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Cinnamon Citadel Kandy

2,568 reviews
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Traveller (1797)
Room & Suite (446)
Pool & Beach (311)
Overview
  • Excellent40%
  • Very good45%
  • Average11%
  • Poor3%
  • Terrible1%
Travellers talk about
“the river”(614 reviews)
“cold room”(21 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (2,568)Write a Review
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All reviewsthe rivera la carte restaurantcold roomsri lankalovely hotelmain restaurantsuperior roomswimming poolour honeymoonbuffet stylehalf boardstayed longerdinner buffethotel is situatedlovely poolpublic areastwo nights
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411 - 415 of 2,047 reviews
Reviewed 27 August 2016

Our first impression of this property in Kandy wasn't that impressive - for two reasons - one it is located way inside from the main city & for a first time visitor, you tend to be believe the taxi driver is taking you somewhere deep...More

Thank nitinkalra
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 28 August 2016

Dear Guest, We highly appreciate your very detail review of the Cinnamon Citadel Kandy which is very useful for the other travelers. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our...More

Reviewed 24 August 2016

We stayed here for 2 nights during the festival. Beautiful gardens and situated right on the river and has a large pool with heaps of chilling area. The food is great, both buffet and room service. The rooms are pleasant and comfortable. About a 3km...More

Thank Peter F
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 25 August 2016

Dear Guest, Thank you for taking the time share your comments on Tripadvisor . It was nothing but a pleasure to have you with us. We are happy to have left a lasting impression of our hotel in your memory. We are so pleased that...More

Reviewed 24 August 2016

The rooms are clean, spacious and with great view over the river !!! The personel is really helpful. The breakfast is tasteful and of great variety. The pool is amazing, especially early in the morning.More

Thank Elena T
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 25 August 2016

Dear Guest, We appreciate you taking the time to share your experience with us and we are delighted to know your stay was a great one that highlights the fact that you enjoyed all our facilities and services . We thank you again for staying...More

Reviewed 23 August 2016

It was a great place to stay. The reception were very helpful. Having breakfast on the balcony was especially enjoyable. The dining was very good with lots of different meals to choose from. The view of the river as something different to what we had...More

Thank Maeve M
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 24 August 2016

Dear Guest, Thank you for taking the time to share your feedback with us on Tripadvisor. Indeed, we do have a unique location wherein tranquility and relaxation is at our guest’s doorstep. We are happy to note that we were able to make your holiday...More

Reviewed 22 August 2016 via mobile

We stayed a few night with the family. Lovely lay out and bar area as well as pool. Rooms ok and and do the job. Our problem was service. No attentiveness. No responsiveness. No real customer focus Having stayed at the Heritance and jungle beach...More

Thank Harrison T
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 23 August 2016

Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will...More

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Traveller (1797)
Room & Suite (446)
Pool & Beach (311)
Dining (201)
Hotel & Grounds (988)
Bathroom (47)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$128 - US$434 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$128 - US$434 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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