I’ve recently stayed over at the property and I must say the experience was absolutely exhilarating. The property is in immaculate condition with amazing and professional staff, who will ensure you have a great experience. I would like to especially thank Shruti Devne who assisted us during our check in and check out process. Shruti was extremely welcoming and her hospitality certainly gives the brand a 5 star status.
If I could rate the team, I would give them 101/100. That amazing they are. Each and everyone has been wonderful and made our presence feel special. With my experience of travel, no one like them. Special mention to zakir, shruti, dharmesh,omkar,tanaya, Pratik and ekta. Any problem, they will take care even more than asked. Breakfast options are great. Anything special one wants to eat, they will arrange it for you next day. Special mention to Merissa, prerna,dhaval and Adil. Each and everyone, from security guards to maintenance team. Polite and helpful. Take my word for this, they are outstanding and your stay will be memorable. Can’t wait to return. Big big love to all of you.
I have been staying at the Intercontinental for almost a month now. It had been a wonderful stay at the hotel and the staff at the hotel are very friendly and supportive. The hotel is in a great location, sea facing and very pleasant. Staffs are most welcoming, especially after having a tough day at work a 2 min talk with them makes the mood relaxing. A special mention about Mr. Omkar and Mr. Dharmesh at the reception, they are among the best at the hotel making every bit of the stay pleasant carrying a graceful smile in their face. One minor setback at the hotel is their wifi facility, wish it could be slightly better.
We spent a weekend at intercontinental and it was an obvious choice given its location. The overall experience was great including the humble and courteous staff, food, and quick turn-around time with on-call services. The rooms are quite spacious. You can stay here for a good south Bombay vibe. However, given that it's amongst those heritage hotels on the queen necklace the room interiors may not align with the modern outlook that the hotels these days offer. All in all its a good property to stay at.
It is one of the smallest 5 star hotels in South Mumbai. You can definitely find hotels with newer rooms and amenities, but the hotel is cute. The all-day/breakfast restaurant with Arabian Sea view is fantastic with a nice menu and staff.
The hotel is Mesmerizing. Lovely hotel. Dome was a memorable experience . Interacted with Manager Avadhur and Mr Rodney . The F&B Tean was polite and handle guests with concern. Amazing ambience , Impeccable Hospitality , very warm and welcomming ! This place is definitely a must visit . Highly Recommended
Very Old and Pathetic Hotel. Hotel linen and bedding is worse. Bed mytes in the bedding. Bathroom and passage is stinky and leaks. Moreover when we informed the Frontdesk that we want to check out after staying for 1 day due to such pathetic conditions they did not oblige and still charged me for the day I didn't even stay. The Manager was very rude and didn't even answer our call. This is not expected of such an International brand.. looks like it is a road side lodge.
Intercontinental Marine Drive Mumbai is one of the best hotel when it comes to where is location just near to marine drive.Ambience is very good and Infrastructure when we see looks quite beautiful,But its a saying when a small amount of Poison is put in a beautiful river the entire river gets polluted as as there so called reservation manager Mr Cyril D'Souza is.I am a Gold Member with IHG,while i was travelling back in the first week of this month i booked a room and have clearly mentioned to pay at hotel,the lady who booked was fine with that,i have booked it quite a long back,there were no calls since i booked.I got a call from a un official no from that fellow and he was abusing me with non authorised language why was the payment is not done and all and then he was sayiong me i need your credit card details and all i denied and convenied him i will pay at hotel.His Tone was rude and unprofessional.I will request the hotel Training Managers to ask him to come back from the floor and get training on how to behave with a customer,what is IHG loyality for the IHG Members,how to be professional.…
I love this hotel. From checkin over the rooms and the bar and restaurant as well as service they really provide a 5 * experience. I already got 2 times upgraded to suites which of course is the cherry on the cake. Nothing to complain about, apart their internet connection speed which is not reliable.
Excellent stay We stayed in this lovely hotel, our reservation was seamless We urgently had to travel to mumbai and Mr. Cyril D’Souza was very helpful and took our booking and accommodated us at the last moment. The checkin was effortless Mr Zakhir himself completed all our checkin formalities and escorted us to our room. The breakfast at the hotel is excellent it has good spread and staff is very helpful and dedicated. The checkout is equally effortless Mr. Sreejith completed all our billing in no time. The hotel staff is very polite and dedicated. We will definitely visit this lovely property again on our next trip to mumbai.
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