Eros Tea lounge has been my second office for last few months and what makes it amazingly comfortable is the ever efficient and energetic Mahima and Amrita who look after the guests with great hospitality. I wish you guys all the very best. Keep up the good work!! Cheers!!
I had a wonderful experience at the Eros hotel, Nehru place. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help. Special thanks to Chef Tenzin Losel, who gave us the delicious food. The quality and the presentation of the food was awesome.
Usually, the hotels are very prompt for any incoming call but Eros believes in changing that notion. They are the most difficult to get in touch with and you may ask why? Because a five start is cost costing on having enough resources I guess. I make this claim basis my check-in experience, there were multiple check-in counters at the lobby and guests on each of those counters but there was only one person who was juggling between these counters, which means a high waiting time to check-in. Mine too 30mins! Post the checkout I realized I have forgotten something in the room and called the hotel for the same. I was told by Ms. Muskan that she will check with housekeeping and call me back but for two days I did not get the callback and when I did the best part was that they had no track of these issues or right details in hand and forget any sort of apology. Then entire staff is miles away from this concept. And then after finally managing to locate it and making around 13 calls in a day, I choose to get it picked via some pickup service, and the hotel management even after already messing it up had the audacity to keep someone waiting for 45mins and when I asked for the duty manager, I was not even connected to them. While the review has less to do with the room, it does surely speak about the hospitality Eros is into. Nonetheless, about the room, the mattress is pretty comfortable but the basin has weirdly slow drainage and the bathtub in the room has issues of drainage too. We called for in-room dine and surely it came in fast and the food was delicious.…
Im sharing my great experience with my family on EROS HOTEL which is very rememberable to us. Specially thanks to CHEF SOHAN who gave us awsome tasty breakfast. The quality and the presentation of food was excellent. So, Im giving 5 star to CHEF SOHAN and their Team who takes care of our food feelings. ThankYou!
Along with 7 of my colleagues, I have been staying at the Eros Hotel, Nehru Place, Delhi for over 3 weeks now, and our experience has been absolutely wonderful, to say the least. Each member of the staff is extremely warm, welcoming professional and go about doing their jobs with a smile every single day. The food and service is on point! On behalf of my colleagues and myself, I would like to give a special shout out to Shikha Tomar who handles our account and for her brilliant sales and servicing skills, Rahul and his team at the front office, Surinder and Yogesh at the restaurant and the house keeping team each morning. Thank you for making our stay so amazing and keep up the good work. I would highly recommend this property !