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The Lalu Sun Moon Lake

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The Lalu Sun Moon Lake
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368 Reviews from our TripAdvisor Community

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Showing 207: English reviews
San Jose, California
Reviewed 1 week ago via mobile

Mixed feeling about this hotel. Very nice view, especially from the lobby which is on top of the building (8th floor). Hotel itself is very nice, old but well kept. We were given a lakeside room on the 3rd floor, upon check-in, we asked for higher floor but were told we were already on the highest floor...WTH, 3rd floor, highest...

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Helpful?
Thank JessFun
TheLaluOfficial, 經理 at The Lalu Sun Moon Lake, responded to this review

Dear JessFun: Thank you for spending your time leaving us a valuable and detailed review. We are deeply sorry to hear that our service did not meet your expectation. As for the "highest floor" issue, we apologize for our vague explanation which confused you. We have two types of room-Lakeside Suite is located on 2nd and 3rd floor, while Lakeview...

Taipei, Taiwan
Reviewed 2 weeks ago

Love the atmosphere in Lalu. Swimming pool view is super! Each room is large with bath tab and separate shower room. Chinese style dinner is delicious too. Need to make reservation for SPA in advance.

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Helpful?
Thank Skuo77
TheLaluOfficial, 經理 at The Lalu Sun Moon Lake, responded to this review

Dear Skuo77: Thank your for your lovely review! We are thrilled to know that our infinity pool, room, and cuisine are marvelous for you. Your recognition means a lot to us, and your feedback will be shared with our team and keep us motivated. Great thanks for your compliments and we look forward to welcoming you back in the near...

Hong Kong
Reviewed 2 weeks ago via mobile

This is supposedly the best hotel at Sun Moon River. Decor is nice and I was checked into room 1116 which is at the end of the ground floor corridor. To get to the room one needs to walk past a hallway on which side is a long, shallow pool with plants and a tiny waterfall at the end where...

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Helpful?
Thank CindyHongKong
TheLaluOfficial, 經理 at The Lalu Sun Moon Lake, responded to this review

Dear CindyHongKong: Thank your for spending your time to leave us a valuable and detailed review. We are deeply sorry to hear that your stay at The Lalu did not meet your expectation. The long, shallow pool next to the hallway was under maintenance during your stay. We sincerely apologize for the inconvenience and the unpleasant smell you encountered with...

Davie
Reviewed 4 weeks ago via mobile

Mrs and I spend three days and two bites at this fine resort. We stayed at the top floor (7th floor) right at the center of the hotel.... the view was amazing.... the amenities in the rooms was first class! Wife and I both agree that this was one of the top hotel that we have stayed in. Hotel is...

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Helpful?
Thank stevewM1993OK
TheLaluOfficial, 經理 at The Lalu Sun Moon Lake, responded to this review

Dear stevewM1993OK: Thank you for your lovely and detailed review! We are delighted to learn that you and your wife had such a wonderful time with us at The Lalu. However, we regret that our massage treatment at The Lalu SPA did not meet your expectations. Please be rest assured that your feedback has been shared with the related department...

Fredericton
Reviewed 15 December 2016 via mobile

I came to visit with my wife and we stayed on the 6th floor overlooking Sun Moon Lake. The view is always gorgeous, but the view in the early morning is hard to beat. As the mist lifts, the mountains magically appear in layers over a completely calm lake. You feel like you are living inside a vivid photo from...

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Helpful?
Thank NewManDue
TheLaluOfficial, 經理 at The Lalu Sun Moon Lake, responded to this review

Dear NewManDue: Thank you for leaving us an uplifting review! We are thrilled to hear that you had a wonderful time with us at The Lalu, and we are pleased to know that our staff and the marvelous view which could be viewed from our lake view suite had brought you an impressive and memorable experience. Your recognition means a...

Taipei, Taiwan
Reviewed 19 November 2016 via mobile

Stayed 1 night with family on a Friday. Arrived mid afternoon. As we pulled in, we were promptly greeted by the bell desk. Check-in was smooth. We took a short break at the lounge area next to the lobby. The view of the Sun Moon lake was excellent. Upon being seated, we were given warm towels, nuts and plum tea....

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Thank Plus2kids
TheLaluOfficial, 經理 at The Lalu Sun Moon Lake, responded to this review

Dear Plus2kids: Thank you for leaving us such a fabulous review! We are flattered to learn that you had a wonderful time with us at The Lalu and are satisfied with our check-in, room amenities, infinity pool and the overall service. Your compliments will be shared with our team and we will make every effort to remain the best quality...

