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ITC Maratha, Mumbai - a Luxury Collection Hotel

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Sahar Airport Road, Near International Airport Near International Airport, Andheri, Mumbai 400099 India
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About

#31 of 1,370 hotels in Mumbai
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Kids pool
Airport transportation
Valet parking
Wifi
Paid wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Room service
Safe
Telephone
VIP room facilities
Iron
Refrigerator
On-demand films
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Room types
City view
Pool view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Classic
Languages Spoken
English, Hindi
Hotel links
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Location

51Somewhat walkable
Grade: 51 out of 100
141Restaurantswithin 1 km
6Attractionswithin 1 km
5818Reviews32Q+A100Room tips

Reviews
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Dharm563 wrote a review Jan 2023
Leicester, England, United Kingdom24 contributions47 helpful votes
ITC Marantha, We came and enjoyed this fabulous hotel. The restaurant is fantastic. A very big thanks to Derick who looked after us over 3 days, nothing was too much for him, Derick is the shining star in this hotel. Thank you from us both. Breakfast is also good
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 6 days ago
Dear Guest, Namaste! At the outset, please accept my sincere apologies. I am extremely concerned with your feedback, as it does not represent the standard of service you rightly expect from us. May I request you to kindly share your contact details and let me know a convenient time to call you. I can be reached on 022-61841901 or gmoffice.itcmaratha@itchotels.in Looking forward to hearing from you. Responsibly yours, Atul Bhalla Area Manager – West & East, ITC Hotels & General Manager – ITC Maratha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rajit D wrote a review Nov 2021
Mumbai, India9 contributions5 helpful votes
Hotel's Favourite
Memorable stay at ITC Maratha We had booked a suite room and it was the first staycation we had done during the pandemic and after more than a year ( the previous one was Hilton Shillim Lonavala). I had used marriott bonvoy membership to book the suite room as they were offering butler service plus in room dinning at no additional cost. They further upgraded us to a bigger and higher category suite room. The check in was seamless and it wasnt a long wait especially when I had an infant with me. The room was ultra luxury with one living room with bathroom + one bedroom with bathroom, powder room and cloak room. There were all the luxury ammenities + in room snacks + expresso coffee machine + massage chair and all of which was complimentary. The food was very tasty and sumptous. The rooms were big.. but dont expect any view as its near the airport. The staff was very courteous and helped me with couple of print outs at the last moment. I stayed in this hotel twice back to back i.e August 2021 for 2 nights 3 days suite memories package and then for 1 night 2 days as we had to catch a flight from the airport. Its very close to the airport. All in all a memorable stay… its one of the best hotels in the town Will definetly come again
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Atul Bhalla, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 1 Dec 2021
Dear Guest, Namaste! We love every bit of your feedback that compliments everything we offer at our hotel. It is a delight to know that our location, facilities and impeccable hospitality added to your experience, while our well-thought amenities ensure that every moment of your stay was perfect. We thank you again for advocating everything that makes us a preferred accommodation option in the city. We look forward to your revisit with a promise of extending a similar invigorating and 'WOW' experience. Responsibly yours, Atul Bhalla Area Manager – West, ITC Hotels & General Manager – ITC Maratha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RuchiRaviM wrote a review Jan 2023
Gurugram (Gurgaon), India7 contributions2 helpful votes
We booked this hotel on Jan 26 and got a package of all meals.we got an upgraded room .The room was very nice .We were four members and we stayed very comfortably there .There food quality is very good and also they keep on asking for kids anything special we need they provide it immediately so special mention to food area where buffet is there all the staff are very quick and did there job best. For my kid they also provide high chair.Only one thing need to mention that as your lobby area is very busy so increase the seating capacity.Overall nice stay and it's truly a five star property
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 6 days ago
