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Cinnamon Citadel Kandy

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Traveller (1957)
Room & Suite (523)
Pool & Beach (337)
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Overview
  • Excellent40%
  • Very good43%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(684 reviews)
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AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (2,801)
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2,238 results
Traveller rating
924
923
273
69
49
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LanguageEnglish
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924
923
273
69
49
Show reviews that mention
All reviewsthe rivera la carte restaurantsri lankalovely hotelmain restaurantsuperior roomswimming poolfruit batsbuffet styleour honeymoonhalf boarddinner buffetlovely poolpublic areashotel is situatedstayed longertwo nights
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1 - 5 of 2,238 reviews
Reviewed today

Pro: Spacious Rooms Beautiful Location Restaurant with a view Great Dinner Spread Friendly Staff. Cons: None too significant But in one incident the reception and Bell Desk staff did not ask a guest to not smoke and spit near the reception where few families with...More

Thank Vinay V
Reviewed 2 days ago via mobile

We visited Kandy in June first week. Although the hotel is located slightly away from the city center and felt like a long drive the first time we went there, the feeling of being tired vanished once we reached there. The hotel design is planned...More

Thank vnayer2017
Reviewed 2 days ago

The hotel situated on the banks of river Mahaweli offers excellent view. This is my second stay in this hotel because of the river view. Rooms are clean and comfortable. As always food is great at Cinnamon with gamut of choices. My special thanks to...More

Thank Venkatu P
Reviewed 4 days ago via mobile

We spent one night here with the half board package (breakfast and dinner included) and we enjoyed our stay. This property is well managed and it is clean. There were no issues with the rooms or the restaurants. Service was prompt and staff are polite....More

Thank Jon H
Reviewed 4 days ago via mobile

We were a part of a group from Chennai touring Sri Lanka and the first leg of our tour was Kandy. We had the good fortune of staying in this wonderful hotel Cinnamon Citadel. It is situated in a fantastic location, right on the banks...More

Thank ChennaiExplorer
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 4 days ago

Dear Guest, We would like to thank you for writing an encouraging review regarding your recent stay at Cinnamon Citadel, Kandy. We are glad that you had an enjoyable experience at Cinnamon Citadel and indulged in the facilities on offer in totality. We appreciate the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$68 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$68 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1957)
Room & Suite (523)
Pool & Beach (337)
Dining (199)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
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FarnboroughHants
21 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
1
Vote
FarnboroughHants
21 January 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
19 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
Room Tips
"River view room"
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"Go for a suite"
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"Any room at top floors which facing the river would be good."
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"River View"
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