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Waterstones Hotel

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507 Reviews from our TripAdvisor Community

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Showing 482: English reviews
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Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago via mobile

Having missed a connection from Mumbai airport we needed somewhere to stay urgently! Waterstones was a godsend. The staff were delightful and exceptionally helpful. We had experienced a very stressful time at the airport, but the Waterstones staff greeted us so warmly (and with a glass of bubbly!) and when we explained we needed to check out at 3am to...

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1Thank Elisabeth2176
Chennai (Madras), India
Reviewed 2 weeks ago via mobile

During on our vacation to mumbai , we stayed in this property of three nights and two days, we booked this hotel two months prior and striked a very good deal, the receptionists were soo friendly and humble, the hotel has very good ambience and it was easily approachable from airport, the rooms are quite spacious and accomdative, the rooms...

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Thank 48aravindh
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking the time to review us on this travel forum and share such glowing feedback about the hotel. It is our constant Endeavor to offer our guests a wonderfully comfortable experience through our commitment to service and quality. We will forever aspire to provide such beautiful experiences to all our guests, in our never-ending quest for perfection....

Reviewed 2 weeks ago via mobile

Hotel is clean and rooms are comfortable. Gym is good equipped. Restaurant are good, breakfast is ok. The worst thing is the very bad internet connection. A hotel for this price I expect a fast connection all the time.

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Thank Tobias-Kevin L
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. We are delighted to hear that you enjoyed our rooms, restaurant and the Gymnasium. Me and my team have also made a note of your feedback regarding the breakfast and internet connectivity for an immediate...

Mumbai
Reviewed 3 weeks ago via mobile

This is a very late review of this hotel but let me tell you this is my one of my favourites in Mumbai. The location is close to the airport. Just the road to the hotel is a bit off. Once in a year I end up at this hotel just to have a relaxing and rejuvenating day. The rooms...

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Thank Pavan2710
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. I am delighted that you enjoyed every bit of your stay right from our theme based accommodations to our club facilities like spa treatments, swimming pool and the pool bar. I am grateful to you...

New Delhi, India
Reviewed 3 weeks ago

All floors are per the element themes - glacier ice, fire, forest etc It has nice restaurants to dine. Spa and pool are also very good to use. It is a venue for many conferences & trainings by many corporates

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Thank NLaz2015
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. Your comments about our theme based rooms, restaurants, and the club spa and swimming pool are indeed heart-warming. And we are delighted to hear that you had a comfortable and rewarding stay with us. Once...

Bengaluru, India
Reviewed 4 weeks ago via mobile

Had a nice stay in the hotel from 20th Feb - 22nd Feb .. theme based room , well designed .. good services , housekeeping staffs were good .. I liked the food ... Best location - near the T2 terminal Only one restaurant serve oriental as well as Indians .

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Thank Sameer6727
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. We are delighted to hear that you enjoyed our theme based accommodations and are glad that our housekeeping services and food were to your satisfaction. I hope you liked our wok and ambiance at the...

Singapore
Reviewed 9 February 2017

During my trips to Mumbai, I will usually stay at one of the more established hotel chains near the airport. This time, I decided to try out Waterstones Hotel instead. Very nice hotel at competitive rates with a good club/swimming pool. Staff providing the airport transfers were very professional and friendly, but check-in staff were less welcoming. Special mention must...

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Thank MarcusMa
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking the time to share your valuable feedback on this travel forum and giving us this opportunity to host you. We are delighted to hear that you enjoyed your stay with us and explored our exclusive club facilities and our airport services were to your satisfaction. I am also aware of the initial hassles faced by you...

Reviewed 9 February 2017 via mobile

OUT OF THE BOX! Dont expect this a typical yellow lighted lobby like other 5stars. This one is Classy. They have themes. Choose any one. Olympic Swimming pool, Movie theatre, squash, badminton and many..... If you really want to spend quality time with family or friends please visit this place. Book with Executive facilities so you can enjoy the breakfast...

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Helpful?
Thank Targarian
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking the time to review us on this travel forum and share such glowing feedback about the hotel. It is our constant Endeavour to offer our guests a wonderfully comfortable experience through our commitment to service and quality. We will forever aspire to provide such beautiful experiences to all our guests, in our never-ending quest for perfection....

Reviewed 6 February 2017 via mobile

My first time in waterstones hotel in Mumbai. They pick me up with a beautiful white BMW. Great hotel friendly staff beautifully designed being American i expect perfection it is so clean, tasty food, great restaurant and breakfast is really good . Room is clean and well designed. Highly recommend to fellow American. Many lounge and comfortable sitting areas. Oh...

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Thank Shahla E
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. On behalf of the entire family at Waterstones Hotel, Mumbai! I thank you for your lovely comments after your recent stay with us. It indeed made us proud of what we do. We will be...

Reviewed 4 February 2017 via mobile

Superb Rooms, superb property, Nice club house with all facilities and amenities. Thanks for complementary cake for us in room. Would suggest all my friends and relatives to visit this property whenever possible. Thanks and Regards, Dhruv Sheth

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Thank Dhruv S
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. It is extremely rewarding to hear that we managed to make your special occasion a memorable event. We are also delighted to hear that you thoroughly enjoyed our tastefully designed accommodations, club facilities and overall...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 

Additional Information about Waterstones Hotel

Address: | Mumbai International Airport, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Region: India > Maharashtra > Mumbai (Bombay)
Price Range: €110 - €165 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Prestigia, Agoda, Hotels.com and Orbitz so you can book your Waterstones Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai
Hotel Style:
#31 Business Hotel in Mumbai (Bombay)
#34 Spa Hotel in Mumbai (Bombay)
#43 Luxury Hotel in Mumbai (Bombay)
#45 Family Hotel in Mumbai (Bombay)
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Questions & Answers

Here's what travellers have asked, with answers from Waterstones Hotel staff and other travellers.
5 questions
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Questions? Get answers from Waterstones Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for complimentary club access”
 of 5 bubbles manojg553, 31 Dec 2016 | Read review
“Choose your theme before selecting the floor, Ask which floor has the forest / beach / mountain theme etc.”
 of 5 bubbles 435sb, 19 Dec 2016 | Read review
“stay far away from their clubs and celebrations locations”
 of 5 bubbles 110khalide, 16 Dec 2016 | Read review
“choose the rooms with a warm decor, otherwise you would need blinders to reduce the glare.”
 of 5 bubbles Navichopra, 12 Dec 2016 | Read review
“Quite place all around”
 of 5 bubbles manishbhatia2011, 31 Oct 2016 | Read review
5 of 5