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Shangri-La's Eros Hotel

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#14 of 701 Hotels in New Delhi
Certificate of Excellence
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Shangri-La's Eros Hotel
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2,488 Reviews from our TripAdvisor Community

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Showing 2,175: English reviews
Parkton, Maryland
Reviewed 9 February 2016

We spend several nights in this hotel The rooms were very comfy. We were there in the winter. During the winter New Delhi has the worst air pollution in the world. The hotel has an air condition system which filters this out. Their breakfasts were included and were the most lavish I had every had. They made masala dosas to...

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1Thank divermom3
Lautoka, Fiji
Reviewed 9 February 2016 via mobile

We stayed at ShangriLa for 5 nights during our stay at Delhi. Its at a good Location. And the Hotel is wonderful. We had breathtaking views from our Hotel Window. Could even see India Gate - if there wasnt much Fog. The rooms are good - but i felt that there was a mositure smell. My husband however couldnt smell...

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Thank Avisha T
Reviewed 8 February 2016 via mobile

They have perfected the art of hospitality business. I stand corrected from my earlier review which was mainly on focussed on their reservation experience I faced while evaluating hotels in New Delhi before my visit. I'm sure they will step up measures to correct that as well. Stayed there for three nights to spend the wedding anniversary starting the Christmas...

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Thank soumit n
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. We are happy to hear that we have consistently been able to delight you with our hospitality and services and provide you with a pleasant stay experience. Glad to know that you loved the room upgrade and enjoyed the breakfast spread at Tamra. If given an opportunity we would love...

Melbourne, Australia
Reviewed 7 February 2016 via mobile

After a few days in India I was longing for some good Italian food . Sorrento is that and much more, the head Chef Luigi Ferraro is a master, his food is authentically Italian. Some of the best Italian I have had anywhere in the world. Luigi was only to eager to make sure our visit was world class, we...

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Thank Patricia B
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for the recommending Sorrento.We are indeed touched. It is heartening to receive such encouraging feedback about Chef Luigi as well as the service standards that we strive to maintain. Thank you once again for your feedback and we would be delighted to welcome you again on your next visit to New...

Singapore, Singapore
Reviewed 7 February 2016

The property was true to its Shangri-La brand name. Location of hotel right in the centre of New Delhi. The staff is very courteous and takes care of you all throughout. Rooms are clean although a bit small. Good Wifi signal. Good lobby space, breakfast was great with lot of varieties.

Review collected in partnership with shangri-la.com
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Thank nitish999
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us.  We are pleased to learn that you had a comfortable experience while staying at the hotel and appreciated our hospitality and services.  Thank you once again for your feedback and we would be delighted to...

Reviewed 6 February 2016 via mobile

We stayed here for 3 nights of pure luxury in arrival in India. The hotel is a haven where you can enjoy the peace and quiet not found outside in Delhi! The basement spa is heavenly with insanely good massages and I even had exclusive use of the steam room/sauna/jacuzzi both times I went! The breakfast buffet caters for tastes...

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Thank Naomi H
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Greetings from Shangri-La's - Eros Hotel, New Delhi! Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi. We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property.  We shall surely convey your positive feedback to our staff. The entire team of...

Amsterdam, The Netherlands
Reviewed 6 February 2016

I am a huge Shangri La fan, but somehow this one was rather disappointing. The lounge area is not as big and luxurious as I am used to, there is not really a nice place to sit to have a drink at night or during the day. The rooms are luxurious, we booked a normal Horizon Club room, but we...

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1Thank CarolienRozema
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us.  Your constructive observations about the seating arrangement in the Lounge are well noted. Your comments about the level of engagement of the staff is valuable and will take this up as a training need going...

Melbourne, Australia
Reviewed 5 February 2016

Spent our first 3 nights in India in this hotel including NYE and had a fun time. The staff were friendly and helpful, the food was to a very high standard, even had a conversation with the Sous chef who talked us through the details of some of his creations.....delicious. Service was good across all areas and would definitely stay...

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Thank Wxdunton
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review. We are so pleased to learn that you had a wonderful stay. Your encouraging words mean a lot to us and I have shared the same with the team.  If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Santiago, Chile
Reviewed 4 February 2016

What a great hotel, We liked everything, an Oasis in Delhi, luxurious, very very clean The best buffet ever! No noise, a real balm for India. Loved every single minute there. It was a real surprise, unexpected to be that good!!

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Thank Pamchic
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review . We appreciate it immensely.  We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated our room, the quality of food delectable, Wi Fi reliable, found the staff friendly and efficient. Your encouraging words mean a lot to us and I have shared the...

New Delhi, India
Reviewed 4 February 2016

Excellent Laundry, clean, quick, and comfort. Very delicious food and the environment. Especially the Italian and Asian restaurant. Very good Bar. Excellent room linens. Very good service by Mr. Prince. Laundry pick up per day.

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Thank indiatrip2016
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are pleased to know that you had a wonderful stay experience at the hotel and liked the hospitality and services. We are also happy to know that you found the room well appointed with comfortable beds and all the other requisite amenities in place; I am so pleased to learn that you enjoyed the dining experience...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: €145 - €273 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Agoda, Travelocity, Priceline and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Family Hotel in New Delhi
#9 Spa Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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