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27/8/2017 28/8/2017
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    Cinnamon Citadel Kandy

    124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka
    Best prices for your stay
    27/8/2017 28/8/2017
    Traveller (1655)
    Room & Suite (415)
    Pool & Beach (286)
    • Excellent40%
    • Very good45%
    • Average11%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “the river” (604 reviews)
    “cold room” (21 reviews)
    “sri lanka” (231 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Room Service
    Poolside Bar
    Business Centre
    Dry Cleaning
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Cinnamon Citadel Kandy
    Deals (12)
    27 Aug28 Aug
    1 room, 2 adults, 0 children
    • Superior Room Non refundable
      View Deal
    View all 12 deals from US$206
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    Write a Review
    Reviews (2,442)
    Traveller rating
    Traveller type
    Time of year
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    1 - 5 of 1,942 reviews

    Reviewed yesterday

    The hotel is located a few kms outside Kandy along a river. The views onto the river and across to lush rain forest are amazing. A real pleasure to come back to the hotel and plunge into the lovely pool after a day's sightseeing in...More

    Thank NiniMalone
    Reviewed 2 days ago via mobile

    This is really a very fine modern hotel. My room was excellent in every way. Staff pleasant. Breakfast very good. I had dinner twice in the à la carte restaurant and it was very good. I prefer smaller more intimate hotels but one can hardly...More

    Thank Patrick C
    Response from Murfad S, Manager at Cinnamon Citadel KandyResponded yesterday

    Dear Guest, Thank you very much for your complimenting review on Tripadvisor following your stay with us. We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. We certainly look forward to welcoming you...More

    Reviewed 3 days ago

    Hotel location is wonderful. Located right next to Mahaweli river.Excellent food, Wonderful staff, and amazing service. My family had a wonderful time during. we even extended our stay that tells the quality of the hotel. The hotel was booked via Booking.com and there was some...More

    Thank Satchi J
    Response from Murfad S, Manager at Cinnamon Citadel KandyResponded yesterday

    Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, will also ensure to share your compliments with Eranda as...More

    Reviewed 3 days ago

    Nice place in front of the river and jungle. Service ok. Our room was horrible, humidity smell really strong and on the Walls. Some water on the ceiling. Dark room in front of the water recycle engin really noisy. Cinnamon is not a really Nice...More

    Thank géraldine c
    Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 2 days ago

    Dear Guest , Thank you for taking the time to share your feedback on Tripadvisor . We thank you for your detailed & candid feedback. We are happy to note that you liked the natural habitat surrounding the hotel and we do regret that there...More

    Reviewed 6 days ago

    Hotel location is wonderful. However, you could hear the traffic from our room all night,the hotel decor is tired and service slow even for Sri Lanka. Fine dining was passable at best. Visit the Botanical Gardens in the afternoon to see the bats.More

    Thank Robert S
    Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 5 days ago

    Dear Guest , Thank you for sharing your comments with regards to your recent stay with us . We wish to also thank you for your constructive feedback .We do regret that certain aspects of your recent stay with us was not up to your...More

    OZO Kandy Sri Lanka
    1,083 reviews
    #7 of 55 hotels in Kandy
    Earl's Regent Hotel
    773 reviews
    #10 of 55 hotels in Kandy
    Elephant Stables
    536 reviews
    #1 of 55 hotels in Kandy
    Mahaweli Reach Hotel
    1,013 reviews
    #9 of 55 hotels in Kandy
    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Price range
    • US$103 - US$277 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in Kandy
    • #2 Luxury Hotel in Kandy
    • #3 Family Hotel in Kandy
    • #3 Romantic Hotel in Kandy
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 119
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Travelocity, Ctrip TA, Booking.com, ACCOR, Orbitz, Hotels.com, Agoda, Priceline, Cancelon, TripOnline SA, Hotwire, Cheap Tickets and HotelQuickly so you can book your Cinnamon Citadel Kandy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Sri Lanka >
    • Central Province >
    • Kandy District >
    • Kandy
    • Also Known As
    • Chaaya Citadel Kandy Hotel Kandy ,
    • Chaaya Citadel Hotel Kandy ,
    • Kandy Chaaya Citadel Hotel
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    Traveller (1655)
    Room & Suite (415)
    Pool & Beach (286)
    Dining (190)
    Hotel & Grounds (919)
    Bathroom (41)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Asad T
    6 June 2017|
    AnswerShow all 2 answers
    Response from Shanaka R | Reviewed this property |
    Hi Asad., Glad to hear from you. Yes fresh juice and tea, coffee include for the breakfast buffet. And there is a no any beverage include for your package. You have to pay extra for your extra consumption. I'm so sorry i... More
    14 March 2017|
    AnswerShow all 4 answers
    Response from MandMStAlbans | Reviewed this property |
    As stated, it's really a taxi or tuk tuks. Four of us managed to taxi into Kandy for 600 lkr but getting back cost us 1000 lkr for two tuks as it was during school finish time and traffic was heavy.
    Room Tips
    "Rooms close from the pier are noisy"
    Read review
    "Ask for a room in the main building."
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    "Any of the rooms at a higher level"
    Read review
    "room with balcony"
    Read review
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