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Shangri-La's Eros Hotel

2,982 reviews
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Traveller (1182)
Room & Suite (455)
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Overview
  • Excellent60%
  • Very good27%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“horizon club”(148 reviews)
“tamra restaurant”(74 reviews)
“india gate”(107 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,982)Write a Review
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All reviewshorizon clubtamra restaurantindia gateconnaught placeclub roombreakfast buffetmain restaurantstar hotelexcellent hotelindian foodcentral delhicoffee shopspaloungeconciergeerosdriver
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561 - 565 of 2,624 reviews
Reviewed 4 December 2016

Excellent hotel in a great location in new delhi. A little noisy during the wedding season however. Super buffet and Ilalian restaurant. All staff attentive and professional. Some noise during the day from room refitsMore

Review collected in partnership with shangri-la.com
Thank davidR2314QM
Response from PSNayar, General Manager at Shangri-La's Eros HotelResponded 7 December 2016

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. We look forward to having...More

Reviewed 4 December 2016

Shangrila is known for its class. I must say that my Airport Pick up and getting checked into my room (club room) by a hostess were all impeccable and I loved it. However I must mention that A/C not working well (not cooling enough) smell...More

Thank VinodMathews
Response from PSNayar, General Manager at Shangri-La's Eros HotelResponded 7 December 2016

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. It's great to learn that you appreciated our staff. Our endeavor is to please our guests and we have noted your comments...More

Reviewed 3 December 2016

Of the 21 days we stayed in India, this was the worst place we stayed at, by a long shot. It was $200 per night for our stay and the hotel was disgusting. Our room smelled so much like mildew that it burned our noses....More

2  Thank travelqueensf
Response from PSNayar, General Manager at Shangri-La's Eros HotelResponded 7 December 2016

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. It's great to learn that you appreciated our staff and the food. Our endeavor is to please our guests and we have...More

Reviewed 3 December 2016 via mobile

The 5 star hotel but 3 star service. Lobby and lounge just like a mess. Paid additional for horizon club but cannot feel the club benefits. Service is really below standard compare to the rest of world.More

Thank Helen H
Response from PSNayar, General Manager at Shangri-La's Eros HotelResponded 7 December 2016

Dear Guest, Thank you very much for your review and disturbed to read your comments about the hotel and are sorry to learn that we fell short of your expectations. We have taken up your frank and forthright comments on board and will address the...More

Reviewed 3 December 2016

Stayed here for a week with the family and can highly recommend it. The hotel was clean and located in a good central location. The staff were friendly and helpful. I cannot thank the receptionist Nikita enough for going well over and beyond her duties...More

Review collected in partnership with Shangri La Hotels
Thank Holly28
Response from PSNayar, General Manager at Shangri-La's Eros HotelResponded 7 December 2016

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. We look forward to having...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Babysitting
Airport Transportation
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$171 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#16 Spa Hotel in New Delhi
#20 Business Hotel in New Delhi
#20 Luxury Hotel in New Delhi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$171 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#16 Spa Hotel in New Delhi
#20 Business Hotel in New Delhi
#20 Luxury Hotel in New Delhi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1182)
Room & Suite (455)
Dining (164)
Pool & Beach (42)
Business Centre & Event Rooms (17)
Amenities (12)
Family and Play Areas (3)
Nearby
Connaught Place/Janpath
Connaught Place, the heart of New Delhi, is one of the
largest commercial, financial
and business centers in
the Capital. The sprawling horseshoe-shaped
circular
heritage market is a white dot in the green
city, filled with shops, art & handloom
emporiums,
...More
Questions & Answers
Ask a question
lalani_13
Hello: we are planning to visit Delhi this November and read some good reviews of this hotel but wanted to inquire more information before booking. 1) How far is janpath or connaught place from this hotel? Is it walking distance? How long it takes to walk to these places? 2) Are there other restaurants within walking distance from this hotel? 3) How is their food in the restaurant if we book Half Board with Spa? Is Dinner included with Breakfast? 4) What type of breakfast is available there? what type of indian dishes and western dishes like eggs, waffles, fresh fruit, fresh fruit juices, yogurt, toast, butter, jam, tea/coffee, muffins, pastries, etc? 5/ Has renovations completed in whole building? 6) we are planning either DELUXE or PREMIER rooms and which floors are these rooms situated? we would prefer upper floors if possible and non smoking rooms as we are allergic to smoke? 7) We also understand that there is fridge and tea/coffee maker with tea bags, coffee packages? 8) how many bottle waters are given per room per day? Thanking you in advance for all the queries and answers which would be greatly appreciated. with best regards from: LALANIS
27 January 2018|
AnswerShow all 4 answers
Response from Masalu A | Reviewed this property |
Hello- 1) they are walking distance from the hotel. 2) we didn’t see other restaurants walking distance, but wanted to go we’re far and we knew. So we taxi or Uber those nights. 3) Breakfast is Amazing!!!!! Everything you... More
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Room Tips
"Ask for a quieter room to avoid the 6 am wake up call"
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"High floor on the garden"
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"Premium room city view"
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"Masala Coke is well recommended, the chinese and sorrento is the best in town."
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