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Shangri-La's Eros Hotel

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#15 of 696 Hotels in New Delhi
Certificate of Excellence
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2,427 Reviews from our TripAdvisor Community

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Showing 2,125: English reviews
Copenhagen, Denmark
Reviewed 31 December 2015 via mobile

This is my first trip to India and I knew a bit of what to expect. The hotel offers a calm oasis in the middle of the hustle and bustle of Delhi. Very good location close to the main mall and government center. Excellent restaurant. The evening buffet offers food from all over the world, but (of course) you should...

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Helpful?
Thank Keith G
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review .We appreciate it immensely.  We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated our hotel's central location and the buffet spread. Your encouraging words mean a lot to us and I have shared the same with the team.  If your travel brings you...

Chandigarh, India
Reviewed 31 December 2015

This hotel is convenient for central Delhi, it is a clean, comfortable place. Everything you expect from a five star but a little more. Each time I have stayed here the staff are friendly, helpful and super polite, all helps make a good stay even more comfortable. The rooms are not the most modern, but they are a good size,...

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Thank wanderlust_AGH
New Delhi, India
Reviewed 31 December 2015

Shang, is the one of the BEST hotel in town, where you get amazing food at Tamra, luxury services in club floor. The best out door Jacuzzi, THE best SPA. The front desk/Duty managers are the very humble, wow with the buffet. Good F&B. Must stay.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Manav B
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to dine at our all day dining restaurant - Tamra. We are so happy to hear that you loved and relished the food. Your encouraging comments have been shared with the entire team and we hope to see you again sometime soon. Warm regards, General Manager

Houston, Texas
Reviewed 31 December 2015 via mobile

Great hotel! The breakfast Buffett was amazing that included Indian food, Chinese, American, and continental breakfast. If you stay here, make sure to have breakfast included with your stay! The service was great and the room was good as well.

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Helpful?
Thank sarafat103
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Greetings from Shangri-La's - Eros Hotel, New Delhi! Thank you for taking time out and sharing your valuable feedback with us, it is much appreciated.  We are happy to know that you found the breakfast buffet amazing and the service great and your room well appointed. The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward...

Kuala Lumpur, Malaysia
Reviewed 31 December 2015

Wonderful hotel! A masterpiece! Helped us during our stay there. If you want peace of mind, this is the hotel for you. My phone was not working, trains delayed, family member fell sick everything that can go wrong in a trip happened to us. However, the staff of Shang Ri La Eros was there at every minute to help us....

Review collected in partnership with shangri-la.com
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Helpful?
Thank RafikLelaMalaysia
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback about our hotel. My team and I look forward to welcoming you back to your 'home' at Shangri-La's- Eros Hotel, New Delhi. Kindest regards General Manager

Pune, India
Reviewed 30 December 2015

Excellent place to stay in Delhi, high class service and great location in the heart of the city. Rooms are well decorated, though not very big. Break fast was the best part, one of the best in recent times. loved it overall.

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Helpful?
Thank SachinSharjah
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's - Eros Hotel, New Delhi. We are delighted to know that we were able to meet and exceed your expectations with our hospitality and services. My team and I look forward to welcoming you back at Shangri-La's - Eros Hotel, New Delhi during your next visit!  Best regards General Manager

London
Reviewed 29 December 2015

This was my second stay at the hotel in New Delhi. On this occasion I was fortunate enough to meet management after an initial issue with my reserved room. The issue was resolved courteously and the remainder of our stay was exceptional. My father and I were very well looked after. Rooms - spacious, clean and well equipped. Location -...

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Thank Rick1UK
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's - Eros Hotel, New Delhi and for sharing your encouraging feedback with us. It gives us immense pleasure to know that you had very comfortable stay with us and you were pleased with our hospitality and service. Your comments have been shared with the entire team and we look forward to having you...

Lund, Sweden
Reviewed 29 December 2015 via mobile

Compare to other 5 stars hotel, Shangri la Eros isn't really up to the standard. But I couldn't complain anymore in India. We had the executive suite. Room is quite big. It's CLEAN (super important), interior is a bit old. The bed is comfy, linen is clean, towel looks a tiny bit dirty but is acceptable (in India) Mineral water...

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Helpful?
Thank Angie H
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your feedback with us.  We truly are pleased to know that you had a wonderful stay experience at the hotel and liked the hospitality and services. We look forward to having you stay with us again at Shangri-La's - Eros Hotel, New...

Washington
Reviewed 29 December 2015

It was divine. Especially after a week spent schlepping through south India, ending up for an evening at the Shangri-La...was like finding Shangri-La. The service was impeccable (let me point out one thing that I loved...no service staff ever waited for or expected tips. They just did a fabulous job.), including getting all of our stuff to our rooms while...

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Helpful?
Thank 2014Raj
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your feedback with us.  We are glad to learn that you liked the courteous and responsive behaviour of the staff and enjoyed the Club Lounge and found our rooms spacious and well appointed with comfortable beds and all the other requisite amenities...

Reviewed 28 December 2015 via mobile

As I have been there twice. Once was with friends and next time on Christmas with family. It was Super-awesome. Loved every bit of it. Tamara's Sunday brunch is just wow!!! Moreover, Mr. Vivek Tyagi was there, it felt like home. I'll soon be visiting again. Thank you Mr. Vivek Tyagi. 👍🏼👍🏼👍🏼

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Helpful?
Thank Harleen D
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's - Eros Hotel, New Delhi. We are delighted to know that we were able to meet and exceed your expectations with our hospitality and services. My team and I look forward to welcoming you back at Shangri-La's - Eros Hotel, New Delhi during your next visit!  Best regards General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: €154 - €253 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, Agoda, Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Family Hotel in New Delhi
#9 Spa Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great hotel to be inn if you need to stay in Cannught place and great reaturants , liked the Grapa bar as well great concept .”
 of 5 bubbles ashishaurora10, 15 Jan 2017 | Read review
“Try to get rooms to higher floors for a good view!”
 of 5 bubbles nikhilvaswani3008, 11 Jan 2017 | Read review
“Choose club room.”
 of 5 bubbles SydneyRon, 7 Jan 2017 | Read review
“Stay in a club room, the amentities are completly worth it.”
 of 5 bubbles SeattleGina, 4 Jan 2017 | Read review
“Some rooms have been renovated and are very nice. Other rooms need renovation and , whilst they are ok, renovated ones are much nicer”
 of 5 bubbles X1639RJdavidg, 3 Jan 2017 | Read review
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