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Cinnamon Citadel Kandy

2,660 reviews
#10 of 58 Hotels in Kandy
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Traveller (1856)
Room & Suite (510)
Pool & Beach (325)
Overview
  • Excellent40%
  • Very good44%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(653 reviews)
“sri lanka”(252 reviews)
“lovely hotel”(89 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,660)Write a Review
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All reviewsthe riversri lankalovely hotelbuffet restaurantmain restaurantswimming poolsuperior roomour honeymoonhalf boardlovely poolstayed longerhotel is situatedpublic areastwo nightsbreakfast and dinnerwelcome drinkrestaurant staff
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1 - 5 of 2,128 reviews
Reviewed 2 days ago

I'm a bit ambivalent about this hotel. Its location, overlooking the Mahaweli River, is excellent and it's only a ~15 minute drive to the centre of Kandy; however, the hotel itself is something of a 'factory' operation, catering for large groups and lacking in character....More

Thank Ricky_Brent
Reviewed 5 days ago via mobile

We spent five nights here in the middle of our Sri Lanka holiday. We had taken advantage of a free evening meal option when we booked online however there seemed to be some confusion over this, both when we checked in and then when we...More

Thank steve7292
Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 4 days ago

Dear Guest, Thank you for taking the time to share your feedback on Tripadvisor . We thank you for your detailed & candid feedback, we do regret that there were certain aspects of your stay with us which did not have a positive impact on...More

Reviewed 6 days ago via mobile

We were unfortunately only here for one night - however the setting of the pool with the backdrop of the river and landscape is second to none - food was OK in room service and the breakfast was a very good spread with seating on...More

Thank Ian H
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 4 days ago

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort...More

Reviewed 1 week ago via mobile

I thought this was very much a transit hotel with most staying as they passed through. Many large groups were foing just that. Great pool. Dinner buffet was okay but nothing special. Breakfast similar but restaurant management weak, with many unrelated tables yet staff standing...More

Thank johnjC7811SA
Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 6 days ago

Dear Guest, Thank you for sharing your comments with regards to your recent stay with us. We wish to also thank you for your candid feedback .We do regret that certain aspects of your recent stay with us was not up to your expectation and...More

Reviewed 1 week ago

We travelled as a group of 8 family on a private tour around Sri Lanka and this was our second stop for one night whilst visiting the Temple of the Tooth. On arrival we were greeted by welcome drinks and a cool towel, the public...More

Thank Deborah A
Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 6 days ago

Dear Guest, Thank you for taking the time to post your comments on Tripadvisor . We are extremely pleased to know that you had an excellent and enjoyable stay with us. I would also like to thank you for your very kind words in relation...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$131 - US$955 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#4 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$131 - US$955 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#4 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1856)
Room & Suite (510)
Pool & Beach (325)
Dining (194)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
Ask a question
FarnboroughHants
21 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
0
Votes
FarnboroughHants
21 January 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
19 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
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Room Tips
"If possible, avoid the 'new' wing."
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"Pool is worth a go even if just for an hour, the views are lovely!"
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"Rooms with views of the river are very nice."
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"Try and get a room with a river view as you won't regret it."
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