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ITC Maratha, Mumbai

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ITC Maratha, Mumbai
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2,303 Reviews from our TripAdvisor Community

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Showing 2,211: English reviews
Melbourne, Australia
Reviewed 1 June 2016

The overall service and feel of the ITC Martha Mumbai is faultless. The staff checked me in quickly and efficiently providing me free wi-fi as part of my business stay. The rooms are well sized with comfortable bedding with the breakfast buffet having a great range catering for Asian and Western cuisine styles.

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Helpful?
Thank sirvangealot
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review

Dear Guest, Namaste! Thank you so much for your lovely feedback. Your wonderful header has really uplifted the spirit of our team, who works endlessly to offer a 'WOW' experience to our guests. It is indeed great to know that from the check-in experience to the rooms, and the scrumptious delicacies at the restaurants, everything added special moments to your...

Istanbul, Turkey
Reviewed 31 May 2016

I have to admit, i was not expecting much from a hotel in India. This was my first trip to India and i had my doubts. However, ITC Maratha proved me wrong. I liked the authentic spirit whereas the European service standards were highly accomplished. Food is a sensitive issue for me but their intercontinental breakfast was very satisfactory. And...

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Helpful?
Thank SenemErsahin
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review

Dear Guest, Namaste! It is heartening to note your appreciation about the property. It was our pleasure to have been of service to you. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward. The entire team at ITC Maratha joins me in thanking you for your gracious comments and...

Reviewed 31 May 2016 via mobile

The stay at ITC has always been a welcoming one, the staff in the hotel are always so accommodating and friendly to all guest. The rooms are spacious and clean too. The staff at Pavilion restaurant are the gems in the hotel too. They are the ones who spend the longest time with me as I always eat at the...

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Helpful?
Thank Bor Erng C
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review

Dear Guest, Namaste! Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of by our associates at our restaurant Peshwa Pavilion. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during...

London, United Kingdom
Reviewed 31 May 2016

I stayed at this hotel on two separate occasions during a visit to India. The staff are excellent and very helpful. Vijay the concierge arranged for a local sim card for me (which in India is not the easiest thing to do) which was invaluable during my stay. The hotel is located very close to the airport and only a...

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Helpful?
Thank GSB911
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review

Dear Guest, Namaste! We are glad to know that you were so wonderfully accommodated and taken care of during your last two visits at ITC Maratha. Our associates accord utmost importance to 'WOW' our guests and leave no stone unturned to enhance their comfort. Thank you once again for your kind comments and we hope to welcome you again with...

Bengaluru, India
Reviewed 31 May 2016

we arrived late past the check in time, we were received by jagriti at the arrivals and she attended us in a very calm and poised manner, also helped us through timely check in, I would like to thank ITC staff - Jagriti to help us through the process, hospitality and for being a great host while our stay and...

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Helpful?
Thank kevin s
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review

Dear Guest, Namaste! Thank you for acclaiming the wonderful services rendered by our team members at ITC Maratha. Ms. Jagriti is truly an asset to our hotel and your kind remarks reinstate her efficiency. Your compliments have not only cheered her up but also inspired the entire team to follow her lead. We thank you once again for the wonderful...

Decatur, Texas
Reviewed 30 May 2016

Location was very convenient to the International terminal. Desk staff were excellent and courteous and seemed genuinely interested in my satisfaction as a guest. The wait staff in the restaurant were also excellent and the food was good. My only complaint regarding the restaurant was that during breakfast I saw an attendant refilling some of the food using his bare...

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Helpful?
Thank HPUDAD
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review

Dear Guest, Namaste! Thank you so much for your kind feedback on your recent stay at ITC Maratha, Mumbai. Here, at ITC Maratha, we ensure that every element of your stay is designed to spur a renewing experience. With regards to your comments on the dining experience, we have taken your feedback seriously with the concerned teams for immediate corrective...

Reviewed 30 May 2016 via mobile

The service at this fine hotel was very good, the front desk personnel Mr. Gracious and Ms Riche were fantastic. I had a problem regarding hotel policy and they were very professional in their dealings of it and it resulted in a satisfactory solution. They went "way and beyond" the call of duty They were very cooperative and made my...

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Helpful?
Thank clubswinger7
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review

Dear Guest, Namaste! We thank you for your wonderful testimony of the excellent services you received during your recent visit to ITC Maratha. Indeed, our hotel provides a comfortable stay to all discerning guests and we are happy to know that you had a pleasant stay with us. Thank you for the perfect star rating. We look forward to your...

Udupi, India
Reviewed 30 May 2016

When I m Mumbai I like to stay in this hotel I feel homely and cosy comfortable. Like the food ambience and atmosphere. I love everything in this hotel. Though my parents are in Mumbai I don't leave any oppurnunity to stay in this hotel

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Helpful?
Thank pavitranandita
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review

Dear Guest, Namaste! We are glad to know that you were so wonderfully accommodated and taken care of during your last visits at ITC Maratha. Our associates accord utmost importance to 'WOW' our guests and leave no stone unturned to enhance their comfort. Thank you once again for your kind comments and we hope to welcome you again with an...

Mumbai (Bombay), India
Reviewed 29 May 2016 via mobile

Had visited this place along with the family. Great ambience, rooms are ultra modern, staff is very helpful, property is great. However few drawbacks no jet spray in the washroom doesnt go well with the hotel name. Its ITC maratha with pics of maratha culture all across. We are still in India wherein jet spray is a must. Breakfast spread...

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Helpful?
Thank Prem p
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review

Dear Guest, Namaste! Thank you very much for taking the time to let us have your comments with regards to your recent stay at ITC Maratha. Feedback is an essential tool that we use in our business to ensure that the levels of guest satisfaction we provide maintain and enhance the proud reputation of our brand. Having had areas highlighted...

Reviewed 28 May 2016

More or less everything was ok, except there was an odd occasion where the room was not cleaned properly. Possibly a bad day at work for the staff. Having said that, a pleasant stay and not much to complain.

Review collected in partnership with ITC hotels
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Helpful?
Thank Kaushik S
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review

Dear Guest, Namaste! I thank you for taking the time to provide us your valuable feedback with regards to your recent stay at ITC Maratha. At the very outset, please accept my sincere apologies for the inconvenience caused to you during your stay with us with regards to our service. Please note that I have personally shared the feedback with...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 

Additional Information about ITC Maratha, Mumbai

Address: Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Region: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Price Range: €168 - €263 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Reservation Options:
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers
Grand Maratha
Hotel Style:
#5 Business Hotel in Mumbai (Bombay)
#6 Luxury Hotel in Mumbai (Bombay)
#6 Spa Hotel in Mumbai (Bombay)
#7 Romantic Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
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Questions & Answers

Here's what travellers have asked, with answers from ITC Maratha, Mumbai staff and other travellers.
9 questions
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Questions? Get answers from ITC Maratha, Mumbai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to the executive floor, for a larger room.”
 of 5 bubbles Ourpostman, 10 Feb 2017 | Read review
“Best room is facing the waterway and bridge.”
 of 5 bubbles 51kathyw, 2 Feb 2017 | Read review
“Everything !!!”
 of 5 bubbles kishoreWhataparadise, 30 Jan 2017 | Read review
“best views of the airport”
 of 5 bubbles , 30 Jan 2017 | Read review
“Rooms at the back are quieter”
 of 5 bubbles , 24 Jan 2017 | Read review
5 of 5