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Cinnamon Citadel Kandy

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#9 of 62 Hotels in Kandy
Certificate of Excellence
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Cinnamon Citadel Kandy
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2,161 Reviews from our TripAdvisor Community

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There are newer reviews for Cinnamon Citadel Kandy
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Showing 1,716: English reviews
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 11 October 2015 via mobile

We visited this hotel for a night on our honeymoon. It was comfortable with tasty food. The only hotel in Sri Lanka that acknowledged it was our honeymoon! The pool was lovely with a nice view from our room! The banana fritters were my favourite thing about this hotel!

Helpful?
1 Thank Foodismylife1
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

Lincoln, United Kingdom
Level Contributor
104 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 10 October 2015 via mobile

We stayed here whilst touring Sri Lanka so didn't see too much of it. When shown our room it smelt awful really fusty so I complained and they put a fragrance dehumidifier in for us which helps and also after our evening meal did offer to switch rooms but we didn't bother as was only stating one night so not... More 

Helpful?
Thank Ekkkk
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for residing at Cinnamon citadel and for your review on Trip Advisor admiring the hotel main bar & buffet meals. I have personally appraised your feedback and rest assured that it has my attention. I wish to sincerely apologize for the inconvenience caused to you by the smell in the room. Rest assured that your comments... More 

Trowbridge, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 October 2015 via mobile

I must admit I didn't expect the quality of hotels we stayed at on Sri Lanka but this was the best. Beautiful view of forest and river from our balcony. Well designed hotel with beautiful room and bathroom. Everything supplied, tea making facilities, mossy burner. Food was out of this world with such a choice, even if you don't like... More 

Helpful?
Thank Gallavanteuse
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay More 

Dhahran, Saudi Arabia
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 October 2015

Nice hotel. Tasty food. Excellent view on the river. I do not like that some of the floors are not reacheable using elevator. It's costy a little bit. It's rated a 5-star hotel in booking.com but definelty not. I give it 4.5 max.

Helpful?
1 Thank Salman_Khtr
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay More 

Canberra, Australia
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 October 2015

we only had a one night stay so waiting for almost two hours for our room to be ready wasn't a pleasant start to our stay However the hotel is beautiful with excellent facilities and a nice swimming pool food on the bar is quite basic but nice the room was well appointed, clean breakfast provided good choices

Helpful?
Thank 854rif
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for your review. Sorry to note that you did not find the check in process not up to the standard. We have taken your comments positively. Rest assured that your feedback is taken very seriously for immediate improvement. We hope that you will visit us again and please feel free to contact us for any assistance. More 

Australia
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 October 2015

Yes, I stole that title from another reviewer, but it is so apt. Whilst our rooms were a little tired (it had rained so hard the water had come through the door and the floor tiles were worn) this was not a problem. The dining area overlooks the pool which, in turn, overlooks the river with a peaceful jungle backdrop.... More 

Helpful?
Thank Esther A
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest I would like to thank you for the wonderful review posted on Trip Advisor following your recent stay at Cinnamon citadel Kandy. It was great privilege to serve you and most of all to know that we have been successful in giving you a memorable stay. Also thank you for the wonderful comments about the team and I... More 

Boston, Massachusetts
Level Contributor
143 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 2 October 2015

I recently spent 1 night at this hotel while traveling through Kandy. The hotel is a bit out of the city but that is a good thing, it's more secluded and in a quieter area. (Kandy is very touristy and very busy.) The hotel is a bit of an older property but they do keep it up, and the bathrooms... More 

Helpful?
Thank SunSeekerMA
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking your valuable time to complete the review on TripAdvisor, We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Kandy. Once again we thank you for your review and... More 

Sri Lanka
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 October 2015

I don't now if it's because I have stayed at a number of Cinnamon properties but except for the decor and the architecture of the hotel, which I found stood well with its name, the place was pretty average. But, no doubt, I had a good and relaxed stay there. Most of all, getting to have a bathtub in the... More 

Helpful?
Thank spsara85
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for the sentiments expressed in your four star review about Cinnamon Citadel Kandy. It is always heartening to learn that our valued guests have had a memorable stay with us. We are happy that you enjoyed your meals at our main Restaurant. Your positive comments regarding sustainability is encouraging. We thank you for your patronage of... More 

Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 September 2015 via mobile

A lovely place to stop over for a night. But very expensive and wouldn't recommend any longer than that!!! Needs a bigger pool and with the river next to your balcony expect a lot of mosquitos. The rooms were lovely though apart from the single beds. Not what a newly married couple are after

Helpful?
Thank Lee K
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

Israel
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 29 September 2015

one of the best I have the chance to be in while traveling in Sri Lanka , Clean rooms and nicely decorated , great view from balcony to the river + jungle . Nice swimming pool + very rich breakfast , the only down side is the location which is far from Kandy center , but other than that this... More 

Helpful?
Thank Shadi B
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We are delighted with your four review following your recent stay at Cinnamon citadel Kandy. We are delighted you have enjoyed our facilities, and the warm and friendly service of our staff. This is what we at Cinnamon citadel Kandy strive for, complete guest satisfaction. Thank you for your patronage and we do hope we will see you... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: €89 - €222 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Family Hotel in Kandy
#4 Romantic Hotel in Kandy
#5 Luxury Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riverside has a good view. Plenty of opportunities to see humming birds and bats.”
 of 5 bubbles DeezineWiltshire, 18 Nov 2016 | Read review
“Room number 286 has a noisy AC. But if you are taking 2 rooms, 285 and 286 can be handy, as they have interconnected door.”
 of 5 bubbles sohams87, 14 Nov 2016 | Read review
“Some rooms are quite close to the road although they all face out towards the river. We were aware of some road noise from about 07:00.”
 of 5 bubbles O7050TLrobertm, 31 Oct 2016 | Read review
“Choose river facing rooms”
 of 5 bubbles rebelinpree, 15 Oct 2016 | Read review
“Pay for a suite and ask for a room with a river view, you won't regret it!”
  • Beautiful view in my complimentary bathrobe and slippers!
 of 5 bubbles Kayleigh327, 13 Oct 2016 | Read review
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