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Shangri-La's Eros Hotel

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#14 of 706 Hotels in New Delhi
Certificate of Excellence
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Shangri-La's Eros Hotel
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2,540 Reviews from our TripAdvisor Community

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Showing 2,221: English reviews
Reviewed 25 January 2016 via mobile

The hotel and service is fine bt their in room dining is pathetic.... So we called for toast twice...once at night with tea and, in the morning with dosa for breakfast ....and the food both the times the food was as cold as it can get ... Gets worse ....they gave us two bottles of jam and one bottle honey...

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Helpful?
Thank Kajal Z
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your review and disturbed to read your comments about the hotel and are sorry to learn that we fell short of your expectations. We have taken up your frank and forthright comments on board and will address the concerns on priority. We sincerely hope that you would treat this issue in isolation and...

Toronto, Canada
Reviewed 25 January 2016

My husband and I stayed at the Shangri-La Eros for one night before department for Agra and though our stay was brief we loved every minute of it. The service and quality of the Shangri-La Eros is consistently high and provided us with a wonderful experience that reminded us of home (Canada). The hotel is situated in a very nice...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank yvonne_k_li
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's - Eros Hotel, New Delhi and taking time out for sharing your valuable feedback and recommending us. We are delighted to know that we were able to meet and exceed your expectations with our hospitality and services especially through our staff's responsiveness. It is a pleasure to know that you enjoyed dining at...

Dubai, United Arab Emirates
Reviewed 24 January 2016

A Beautiful Hotel with very good Restaurant and Bar. Rooms not overly exciting but comfortable. Spa menu looked Great but unfortunately the actual treatment itself was not as it could/should of been. We took the Hotel private Transfer to the Taj Mahal pricy but well worth it clean /refreshments/local knowledge /Safe driver/ we can recommend the driver jitendra without hesitation....

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Helpful?
1Thank Sharon M
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's - Eros Hotel, New Delhi and for sharing your feedback with us. Your constructive observations about the room has been well noted and will be addressed. Your comments have been shared with the entire team and we look forward to having you stay with us again.  Best regards General Manager

Bruges, Belgium
Reviewed 24 January 2016

Nice hotel to start exploring Delhi and what a great breakfast buffet. Ask for a room on the top floors ... you will have a nice view overlooking the city. The rooms are not that updated but it's really ok. A big thanks (as promised) to Awanish, Manoj, Narayan and Saurabh to fit our big luggage into one car. I...

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Helpful?
Thank bp8000
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. It gives us immense pleasure to know that you had comfortable stay with your family and enjoyed the hospitality and services of the hotel.  We are also happy to know that you liked the breakfast spread at...

Leonia, New Jersey
Reviewed 23 January 2016

Truly a luxury hotel. The breakfast buffet had close to a dozen stations with westerm Indian (Northern and Southern), Chinese, and other types of foods. You would have to have an immense appetite to sample them all. Security was tight getting in. I must say that I found this listed surprisingly on one of the discount sites and, for the...

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Helpful?
Thank MWG12
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We are happy to know that you found our property well located in the heart of New Delhi, pleased with the security measures , liked the breakfast spread at our All Day Dining restaurant - Tamra delectable with a plethora of options to choose from, Your encouraging comments have been shared with the entire team and we look...

Basel, Switzerland
Reviewed 23 January 2016 via mobile

After business meetings in Hyderabad I decided to stop in New Delhi on my way back. The hotel is a very good solution, elegant, comfortable and good price. I booked through booking.com and got a very good rate, including breakfast. They were kind, gave me lots of tips and quicly arranged a quick breakfast at 6am before I had to...

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Helpful?
Thank Dario D
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review and recommending our hotel.We appreciate it immensely.  We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated our room amenities, the quality of food delectable, found the staff friendly and efficient .Your encouraging words mean a lot to us and I have shared the...

London, United Kingdom
Reviewed 23 January 2016

I stayed here with my partner and 13 year old daughter for 2 nights at the start of a 3 week holiday. It was my favourite by far of the 7 hotels that we stated in and I would highly recommend it. We had a large 2-room suite with separating door so my daughter had privacy. The room was very...

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Helpful?
Thank Redl4wyer
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review and recommending our hotel.We appreciate it immensely.  We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated our hotel's central location, the generous breakfast spread and found your room well appointed and luxurious.Your encouraging words mean a lot to us and I have shared...

London
Reviewed 22 January 2016 via mobile

We stayed here as our first stop in India and were not disappointed. The hotel is extremely well appointed, with beautiful rooms, an excellent restaurant and a fully equipped spa and gym. The staff were also incredibly helpful, I lost my passport at Delhi airport and they bent over backwards to find it and lo and behold, it turned up!...

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Helpful?
Thank Stuart H
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Greetings from Shangri-La's - Eros Hotel, New Delhi! Thank you for taking time out and sharing your valuable feedback with us, it is much appreciated. We are happy to know that you found the property centrally located in the heart of the city and had a comfortable stay. The entire team of Shangri-La's - Eros Hotel, New Delhi...

Istanbul, Turkey
Reviewed 21 January 2016

The hotel was really old. But you can feel the Shangri La attitude all around. The pool was small. The concierge, front desk, housekeeping all were very helpful. I was there for color fest. the hotel also paints you up:) that was an unforgettable service:)) restaurant was very very old.

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Helpful?
Thank Chris G
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing Shangri-La's - Eros Hotel, New Delhi. We are delighted to know that we were able to meet and exceed your expectations with our hospitality and services. However we have noted your frank and forthright comments about the hotel, we will surely address these concerns during our refurbishment plan for the hotel in the near...

New Delhi, India
Reviewed 21 January 2016

Shangrila is located in the heart of Delhi hence, very well connected to the entire capital region by road/metro or public transport. Shangrla has great rooms which are comfortable, clean and well equipped. I personally find the lobby/reception area of shangrila a little small as compared to other hotels. The valet parking spot is always well decorated and inviting. The...

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Helpful?
Thank Shagun R
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review. We appreciate it immensely.  I am glad to know that you found your room clean and comfortable, service standards to your satisfaction and enjoyed the dining experience our new All day Dining Restaurant, Tamra. Your encouraging words mean a lot to us and I have shared the same with the team.  If...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: €144 - €244 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Booking.com, Priceline, Hotels.com, Travelocity, Agoda and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Spa Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“keep in mind as much ur room is located in lower levels , u might hear more noise from the bar.. they had live music , while my stay..”
 of 5 bubbles mahsa-amir, 19 Mar 2017 | Read review
“Shangri La is under construction. I think the corner rooms (rooms ending in 17) are larger suites.”
 of 5 bubbles MRMY, 14 Mar 2017 | Read review
“ask for the room top floor. any where below 10th floor is really noisy.”
 of 5 bubbles 755meln, 9 Mar 2017 | Read review
“Get high in the building for views.”
 of 5 bubbles Oaklandish3, 1 Mar 2017 | Read review
“Higher rooms have best views so negotiate this in your booking, as they charge for this privilege”
 of 5 bubbles Ando11, 27 Feb 2017 | Read review
5 of 5