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Shangri-La's Eros Hotel

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#20 of 708 Hotels in New Delhi
Certificate of Excellence
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Shangri-La's Eros Hotel
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2,605 Reviews from our TripAdvisor Community

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Showing 2,280: English reviews
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New York City, New York
Reviewed yesterday NEWvia mobile

Stayed there for a few nights. Courteous check in. Room is clean and standard for Shangri-La but a bit dated. For me, breakfast is a deal breaker. Although spacious, I felt it lacked more Indian options for b'fast. There are some, but could have been more. Location is good as it's near Connaught. Friend stayed at Le Meriden across the...

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Helpful?
Thank Rob M
Qatar
Reviewed 2 days ago NEWvia mobile

I visited with my colleagues last time it was wonderful ambience and great staff. Mr. Mahesh manager of the bar gave us time and introduced about him self & then he explained about the bar and places to visit in delhi Very professional manager and his team Nice shisha flavors Lovely finger food Great time spend Enjoyed a lot Thanks...

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Thank aalmarri1986
testelt
Reviewed 2 days ago NEW

We arrived middle of the night , and stayed for 3 nights in what should be a superior room. The room was very humid and smelled so; also it was located very close to the elevator, which kept us awake . The humidity came from the bad architecture of the bath room. If you showered in the bath (design done...

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Thank Christiane V
Reviewed 5 days ago NEWvia mobile

We had very good experience in this hotel. No doubt it's easily reachable at any point of time as its on the road. Staff of Shangri-La is too friendly in nature and professional in thier respective work from guard to manager and other. Special thanks to Mr. Akhil Bharadwaj ( chef ) who handled service of our table for dinner....

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Helpful?
Thank Harshit M
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your review. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Sydney, Australia
Reviewed 6 days ago NEW

I would like to say thank you and give a recommendation to Komal, one of your front office staff. My friend & I stayed at your hotel for a few nights whilst attending an Indian wedding in Delhi. We had purchased Sari's to wear to the wedding however had no clue as how to tie & wear them. We asked...

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Helpful?
1Thank sarahwealleans
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your review. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Reviewed 6 days ago NEW

I stayed at the Shangri-la Eros for eight nights with my daughter. We were picked up from the Airport and the transfer to the hotel was fantastic, our luggage was taken from us by Aditya and was delivered to our room hassle free. The security at the hotel is excellent, all cars coming in are checked and all bags are...

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Helpful?
1Thank Higghhghk
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your review. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

London, United Kingdom
Reviewed 6 days ago NEWvia mobile

I normally love Shangri La hotels which is why my partner and I booked this hotel in Delhi. Similar to other reviews we found the reception area staff very helpful but otherwise they were rude,slow or unhelpful- especially in the spa area which I walked through to go to the pool. Wearing a bikini and sarong, having come from my...

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Helpful?
Thank NessieMac
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your review about our hotel. We have noted your valuable observations about the service standards and the same will be addressed on priority as a training need. The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back. I personally assure you of our best services in the future. If your...

London
Reviewed 1 week ago via mobile

Travelling alone with my 2 kids, I was seeking a retreat and safety. This hotel exceeded my expectations. Location is fabulous, you are within 3 minutes walking distance of the metro, the swimming pool is great to unwind past the hustle and bustle of Delhi and staff were genuine, caring, attentive and charming. Our FOH guest representative Kuku had upgraded...

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Helpful?
Thank Sabine W
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your review. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Cardiff, Wales
Reviewed 1 week ago

We stayed just for one night. The room was 'musty', felt it had not been used for a while. Shame as it was a lovely room with fab. bathroom. The Italian restaurant downstairs was very good, but certainly not cheap! Very good breakfast. The garden and pool were fine, but near the noisy road. Very good central position for the...

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Helpful?
Thank Tom-Kenny
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Please accept my most sincere apologies for the inconvenience caused to you during your visit. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard. Glad to know that you appreciated the Italian restaurant and loved the breakfast. The entire team at...

Zoetermeer, The Netherlands
Reviewed 1 week ago via mobile

Nice location in New Delhi, close to India Gate and Connaugt Place. Rooms should be renovated. Shower in the bath is not the 2017 5 star level. Breakfast package as alternatieve for the breakfast buffet was disappointing

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Thank dick f
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Greetings from Shangri-La's - Eros Hotel, New Delhi! Thank you for taking time out and sharing your valuable feedback with us, it is much appreciated in order for us to serve you better the next time you stay with us. We are happy to know that you found the property centrally located in the heart of the city....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: €143 - €221 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Orbitz, Expedia, Priceline, Hotwire, Travelocity, Hotels.com, Cancelon, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#14 Spa Hotel in New Delhi
#17 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Questions? Get answers from Shangri-La's Eros Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the higher the better for good views”
Higghhghk, 23 Apr 2017 | Read review
“High rooms best, just for view over India Gate.”
Tom-Kenny, 22 Apr 2017 | Read review
“Choose any they are great”
Bapsy3732, 17 Apr 2017 | Read review
“Higher the better.”
lovelyJerseygirl, 15 Apr 2017 | Read review
“Suite - we had a pool view and it was fabulous”
275tarung, 13 Apr 2017 | Read review
5 of 5