbai, seemed very safe and quiet and is within walking distance of all attractions (half an hour walk to the Gateway for example). On arrival the staff and concierge were very friendly even though we arrived very late after a long train journey up from Goa. Room was large and clean with... More 

Helpful?
Thank Lottie C
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Your comments have given us immense satisfaction and I'm glad you enjoyed the room interiors, staff friendliness and experience. On behalf of my team, I once again thank you and look forward to welcoming you again. Warm Regards, More 

Surbiton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2016

I had booked three nights here but on arrival late evening the public areas were a building site with building equipment newspaper on the walls and the smell of dust. The point is that guests should have been warned about this in advance and were not. The guest room was clean but the air conditioning unit was very noisy and... More 

Helpful?
Thank Ian E
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for your valuable time taken to tell us about your experience. As you might already be aware that we were in process of renovation and upgradation of the public areas and most of our existing rooms for which prior intimation was communicated via email from the hotel, to which now we feel may have been received... More 

Travellers are raving about these Mumbai (Bombay) hotels

Gurgaon, India
Level Contributor
221 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 2 August 2016 via mobile

Booked myself here on the backdrop of some bad choices as the regular hotels I stayed in were not available. This is a gwm. An absolute gem. Tucked away in the Ballard estate ( the business end part of the town near the pier). The evenings are quiet and post 7 there is absolute silence. Booked this place with the... More 

Helpful?
Thank Gautham_Srinivas
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you for your positive & kind words about the hotel facilities and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable one. Your comments have given us immense satisfaction and I'm glad you enjoyed the well spread breakfast, room interiors, staff... More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 July 2016

A great place, nice and quiet, with great staff. Clean rooms and excellent room service. In general - unforgettable experience. The concierge and reception staff very helful, ready to advise about India and Mumbai whenever needed.

Helpful?
Thank Ewa O
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback Your comments have given us immense satisfaction we thank you for your kind words about the hotel and the services offered by my team. We are currently in the process of refurbishment of... More 

Noida, India
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 July 2016

Stayed in January'16 to participate in SCMM. Perfect location and very close to CST. However rooms are neither great nor clean. Though it's an old property and sure may look like heritage hotel from outside. Lot of work needed to impress upon visitors so they visit again

Helpful?
Thank Vimalt2016
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you for your valuable time taken to tell us about your experience. Your valuable suggestions has definitely helped us in addressing areas of concern and will has most certainly helped us to restructure and synergize the processes to the levels expected. We have since refurbished our rooms and renovated our lobby since... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Behind the magnificent stone facade lie luxuriously appointed rooms and suites, aesthetically designed conference halls, a gourmet restaurant, thirst quenching bar, amongst other conveniences. Each one is simply yet tastefully decorated. However, it is service more than architecture, which ensures that or customers always return with a smile. Our philosophy is dedicated wholly to customers comforts. Well attired attendants to fresh flowers and good food that transform intimate dinner into Grand memories.Grand Hotel offers various amenities like 24 hour room service , quick check-outs and a central location. Ringed by the port and naval establishments on one side, the land fans our from here to encompass the city's major government and civic centres. Railways, post & telegraphs, art galleries, the museum and other important establishments lie within close proximity of an arc of a mere kilometre of Ballard Estate.Grand Hotel is centrally located in the heart of Ballard Estate which is one of the commercial hubs of Mumbai. ... more   less 

Additional Information about Grand Hotel

Address: 17 SSR Marg Ballard Estate | Ballard Estate, Mumbai (Bombay) 400001, India
Region: India > Maharashtra > Mumbai (Bombay)
Price Range: €74 - €115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel 3*
Number of rooms: 68
Reservation Options:
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Questions & Answers

Questions? Get answers from Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor with balcony!”
 of 5 bubbles lottiec843, 7 Aug 2016 | Read review
“Low floor. Lift very old and slow.”
 of 5 bubbles 151IanE, 4 Aug 2016 | Read review
“Sea facing rooms...”
 of 5 bubbles Bharat111450, 19 May 2016 | Read review
“Ideal for families as area tranquil @ night+ weekends”
 of 5 bubbles peterc781, 30 Mar 2016 | Read review
“Ninth floor, overlooking port.”
 of 5 bubbles 941janiner, 26 Feb 2016 | Read review
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