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Cinnamon Citadel Kandy

Booking.comUS$100*
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#6 of 58 Hotels in Kandy
Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,311 Reviews from our TripAdvisor Community

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Showing 1,834: English reviews
Trowbridge, United Kingdom
Reviewed 8 October 2015 via mobile

I must admit I didn't expect the quality of hotels we stayed at on Sri Lanka but this was the best. Beautiful view of forest and river from our balcony. Well designed hotel with beautiful room and bathroom. Everything supplied, tea making facilities, mossy burner. Food was out of this world with such a choice, even if you don't like...

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Helpful?
Thank Gallavanteuse
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Dhahran, Saudi Arabia
Reviewed 5 October 2015

Nice hotel. Tasty food. Excellent view on the river. I do not like that some of the floors are not reacheable using elevator. It's costy a little bit. It's rated a 5-star hotel in booking.com but definelty not. I give it 4.5 max.

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Helpful?
1Thank Salman_Khtr
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Canberra, Australia
Reviewed 5 October 2015

we only had a one night stay so waiting for almost two hours for our room to be ready wasn't a pleasant start to our stay However the hotel is beautiful with excellent facilities and a nice swimming pool food on the bar is quite basic but nice the room was well appointed, clean breakfast provided good choices

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Helpful?
Thank 854rif
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for your review. Sorry to note that you did not find the check in process not up to the standard. We have taken your comments positively. Rest assured that your feedback is taken very seriously for immediate improvement. We hope that you will visit us again and please feel free to contact us for any assistance.

Australia
Reviewed 3 October 2015

Yes, I stole that title from another reviewer, but it is so apt. Whilst our rooms were a little tired (it had rained so hard the water had come through the door and the floor tiles were worn) this was not a problem. The dining area overlooks the pool which, in turn, overlooks the river with a peaceful jungle backdrop....

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Helpful?
Thank Esther A
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest I would like to thank you for the wonderful review posted on Trip Advisor following your recent stay at Cinnamon citadel Kandy. It was great privilege to serve you and most of all to know that we have been successful in giving you a memorable stay. Also thank you for the wonderful comments about the team and I...

Boston, Massachusetts
Reviewed 2 October 2015

I recently spent 1 night at this hotel while traveling through Kandy. The hotel is a bit out of the city but that is a good thing, it's more secluded and in a quieter area. (Kandy is very touristy and very busy.) The hotel is a bit of an older property but they do keep it up, and the bathrooms...

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Thank SunSeekerMA
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking your valuable time to complete the review on TripAdvisor, We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Kandy. Once again we thank you for your review and...

Sri Lanka
Reviewed 1 October 2015

I don't now if it's because I have stayed at a number of Cinnamon properties but except for the decor and the architecture of the hotel, which I found stood well with its name, the place was pretty average. But, no doubt, I had a good and relaxed stay there. Most of all, getting to have a bathtub in the...

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Helpful?
Thank spsara85
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for the sentiments expressed in your four star review about Cinnamon Citadel Kandy. It is always heartening to learn that our valued guests have had a memorable stay with us. We are happy that you enjoyed your meals at our main Restaurant. Your positive comments regarding sustainability is encouraging. We thank you for your patronage of...

Reviewed 30 September 2015 via mobile

A lovely place to stop over for a night. But very expensive and wouldn't recommend any longer than that!!! Needs a bigger pool and with the river next to your balcony expect a lot of mosquitos. The rooms were lovely though apart from the single beds. Not what a newly married couple are after

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Helpful?
Thank Lee K
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.

Israel
Reviewed 29 September 2015

one of the best I have the chance to be in while traveling in Sri Lanka , Clean rooms and nicely decorated , great view from balcony to the river + jungle . Nice swimming pool + very rich breakfast , the only down side is the location which is far from Kandy center , but other than that this...

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Thank Shadi B
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We are delighted with your four review following your recent stay at Cinnamon citadel Kandy. We are delighted you have enjoyed our facilities, and the warm and friendly service of our staff. This is what we at Cinnamon citadel Kandy strive for, complete guest satisfaction. Thank you for your patronage and we do hope we will see you...

Fareham, United Kingdom
Reviewed 29 September 2015 via mobile

The Cinnamon Citadel is located off a twisty back road, in a quiet area of Kandy’s suburbs. We only stayed here for one night in August, as part of our tour with Aitken Spence Travels (our guide was Nalim, who was superb, and I highly recommended AST). The hotel itself is very pleasant, with a nice atmosphere and décor –...

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1Thank Matthew W
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for staying at Cinnamon Citadel kandy and for your very descriptive and detailed review on Trip Advisor giving a brief introduction of each areas of the hotel and its services. We, at Cinnamon Hotels, always take constant effort to create a relaxing environment and offer efficient, warm and personalized service to our guests. My team and...

Istanbul, Turkey
Reviewed 27 September 2015

One of the best options in Kandy with an exceptional mountain/forest view, an open serene lobby bar overseeing the pool, and a very brilliant chef in Café C. We were utterly impressed with Chef Padmasiri’s performance in blending continental dishes with Indian and Sri Lankan spices, also the presentation was great. I would recommend to dine in Café C or...

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Helpful?
Thank gizemindia
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, I take this opportunity to say “Thank You” for an excellent review. We are pleased to hear that, we lived up to your anticipated expectations and you walked away with pleasurable memories of your holiday in Kandy. Whilst simply accepting your compliments, we would like to thank you for the constructive feedback about our associate Padmasiri. We will...

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: €85 - €215 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a river view”
 of 5 bubbles manisfeld, 13 Mar 2017 | Read review
“Avoid basement rooms if you have knee problems. All rooms face the river.”
 of 5 bubbles kalindid_12, 1 Mar 2017 | Read review
“We were down! on level 3 which seemed odd but the balcony overlooked the river and it was very quiet.”
 of 5 bubbles tageen1, 19 Feb 2017 | Read review
“all the rooms look out over the river but if on ground floor you can walk from you patio to the edge of the river”
 of 5 bubbles mikemiddler1, 18 Feb 2017 | Read review
“make sure the get the correct price and the correct bed.”
 of 5 bubbles kasunip2017, 17 Feb 2017 | Read review
5 of 5
Booking.com
US$100* /night
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TripAdvisorUS$100
Orbitz.comUS$101
Hotwire.comUS$101
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Prices are for 1 room, 2 adults
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