Dear Guest, Namaste! At the outset, please accept my sincere apologies. I am extremely concerned with your feedback, as it does not represent the standard of service you rightly expect from us. May I request you to kindly share your contact details and let me know a convenient time to call you. I can be reached on 022-61841901 or gmoffice.itcmaratha@itchotels.in Looking forward to hearing from you. Responsibly yours, Atul Bhalla Area Manager – West & East, ITC Hotels & General Manager – ITC Maratha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chinmaysawant23 wrote a review Jan 2023
Pune, India9 contributions
+1
Review of ITC Maratha, Mumbai Length of stay: January 2023, 1 night. Location: Property situated ~2mins drive from Mumbai International airport and within walking distance of Mumbai Metro. Check-in and check-out experience: Asked for an early check-in at 1 p.m. (vis a vis standard check-in of 3 p.m.) and a late check out of 3 p.m. (vis a vis 12 p.m.) a week in advance, which was considered. I arrived at 1.30 p.m. and the the room was kept ready on arrival and had to barely wait for 5 mins before getting the room key. Room: Had booked a Towers room, which was upgraded to ITC One room (1 fold upgrade). The interiors are made up in rich Maratha colors, which follows the theme of the hotel. Room was well maintained, spacious, and had all the amenities (bath tub, bath robes, etc) one could hope for. Plus points for in-room entertainment where the TV was equipped with Netflix, Amazon Prime, etc. Activities: The hotel has a functioning swimming pool (operational hours from 6 a.m. to 8 p.m.) and a gym. Given the cold climate in Mumbai, it would've helped if the swimming pool was heated. Lounge access: This was the highlight of our trip. All rooms from Towers category and above are eligible for lounge access at the hotel's "Uppercrust lounge" which is operational from 6 p.m. to 8 p.m. The food spread given that it was a lounge was excellent with 4 starters (2 veg, 2 non-veg), 2 canapes, 2 salads, 2 dips, 2 desserts, and a cheese platter. Free flowing alcohol was served with at least 2 brands of liquors in each category, sadly no cocktails though. For teetotalers, fresh juices are also served. The wait staff was also eager to serve, which is definitely a plus. Food: Had breakfast at their all day dining restaurant, "The Coffee Shop". This was the biggest disappointment of our stay. The spread was decent with a bakery section (croissants, donuts, danishes, pancakes, waffles, etc), live section (eggs and dosa), fresh fruits & juices, Indian section (sabudana vada, pav bhaji, idli, etc), and continental dishes (sausages, baked beans, etc). The taste was sub-par, at best. All the dishes were underwhelming, almond croissant was soft, pav bhaji tasted like it was made at home, and the list goes on. Breakfast is served from 6.30 a.m. to 10.30 a.m. Service: From the front desk staff to the restaurant staff, everyone was eager to help, however, service was slow and had to give multiple reminders to get the work done. Overall experience: One of the most aesthetically pleasing properties of North Mumbai with beautifully designed interiors starting from the lobby till the rooms themselves. Given that ITC prides themselves on having some of India's best restaurants, food was one of the disappointing aspects of the stay. Booking source/revenue rate: 11,440 Green points + INR 2060 in taxes.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Book a towers category room which gives you lounge access
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 6 days ago
Dear Guest, Greetings from ITC Maratha! Thank you for taking the time to share your valuable feedback with us. We pride ourselves with the service of the staff, we regretfully apologies that this time, the service did not meet your expectations. All your feedback has been noted, and we will be raising discussions to review your stay and how we can continue to improve to make sure our genuine service is spread throughout the hotel. We hope we can welcome you back to ITC Maratha and show you our true Indian hospitality. Responsibly yours, Atul Bhalla Area Manager, West & East ITC Hotels General Manager, ITC Maratha Mumbai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The_Nomadic_Doctor wrote a review Jan 2023
Washington DC, District of Columbia288 contributions182 helpful votes
Old-school glamour and luxury meet a modern take on hospitality! The hotel can get busy and a bit chaotic at times, especially when there are events, but the staff makes sure everyone is happy. They arranged a car service for us when we had difficulty finding taxis, and made sure our restaurant experiences were great. Breakfast can get crowded so it is better to visit during non-rush hours. Service at the Bombay High bar is on point, and the food at Dakshin is not to be missed! While there are other luxurious hotels in Mumbai, this is probably the best option close to the airport.
