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30/7/2017 31/7/2017
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    Cinnamon Citadel Kandy

    124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka
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    Best prices for your stay
    30/7/2017 31/7/2017
    Savings alert: 29% below average rate
    US$145
    US$140
    US$145
    US$140
    US$145
    US$140
    Traveller (1637)
    Room & Suite (410)
    Pool & Beach (280)
    OZO Kandy Sri Lanka
    1,033 reviews
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    Overview
    • Excellent40%
    • Very good46%
    • Average11%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “the river” (600 reviews)
    “cold room” (21 reviews)
    “sri lanka” (229 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Concierge
    Business Centre
    Dry Cleaning
    Private Balcony
    5.0 Star Hotel
    All hotel details
    OZO Kandy Sri Lanka
    1,033 reviews
    #7 of 53 hotels in Kandy
     
    Earl's Regent Hotel
    753 reviews
    #9 of 53 hotels in Kandy
     
    Elephant Stables
    512 reviews
    #1 of 53 hotels in Kandy
     
    Mahaweli Reach Hotel
    995 reviews
    #10 of 53 hotels in Kandy
     
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    Rooms
    30 Jul31 Jul
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,409)
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    There are newer reviews for Cinnamon Citadel Kandy
    See the most recent reviews

    21 - 25 of 1,919 reviews

    Reviewed 3 weeks ago via mobile

    There is no doubt that this is a very nice hotel offering all the comfort. We stayed here during low season paying around $65 including breakfast, however full price in high season is around $150-170 which we find quite high for the hotel and the...More

    Thank Friti88
    Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 3 weeks ago

    Dear Guest , Thank you for taking the time to share your comments on TripAdvisor. We are glad to know that you enjoyed your overall stay.It was indeed a pleasure to have you with us. We have taken note of your concern and it would...More

    Reviewed 4 weeks ago

    I got a chance reserve two Superior rooms on half board basis each under 80 USD with their off season offer. Well, Its is a 5 star hotel, and felt that crew is really committed to maintain that standard. Reception, staff is really helpful and...More

    Thank Nimesh S
    Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 3 weeks ago

    Dear Guest , I am pleased read that you had such a wonderful time with us. We certainly try to make sure our guests have the time of their life and I’m happy to learn we succeeded. Thank you for your kind words and I...More

    Reviewed 4 weeks ago via mobile

    I stayed at the Citadel hotel during a short break in Sri Lanka and it was an absolute gem! The staff were very friendly and the service was excellent. Rooms were modern and clean and the cinnamon infusion made the air within the property very...More

    Thank Sanka1
    Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 3 weeks ago

    Dear Guest, Thank you for taking the time to post your review on TripAdvisor. I am pleased to read that you had an excellent stay with us and that the service of my team met all your expectations. The team and I do hope to...More

    Reviewed 4 weeks ago

    We arrived at 1.30am for check in and had mentioned that on my booking form as well. However, the security took more than 10 minutes to let us in. Thereafter we waited another 10 minutes at the reception waiting for staff to turn up. Thereafter...More

    Thank Shardha
    Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 4 weeks ago

    Dear Guest, Thank you for taking the time to share your feedback on Tripadvisor. We thank you for your detailed feedback. We are also happy to note that your overall stay was to your satisfaction and that you enjoyed the culinary experience. We do regret...More

    Reviewed 4 weeks ago

    We stayed in Cinnamon Citadel for 2 nights. Really loved the view - swimming pool and beyond, looking at the river. The nights were also very clear, and could do some star gazing. The buffets both breakfast and dinner were very good. We are pure...More

    Thank sunilmogra
    Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 4 weeks ago

    Dear Guest, Thank you for choosing Cinnamon Citadel Kandy once again and we are glad to know that we were able to make it a memorable one. We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you...More

    OZO Kandy Sri Lanka
    1,033 reviews
    #7 of 53 hotels in Kandy
     
    Earl's Regent Hotel
    753 reviews
    #9 of 53 hotels in Kandy
     
    Elephant Stables
    512 reviews
    #1 of 53 hotels in Kandy
     
    Mahaweli Reach Hotel
    995 reviews
    #10 of 53 hotels in Kandy
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room Service
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$100 - US$303 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in Kandy
    • #3 Romantic Hotel in Kandy
    • #3 Luxury Hotel in Kandy
    • #3 Family Hotel in Kandy
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 119
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Agoda, Ctrip TA, Travelocity, Hotels.com, Hotwire, Cheap Tickets and HotelQuickly so you can book your Cinnamon Citadel Kandy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Sri Lanka >
    • Central Province >
    • Kandy District >
    • Kandy
    • Also Known As
    • Chaaya Citadel Kandy Hotel Kandy ,
    • Chaaya Citadel Hotel Kandy ,
    • Kandy Chaaya Citadel Hotel
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    Traveller (1637)
    Room & Suite (410)
    Pool & Beach (280)
    Dining (190)
    Hotel & Grounds (912)
    Bathroom (41)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Asad T
    6 June 2017|
    Answer Show all 2 answers
    Response from Shanaka R | Reviewed this property |
    Hi Asad., Glad to hear from you. Yes fresh juice and tea, coffee include for the breakfast buffet. And there is a no any beverage include for your package. You have to pay extra for your extra consumption. I'm so sorry i... More
    1
    Vote
    dazed_dizzy
    14 March 2017|
    Answer Show all 4 answers
    Response from MandMStAlbans | Reviewed this property |
    As stated, it's really a taxi or tuk tuks. Four of us managed to taxi into Kandy for 600 lkr but getting back cost us 1000 lkr for two tuks as it was during school finish time and traffic was heavy.
    1
    Vote
    Room Tips
    "room with balcony"
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    "Rooms facing the river/pool"
    Read review
    "Request for a room close to the river. They have got a little garden out there."
    Read review
    "Rooms in lowest floor gives you direct access to garden. or; rooms from top most floor, which will give you..."
    Read review
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