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    Cinnamon Citadel Kandy

    124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka
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    1/1/2018 2/1/2018
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    Traveller (1797)
    Room & Suite (446)
    Pool & Beach (311)
    Overview
    • Excellent40%
    • Very good45%
    • Average11%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “the river” (614 reviews)
    “cold room” (21 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Concierge
    Business Centre
    Dry Cleaning
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Rooms
    1 Jan2 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,568)
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    1 - 5 of 2,047 reviews

    Reviewed yesterday via mobile

    The welcome and check in time was good, but could have been faster. As per the room it was very good and spacious. The barmen I believe reduced my alcohol quantity and replaced it with ice. Some of the staff was more interested in watching...More

    Thank M H
    Reviewed 4 days ago

    The staff is very friendly and helpful. We had to change rooms because the air conditioner in our original room was not working. The staff was most apologetic and helpful in transferring us to a different room. The rooms are large and appointed with functional...More

    Thank Alan B
    Reviewed 4 days ago via mobile

    It's one of the best property I have visited during Sri Lanka tour.. You think of anything , it's there and it's amazing.. Food was with International buffet plus Indian food ... kids swimming pool is only 2 ft , kids literally enjoyed it.. and...More

    Thank Mohan P
    Reviewed 5 days ago

    The hotel is located right on the River front and the view from the room was excellent. Watched the fishermen in boats on the water harvesting lotus root and later saw a herd of water buffalo walk past the hotel. The host/manager was lovely and...More

    Thank jasminecat
    Reviewed 1 week ago

    Stayed for one night while backpacking around Sri Lanka. Told we had a room upgrade but found we were miles away from all main facilities. We struggled with bags with little help. After asking for another room we were downgraded only to find the only...More

    1  Thank Kimnco2
    Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 1 week ago

    Dear Guest, It is with regret that we learn of your comments and for the manner you may have been let to feel on this occasion. I have personally shared your review with the team for their attention and I would like to assure you...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$128 - US$434 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in Kandy
    • #2 Family Hotel in Kandy
    • #2 Luxury Hotel in Kandy
    • #3 Romantic Hotel in Kandy
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 119
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, Expedia, Orbitz, Travelocity, Hotwire, Booking.com, Hotels.com, Ctrip TA, Priceline, getaroom.com, TripOnline SA, HotelQuickly and Cancelon so you can book your Cinnamon Citadel Kandy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Sri Lanka >
    • Central Province >
    • Kandy District >
    • Kandy
    • Also Known As
    • Chaaya Citadel Kandy Hotel Kandy ,
    • Chaaya Citadel Hotel Kandy ,
    • Kandy Chaaya Citadel Hotel
    Add Photo Photos
    Traveller (1797)
    Room & Suite (446)
    Pool & Beach (311)
    Dining (201)
    Hotel & Grounds (988)
    Bathroom (47)
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    Ask a question
    Questions & Answers
    lindypopsUk
    15 September 2017|
    AnswerShow all 5 answers
    Response from PJH_QMan | Reviewed this property |
    You should have no problems with security. They are frequently in the rooms cleaning and turning down the beds, sometimes two or three times daily. But you can lock yourself in and tell the cleaners to bugger off if they... More
    0
    Votes
    Asad T
    6 June 2017|
    AnswerShow all 3 answers
    Response from Shanaka R | Reviewed this property |
    Hi Asad., Glad to hear from you. Yes fresh juice and tea, coffee include for the breakfast buffet. And there is a no any beverage include for your package. You have to pay extra for your extra consumption. I'm so sorry i... More
    1
    Vote
    Room Tips
    "Try to get a room overlooking the water."
    Read review
    "Dont go choose a different hotel. Views of lake marred with the rubbish floating on it"
    Read review
    "Most rooms are the same"
    Read review
    "Room service trolley was really annoying."
    Read review
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