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Date of stay: January 2023
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 1 week ago
Dear Guest, Greetings from ITC Maratha! Thank you for taking the time to share your valuable feedback with us. We pride ourselves with the service of the staff, we regretfully apologies that this time, the service did not meet your expectations. All your feedback has been noted, and we will be raising discussions to review your stay and how we can continue to improve to make sure our genuine service is spread throughout the hotel. We hope we can welcome you back to ITC Maratha and show you our true Indian hospitality. Responsibly yours, Atul Bhalla Area Manager, West & East ITC Hotels General Manager, ITC Maratha Mumbai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Satyam Khanna wrote a review Jan 2023
Mumbai, India12 contributions
Its not the bricks and walls that make a hotel but its people and services. One enters the hotel and finds Adrien, a smile so warm that would bring you back to ITC again and again. Then there are Ketan and Prashant in his team who went out of their way and helped me. Tania and Amisha came across as most hospitable GRE team. Amisha has a lot of potential and long successful career ahead. Babar and Mahima helped me with keys (thrice) and rooming lists. But the smiles did not fade. Staff at poolside. Prashant, Pranit and Suraj, stole the show. Connected with them over my 3 day swimming sessions and I can say that yes the pool side will always receive positive feedback from guests. Rohit and Vaibhav, managers at breakfast made sure that service was prompt. Sharavani in HK did a fabulous job, I myself asked her not to work so much and relax a bit. 23 wedding rooms in a day to one Housekeeping attendant. They're humans too. Please treat them better A few areas to improve- 1. Packed breakfast was completely a mess. I asked for (banana breads, dry fruits, multi grain sandwich and a glass of orange juice) all of it is prepared at night in the bakery/CFP at night. Shouldn't have been an issue. Instead I received (Donuts, white bread sandwich and an apple) how can FnB and Kitchen mess up so bad. 2. Gave an order for an omelette. Chef went on a break and after 15 mins I checked the other chef, who had 0 clue about my order. 0 courtesy to apologize for what happened. 3. Pradyumn in restaurant is good with his work. Service is clean and prompt. But the uniform blazer looks shabby as it is half open and the mask is always below the nose/lips. I understand that hospitality personnel have to always wear masks and it gets really tough but then instead of wearing N95 just wear a surgical mask. 4. Concierge does not have anything. Its legit empty and that's not good. Everything I asked for, the answer was we'll have it procured from outside,give us sometime. Thats not how concierge functions. At least have se basic meds, fevi quick, etc etc stuff with you. 5. In the events there are no plates kept near the snacks counter and the chefs and the service personnel's don't he's I state a bit in asking the guests to pick up a plate from the other end of the ballroom. There were no tray jacks placed for the guests to keep their used plates and it got very difficult to get rid of a used plate as every service personnel was busy. 6. Please get the fancy haircuts restricted from the staff as it looks too unprofessional. Ex- A service person in banquet breakfast. Rest the trip was amazing and I'm definitely coming back to ITC. Beautifully celebrated Republic day at the hotel. I saw the flag hoisting and the melodies being played at the lobby.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 1 week ago
Dear Guest, Greetings from ITC Maratha! Thank you for taking the time to share your valuable feedback with us. We pride ourselves with the service of the staff, we regretfully apologies that this time, the service did not meet your expectations. All your feedback has been noted, and we will be raising discussions to review your stay and how we can continue to improve to make sure our genuine service is spread throughout the hotel. We hope we can welcome you back to ITC Maratha and show you our true Indian hospitality. Responsibly yours, Atul Bhalla Area Manager, West & East ITC Hotels General Manager, ITC Maratha Mumbai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OneBlondie wrote a review Jan 2023
London, United Kingdom224 contributions130 helpful votes
We visited for one night only before catching our daytime flight back to London; the hotel is ideally placed being less than five minutes drive from the International terminal (T2). We have stayed at ITC Maratha several times before and the hotel is definitely a step up from most airport hotels. Rooms are to a high standard and we found the atrium buffet dinner and breakfast offered a good choice of both veg and non veg dishes. For the evening of our stay, the hotel was hosting two separate wedding receptions which meant that the garden, outdoor seating and cafe were unavailable; a pity as we had to fall back on the rather sterile atmosphere of the bar. Would we stay again - yes, and we would probably make use of the pool and spa.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 1 week ago
Dear Guest, Namaste! Thank you so much for reviewing your experience on this forum. The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience. Responsibly yours, Atul Bhalla Area Manager – West & East, ITC Hotels & General Manager – ITC Maratha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AratiPasricha wrote a review Jan 2023
New Delhi, India93 contributions202 helpful votes
We were in Mumbai for work and stayed at ITC Maratha for 2 nights. The team under the leadership of Mr. Abhay Mathur and Mr. Upender Tomar, transcended all boundaries to ensure a comfortable and delightful stay for us. ITC Maratha has always been our home in Mumbai and right from the very warm welcome to the heartfelt send off we were totally at ease with exceptional care. We really want to appreciate the efforts of Hiten and Deepak for tending to all our needs. Also, a special thanks to Chef Nikhil Merchant for his prodigious hospitality. We’ll surely be back for more.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 1 week ago
ear Guest, Namaste! Thank you so much for reviewing your experience on this forum. The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience. We would also like to thank you for specially highlighting the efforts of my colleagues Hiten, Deepak and Chef Merchant; it was our pleasure to have been of service to you. Responsibly yours, Atul Bhalla Area Manager – West & East, ITC Hotels & General Manager – ITC Maratha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tanya K wrote a review Jan 2023
New Delhi, India1 contribution
Had an amazing stay! The hotel was very well organised and the staff was very helpful. They made the stay worth it! Special thanks to Mr. Kshitij Sinha, the most helpful and polite person at the front desk!