London
Reviewed 15 November 2016

The Lalu is a beautifully situated hotel by the lake, with a pool below. The rooms are large but the bathroom is divided into 3 parts with sliding partitions so there is not much privacy for anyone. This was unsatisfactory. It was difficult to locate the light switches which were hidden low down on the side of the furniture. The...

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Thank oddwomanout
TheLaluOfficial, 經理 at The Lalu Sun Moon Lake, responded to this review

Dear oddwomanout: Thank you so much for your valuable review. We are happy to know that you had a pleasant time with us. However, we are truly sorry that the stay did not meet your expectation. Please be rest assured that your comments - from the turndown service to breakfast buffet - have been shared with related department to make...

Singapore, Singapore
Reviewed 10 November 2016 via mobile

Perfect for couples. Beautifully designed hotel with spectacular lake views. Building starting to show its age but it doesn't take away from the experience. Great Chinese food and well executed cocktails at the lobby bar at relatively reasonable prices. Definitely recommended for couples.

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Thank honurozer
TheLaluOfficial, 經理 at The Lalu Sun Moon Lake, responded to this review

Dear honurozer: Thank you for leaving us such an uplifting review! We are thrilled to learn that we are recommended. It is also pleased to know that you enjoyed your stay here and are satisfied with our location and cuisine. Your recognition means a lot to us, we will definitely share your compliment with our team and make every effort...

Hong Kong, China
Reviewed 7 November 2016

You should spend a relaxing time and stay in the hotel for the whole day. All suites are facing the lake and I would suggest you just order the room service and have your dinner at the balcony. The room is a bit worn out guess is lacking of maintenance but is still is and comfortable. It’s also good to...

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Thank MokeyMok
TheLaluOfficial, 經理 at The Lalu Sun Moon Lake, responded to this review

Dear MokeyMokey: Thank you for your lovely review! We are delighted to hear that you had such a wonderful time with us - from the best location to the cuisine that you have experienced. It is also nice to hear that you are interested in The Lalu Memorial Hall, which records the history of The Lalu from the 20th century....

Baltimore, MD
Reviewed 17 October 2016 via mobile

A very nice hotel on a magnificent small lake in the mountains. Only stayed one night but could have enjoyed a week. Annoyed that the sauna etc cost extra for a luxury hotel so far removed . Breakfast was beautiful and reasonable , good attention to detail. Walking paths good, gym was mediocre. ( I pay attention to straps on...

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Helpful?
Thank stubonedoc
TheLaluOfficial, 經理 at The Lalu Sun Moon Lake, responded to this review

Dear stubonedoc Thank you for your fabulous review! We are delighted to know that you are satisfied with our location, breakfast, infinity pool and the service. We are truly sorry that the extra fee for Sauna troubled you. The sauna was only available for the guest who reserved SPA treatment; However, we changed our policy to meet the requirement of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Breakfast included
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff

Additional Information about The Lalu Sun Moon Lake

Address: No.142 Jungshing Road, Yuchr Shiang Nantou, Nantou 555, Taiwan
Region: Taiwan > Nantou
Price Range: €415 - €864 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Lalu Sun Moon Lake 5*
Number of rooms: 96
Reservation Options:
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Also Known As:
The Lalu Sun Moon Lake Hotel Nantou
Lalu Sun Moon Lake Nantou
Lalu Sun Moon Lake Hotel
The Lalu Sun Moon Lake Taiwan/Nantou
Hotel Style:
#2 Family Hotel in Nantou
#3 Luxury Hotel in Nantou
#3 Spa Hotel in Nantou
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Questions & Answers

Here's what travellers have asked, with answers from The Lalu Sun Moon Lake staff and other travellers.
2 questions
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Questions? Get answers from The Lalu Sun Moon Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best view in Taiwan”
 of 5 bubbles Skuo77, 4 Jan 2017 | Read review
“High floor lake view suites”
  • Private pier in the hotel
  • View from the room
  • Lakside suite
  • Private pier during day time
 of 5 bubbles MokeyMok, 7 Nov 2016 | Read review
“A lake view room is a must.”
 of 5 bubbles 230yenh, 19 Sep 2016 | Read review
“Don't forget your mosquito repellent.”
 of 5 bubbles Kimcheemiso, 23 Aug 2016 | Read review
“I would splurge a little and get junior suite instead of the entry level room, you would appreciate the extra room.”
 of 5 bubbles NickyM536, 23 Jul 2016 | Read review
5 of 5
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