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Cinnamon Citadel Kandy

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Traveller (1931)
Room & Suite (523)
Pool & Beach (334)
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Overview
  • Excellent40%
  • Very good44%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“the river”(675 reviews)
“sri lanka”(222 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (2,773)
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2,213 results
Traveller rating
914
913
270
69
47
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LanguageEnglish
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914
913
270
69
47
Show reviews that mention
All reviewsthe rivera la carte restaurantsri lankalovely hotelmain restaurantswimming poolsuperior roombuffet stylefruit batsour honeymoonhalf boardlovely pooldinner buffetpublic areasstayed longerhotel is situatedtwo nights
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1 - 5 of 2,213 reviews
Reviewed 3 days ago via mobile

I visited Citadel Kandy last week. My entire ‭visit to the place was amazing again.. I had Breakfast in their main restaurant. We got lots of variety of both international and local with very special traditional dishes. Service was excellent as usual. Very friendly staffs....More

Thank Sha_jayalal
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 3 days ago

Dear Guest, Thank you for taking the time to write a review of our hotel. We are pleased to hear that you enjoyed your most recent stay with us. It is always pleasing to hear that our guests were left highly satisfied with their overall...More

Reviewed 3 days ago via mobile

Though the agent sold As 5 star but it’s four star in all aspect. Pathetic front desk Associate ms Christina. Cinnamon should avoid staff like this who is spiking the entire culture. Christina should learn from Bagaya from coffee shop or Lakmi from front office...More

Thank sarvysweet
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 3 days ago

Dear Guest, Thank you for sharing your comments with regards to your recent stay with us. We wish to thank you for your constructive feedback and I can assure you that we do take feedback with the utmost importance as we value all our guest’s...More

Reviewed 4 days ago via mobile

The structure is absolutely stunning and also the stuff are extremely kind and helpful! Room was a good size and also clean as well organised ! Breakfast, dinner and nibbles was excellent too! Very nice place overallMore

Thank Tania F
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 3 days ago

Dear Guest , I am pleased read that you had such a wonderful time with us. We certainly try to make sure our guests have a great time with us, and I’m happy to learn we succeeded. Thank you for your kind words and recommendations...More

Reviewed 6 days ago

We enjoyed our visit to this hotel. We had asked for interconnecting rooms which couldn't be provided the first night however they moved us on the second night when available. The pool area was fantastic and the children loved to stop for a rest day...More

Thank QldKell
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 6 days ago

Dear Guest, We would like to thank you for writing an encouraging review regarding your recent stay at Cinnamon Citadel, Kandy. We are glad that you had an enjoyable experience at Cinnamon Citadel and indulged in the facilities on offer in totality. We appreciate the...More

Reviewed 6 days ago

Did not start well when we had to wait 30 minutes to be checked in. It was only after our driver got bored and went over to see why the hold up did anyone come over to explain the delay. Speaks volumes when in between...More

Thank whatd0ikn0w
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 6 days ago

Dear Guest, Thank you for taking the time to share your feedback on Tripadvisor. We are happy to know that you enjoyed the boat ride along the Mahaweli River. We also do regret that there were certain aspects of your stay with us which did...More

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Most Booked Properties in Kandy, Sri Lanka
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$75 - US$283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$75 - US$283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1931)
Room & Suite (523)
Pool & Beach (334)
Dining (198)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
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FarnboroughHants
21 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
1
Vote
FarnboroughHants
21 January 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
19 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
Room Tips
"Upper Levels are very nice, and unless you like walking, stay close to the main reception areas"
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"deluxe river rooms for views, size and brilliant bathroom"
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"I think, Ground Floor rooms better than upper floor"
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"no lift service for ground floor rooms."
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