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 3 weeks ago
Dear Guest, Namaste! Thank you so much for reviewing your experience on this forum. The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience. We would also like to thank you for specially highlighting the efforts of Mr. Kshitij Sinha; it was our pleasure to have been of service to you. Responsibly yours, Atul Bhalla Area Manager – West & East, ITC Hotels & General Manager – ITC Maratha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
apactraveller wrote a review Jan 2023
Singapore, Singapore237 contributions314 helpful votes
Just checked in for two nights in what was described as an executive level room. Arrival/check-in was an absolute shambles - you’re asked to drop all bags (including laptop) on one side but then asked to walk across to another area to enter with your bags out of view which you make your way through the small crowd packing the entrance. Check-in agent was extremely mechanical, seemed utterly confused and incredibly hard to understand. The room itself is disgusting - stains on bedsheets, stains on the beside tables, mismatched hangers, dirty toilet bowl, etc… decor is impressive in its absolute mediocrity although there are no less than three phones, all extremely dirty, to call for help. Just a complete joke of a “Luxury Collection” property. Shockingly filthy. Can’t wait to check out and never return.
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Date of stay: January 2023Trip type: Travelled on business
Room Tip: Avoid this hellhole of a hotel at all costs.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 4 weeks ago
Dear Guest, Thank you for taking out time and sharing your review rating on our resort. I have noticed that you have marked your experience with us as not satisfactory; and apologize for the unfortunate experience. We are in process to look into all aspects of guest experience and uplifting the facilities. As we at ITC Maratha strive to create a flawless and impeccable service experience for our guests, with your rating my team and I feel that there is scope of improvisation that we can work upon. Looking forward to host you again in order to provide you with an uplifted experience. Responsibly yours, Atul Bhalla Area Manager – West & East, ITC Hotels & General Manager – ITC Maratha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$167 - US$245 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
itc maratha, mumbai hotel mumbai (bombay), itc grand maratha, itc hotel grand maratha sheraton & towers, grand maratha
FORMERLY KNOWN AS
The Maratha Mumbai
LOCATION
IndiaMaharashtraMumbaiWestern Suburbs / Andheri / Andheri East
NUMBER OF ROOMS
380
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ITC MARATHA, MUMBAI - A LUXURY COLLECTION HOTEL - UPDATED 2023 Reviews

Frequently Asked Questions about ITC Maratha, Mumbai - a Luxury Collection Hotel
Which popular attractions are close to ITC Maratha, Mumbai - a Luxury Collection Hotel?
Nearby attractions include Kitty Su Mumbai (0.6 km), Big Cinemas Sangam (1.1 km), and Chandivali Studio (0.4 km).
What are some of the property amenities at ITC Maratha, Mumbai - a Luxury Collection Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at ITC Maratha, Mumbai - a Luxury Collection Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ITC Maratha, Mumbai - a Luxury Collection Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at ITC Maratha, Mumbai - a Luxury Collection Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to ITC Maratha, Mumbai - a Luxury Collection Hotel?
Conveniently located restaurants include Peshawri, Dakshin Coastal, and Fiona.
Are there opportunities to exercise at ITC Maratha, Mumbai - a Luxury Collection Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does ITC Maratha, Mumbai - a Luxury Collection Hotel have airport transportation?
Yes, ITC Maratha, Mumbai - a Luxury Collection Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at ITC Maratha, Mumbai - a Luxury Collection Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does ITC Maratha, Mumbai - a Luxury Collection Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ITC Maratha, Mumbai - a Luxury Collection Hotel?
The staff speaks multiple languages, including English and Hindi.