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Cinnamon Citadel Kandy

2,622 reviews
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Traveller (1829)
Room & Suite (452)
Pool & Beach (318)
Overview
  • Excellent40%
  • Very good44%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(637 reviews)
“cold room”(21 reviews)
“sri lanka”(247 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Rooms
5 Feb6 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,622)Write a Review
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Show reviews that mention
All reviewsthe rivercold roomsri lankabuffet restaurantlovely hotelmain restaurantswimming poolsuperior roomour honeymoonhalf boardstayed longerlovely poolhotel is situatedtwo nightspublic areaswelcome drinkbreakfast and dinner
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1 - 5 of 2,093 reviews
Reviewed yesterday

Nicely located hotel beside the Mahaweli river. Well appointed rooms. beautiful surrounding views. Enjoyed 31st night with family. Great "Gala dinner" with nice fireworks. Huge verities of breakfast items. Preferable for thoes who loves come and quite place. A little bit far away from Kandy...More

Thank Saifur T
Reviewed 2 days ago

We stayed at this hotel for 11 nights over the christmas period,i was a little worried before we booked that it was a little out of the way and we we would not get around to easily but the hotel organised several trips for us...More

Thank D8136LNpaul
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 2 days ago

Dear Guest, Thank you for taking the time to highlight your experience at our hotel and moreover for choosing to stay with us. It is a great delight to learn that you had an enjoyable experience whilst staying with us. It's nice to note that...More

Reviewed 3 days ago via mobile

There is no doubt that the outlook from the pool area is simply breathtaking and the facilities are good. We only had breakfast in the restaurant and this was one of the best we had during our time in Sri Lanka. The staff were attentive...More

Thank HairyGiant
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 2 days ago

Dear Guest, Thank you for sharing your comments with regards to your recent stay with us. We wish to also thank you for your candid feedback .We do regret that certain aspects of your recent stay with us was not up to your expectation and...More

Reviewed 4 days ago via mobile

Went there for 2 nights , staff was courteous , prompt . Location is great , was half board , dinner buffet was large with lots of vegetarian options . Breakfast spread also good . One may opt for Riverside view rooms if u are...More

Thank Swati B
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 2 days ago

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort...More

Reviewed 4 days ago

We thoroughly enjoyed our stay at this hotel. It is located in a peaceful spot with lovely sceneries. The room was of decent size and had facilities to make the stay comfortable. We stayed in the superior room which was old/colonial style. In anycase the...More

Thank ivanaB7443KP
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 3 days ago

Dear Guest, Thank you for your feedback in Tripadvisor . We are pleased to know that you had an enjoyable holiday with us. Our aim is to provide our guests with memorable experiences and I am delighted to learn that my team was able to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$141 - US$375 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#4 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$141 - US$375 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#4 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1829)
Room & Suite (452)
Pool & Beach (318)
Dining (201)
Hotel & Grounds (1007)
Bathroom (47)
Questions & Answers
Ask a question
Tabinda S
19 January 2018|
AnswerShow all 2 answers
Response from ivanaB7443KP | Reviewed this property |
We did not particularly see any nearby but saying that we had not walked around nearby areas on foot, The hotel is in a lovely nature type setting. We had breakfast and dinner at the hotel which was fantastic. We used... More
0
Votes
FarnboroughHants
13 January 2018|
Answer
Response from Swati B | Reviewed this property |
yes , they provide tabs
1
Vote
FarnboroughHants
13 January 2018|
AnswerShow all 2 answers
Response from Golfnut5472 | Reviewed this property |
Not that I am aware of, however, the supermarkets sell the liquid and the tabs cheaply. The hotel does use some sprays for mosquitoes if you request. We were in summer in Kandy and had NO problems with mosquitoes. You can... More
0
Votes
Room Tips
"As we were stayed in room no. 309 with river and garden view. This line of rooms are preferable i,e. 308, 309..."
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"superior room with a river view"
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"If you have walking issues to check if there’s elevator access. We loved our garden room but there were a..."
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"Try to get a river-view room."
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