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Shangri-La's Eros Hotel

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#12 of 703 Hotels in New Delhi
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Shangri-La's Eros Hotel
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2,364 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La's Eros Hotel
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Showing 2,070: English reviews
Bridgetown, Barbados
1 review
Reviewed 7 December 2015

All you want in a hotel. The staff was extremely courteous and helpful. The bathrooms were always being cleaned. The dining experience was simply excellent. If you are travelling to New Delhi, Shangri-La's Eros is value for money.

Review collected in partnership with shangri-la.com

Helpful?
Thank Gittesa
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review, we appreciate it immensely. Happy to know that you appreciated the quality of our service, found the buffet at Tamra delectable and the room well appointed. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi,... More 

Bucharest, Romania
1 review
Reviewed 7 December 2015

Mr. Ashutosh Chauhan - Service Manager - Front office was extremely nice, engaging, with a smile on the face all the time, problem solver and "mind reader" :))) in the sense that we didn't even have to ask him something because he guessed our preference and accommodated us in the shortest time possible. An amazing person, that should be promoted... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank IulianaT111
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review, we appreciate it immensely. We are so pleased to learn that you had an enjoyable stay. Happy to know that you loved the accommodating and friendly attitude of our staff . We are grateful for your gracious compliments for Mr. Ashutosh Chauhan - Service Manager - Front office, Mr. Anwar Ahmed -... More 

Copenhagen, Denmark
1 review
Reviewed 7 December 2015

I have experienced an excellent service, also from the laundryservice, especially from Prince, who take care of the laundry. Good facilities when it comes to fitness, spa, leisure as well as touristing, when the time is limited.

Helpful?
Thank Tom H
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review, we appreciate it immensely. We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated our laundry service and the laundry service associate Mr. Prince and the hotel facilities. Your encouraging words mean a lot to us and I have shared the same with the... More 

Monterey, California
1 review
Reviewed 7 December 2015

Very excellent service. The laundry service will ensure your shirts and pants are returned pressed and on the hanger. Mr. Prince was excellent. The restaurant buffet is one of the best I have ever had. The room is luxurious with all the comforts of home and more.

Helpful?
Thank Bill D
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review, we appreciate it immensely. Happy to know that you appreciated the quality of our service, found the buffet at Tamra delectable and the room well appointed. Thank you for your kind compliments for our Laundry service associate Mr. Prince a true ambassador of Shangri-La who provided you hospitality from the heart. Your... More 

Lydd, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 December 2015 via mobile

My wife and I stayed in this hotel for two nights in November 2015 and again for 4 nights in December 2015. This really is the most exceptional hotel. The reception staff were very polite and extremely pleasant. In fact this applies to all the staff in the hotel who are just fantastic. On the two separate occasions we stayed... More 

Helpful?
Thank Ian W
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review and recommending our hotel.We appreciate it immensely. We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated the Horizon Club Lounge facilities and our all day-dining restaurant - Tamra. Your encouraging words mean a lot to us and I have shared the same with... More 

Leicester, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 December 2015

I stayed at the hotel on 2 occasions, 17th October 2015-19th October and then from 21st October-24th October 2015. The booking was paid in full and in advance to Booking.com, these payments have appeared on credit card statements and tally with the amounts paid via Booking.com. On departure on both occasions all extras were paid in full for which we... More 

Helpful?
1 Thank GM20060810
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us. We sincerely apologize for not being able to delight you with our hospitality and services on your recent stay. Your constructive observation with regard to our staff has been well noted and will be reviewed... More 

Colchester, United Kingdom
1 review
Reviewed 5 December 2015

We had an amazing time in Dehli due mainly to the care and attention of the hotel staff, we were spoilt and treated like royalty from the minute we arrived til our free late checkout at the end. Special mention must go to Keku on reception who helped us print out boarding passes and told us a lot about Indian... More 

Review collected in partnership with Shangri La Hotels

Helpful?
Thank Karen S
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share this feedback for our hotel. I am glad to know that you enjoyed the stay. Pleased to learn that you had an amazing time and Keku delighted you with our hospitality and services and provided you with a comfortable stay experience. My colleagues and I look forward to... More 

davidjoho
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 5 December 2015

This is clearly a 5 star hotel. Elegant, attentive, and, a 15 minute walk from Connaaught. Our room was very comfortable, and sparkling clean. The staff was routinely helpful, friendly, and warm. The breakfast buffet is one of the best I've had anywhere in the world. It features foods clustered by nation, and everything we tried was delicious. One particular... More 

Helpful?
1 Thank davidjoho
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your kind words of appreciation with us. Happy to hear that you found our hotel well located, staff responsive and food spreads at Tamra delectable. However we apologize for the miscommunication about the bar and will take it up... More 

Uvita, Costa Rica
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 December 2015

We went with friends to have dinner and had the buffet: huge, very diversified between all cultures, delicious and Mr. Ankush (?) was outstanding with his support, advice and service. Delightful experience. Our friends were very happy with the rooms.

Helpful?
Thank ytnagel
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review and we appreciate it immensely. We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated the quality of our service and found the food delicious and Mr. Ankush outstanding with his support, advice and service. Your feedback means so much to us and I... More 

Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 December 2015 via mobile

Very nice hotel . located in the centre of delhi. Behind lemeridian. Classic hotel.staff is very good ,cooperating and very nice. Food is very delicious and served with in 15min. Service with smile is very nice. Very huge lawn is there. Must revisit

Helpful?
Thank Vineet S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: €156 - €246 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Priceline, Orbitz, Travelocity, Hotels.com, Agoda, Booking.com and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#8 Spa Hotel in New Delhi
#9 Luxury Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In 2017 dont go for the new rooms. Smell of varnish”
 of 5 bubbles VinodMathews, 4 Dec 2016 | Read review
“Request a room that is not on the catering/party side of the hotel.”
 of 5 bubbles travrel, 29 Nov 2016 | Read review
“Ask for a newly renovated room”
 of 5 bubbles drtike, 28 Nov 2016 | Read review
“Try to get for a room on a high floor for views over the town.”
 of 5 bubbles vse40, 27 Nov 2016 | Read review
“check which floors may be undergoing refurbishment to avoid the noise in day time hours.”
 of 5 bubbles Nomadz721, 21 Nov 2016 | Read review
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