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Shangri-La's Eros Hotel

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Traveller (1271)
Room & Suite (479)
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Overview
  • Excellent62%
  • Very good26%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
“horizon club”(158 reviews)
“tamra restaurant”(77 reviews)
“india gate”(111 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Shangri-La's Eros Hotel
Special Offer: Half Board and Spa
Hotel deals
Offers from Shangri-La's Eros Hotel
Special Offer: Half Board and Spa
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,156)
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471 - 475 of 2,780 reviews
Reviewed 23 May 2017 via mobile

As all the Shangri-las I have visited, the rooms are great with very big and comfortable beds. Although the bathroom was fine, it should be noted mine did not have a bath tub. The hotel also offers very good restaurants and an excellent night life!...More

1  Thank Werner S
Response from PSNayar, General Manager at Shangri-La's Eros HotelResponded 24 May 2017

Dear Guest Greetings from Shangri-La's Eros Hotel, New Delhi! Thank you for taking time out and sharing your feedback with us. It is our endeavour to please every one of our guests and to make their stay as comfortable as possible. We are extremely apologetic...More

Reviewed 23 May 2017

Guest satisfaction zero, cleanliness was overall missing, showers in the room was non functional, accessories for tv connectivity was not available in the hotel. Personalized services for the guest were missing. Senior executives like FOM or Duty Manager didn't involve themselves for the problem solving...More

Review collected in partnership with shangri-la.com
2  Thank Anil K D
Response from PSNayar, General Manager at Shangri-La's Eros HotelResponded 24 May 2017

Dear Guest, Thank you for sharing your feedback with us. We value your loyalty towards the Shangri-La brand and very concerned to learn that we fell short of your expectations during your recent stay with us. Your constructive observations about the room and service have...More

Reviewed 23 May 2017

Loved our stay here. Clean rooms and fab pool. Breakfast was amazing and so indeed was the buffet meal in the evenings! Floor 8 was under renovation at the time but it never affected us in any way. The shower is a little messy as...More

Thank jarvisdj
Response from PSNayar, General Manager at Shangri-La's Eros HotelResponded 24 May 2017

Dear Guest, We feel so very grateful to hear from you, thank you. Glad to know that you loved the warmth and professionalism extended by our service associates who made you feel at home away from home. Your lovely comments have been shared with the...More

Reviewed 22 May 2017 via mobile

Stay away for about 70 nights per year all over the world and this is the best service ever experienced as is the case in most Indian hotels but this was great. Lovely restaurants and room very comfortable. Couldn't recommend highly enough.More

Thank Rennison1984
Response from PSNayar, General Manager at Shangri-La's Eros HotelResponded 23 May 2017

Dear Guest, Thank you for your kind words of appreciation and recommending us. Glad to know that you loved the warmth and professionalism extended by our service associates who made you feel at home away from home. Your comments have been shared with the entire...More

Reviewed 21 May 2017

We stayed for 2 nights at the Shangri La's Eros hotel, and - as you'd expect from the brand - it was a lovely experience. It's location is great for taxis and tuk-tuks to all of the prominent tourist locations, although it's not very easy...More

Thank fylde_wanderer
Response from PSNayar, General Manager at Shangri-La's Eros HotelResponded 22 May 2017

Dear Guest, Thank you for your review. Glad to know that you loved the warmth and professionalism extended by our service associates who made you feel at home away from home. Your lovely comments have been shared with the entire team and we look forward...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Babysitting
Airport Transportation
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$138 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#15 Spa Hotel in New Delhi
#19 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$138 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#15 Spa Hotel in New Delhi
#19 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1271)
Room & Suite (479)
Dining (167)
Pool & Beach (44)
Business Centre & Event Rooms (13)
Amenities (12)
Family and Play Areas (3)
Nearby
Connaught Place/Janpath
Connaught Place, the heart of New Delhi, is one of the
largest commercial, financial
and business centers in
the Capital. The sprawling horseshoe-shaped
circular
heritage market is a white dot in the green
city, filled with shops, art & handloom
emporiums,
...More
Questions & Answers
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lalani_13
Hello: we are planning to visit Delhi this November and read some good reviews of this hotel but wanted to inquire more information before booking. 1) How far is janpath or connaught place from this hotel? Is it walking distance? How long it takes to walk to these places? 2) Are there other restaurants within walking distance from this hotel? 3) How is their food in the restaurant if we book Half Board with Spa? Is Dinner included with Breakfast? 4) What type of breakfast is available there? what type of indian dishes and western dishes like eggs, waffles, fresh fruit, fresh fruit juices, yogurt, toast, butter, jam, tea/coffee, muffins, pastries, etc? 5/ Has renovations completed in whole building? 6) we are planning either DELUXE or PREMIER rooms and which floors are these rooms situated? we would prefer upper floors if possible and non smoking rooms as we are allergic to smoke? 7) We also understand that there is fridge and tea/coffee maker with tea bags, coffee packages? 8) how many bottle waters are given per room per day? Thanking you in advance for all the queries and answers which would be greatly appreciated. with best regards from: LALANIS
27 January 2018|
AnswerShow all 5 answers
Response from Masalu A | Reviewed this property |
Hello- 1) they are walking distance from the hotel. 2) we didn’t see other restaurants walking distance, but wanted to go we’re far and we knew. So we taxi or Uber those nights. 3) Breakfast is Amazing!!!!! Everything you... More
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Votes
Room Tips
"Club option is very good value and worth the extra cost"
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"Suite room is having the best view."
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"You will enjoy your stay"
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"Back side room be preferable"
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