Cinnamon Citadel Kandy
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Cinnamon Citadel Kandy

Srimath Kuda Ratwatte Mawatha, Kandy 20000 Sri Lanka
Small attentions that make you happy
Traveller (3351)
Panorama at the Cinnamon Citadel Kandy
360
Panoramas (16)
Bedroom
Room & Suite (783)
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About

4.5
#13 of 120 hotels in Kandy
4.3 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness / spa changing rooms
Bar / lounge
Entertainment staff
Evening entertainment
Airport transportation
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Interconnected rooms available
Private balcony
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
VIP room facilities
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
River View
Family
Languages Spoken
English, Sinhala
4,241Reviews33Q+A100Room tips

Reviews
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Detailed Reviews
Charitha K wrote a review Aug 2020
Vancouver, Canada241 contributions13 helpful votes
+1
4.0 of 5 bubbles
It was the first Cinnamon experience after Corona lock down with my family. Well, the staff is exceptionally trained for health guidelines and all buffets were mixed with local and international varieties. From check-in to check-out, we could see strict guidelines were followed by sanitizing rooms and surfaces. Further, you can find sanitizers throughout the hotel from your room to common places.
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Date of stay: August 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: rooms in upper floors
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 30 Aug 2020
Dear Charithak, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that you enjoyed your stay with us. We are glad to hear that the experience at the Cinnamon Citadel Kandy met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team. we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.
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Melvin wrote a review Jul 2020
1 contribution
5.0 of 5 bubbles
Writing this review on the request of the lovely Ms Radee. We just dropped in to Cinnamon Citadel for a brief stay in Kandy which turned out to be a please surprise and a wonderful experience.

Cinnamon hotels seem to be going in the right direction in terms of the hotel industry’s operations post Covid 19. The measures taken were (I must mention as I have been traveling around these days) well ahead of several luxury hotels. The precautionary steps taken were on point and impressive. The extra effort made to keep the hotel sanitary for travellers can be experienced first hand whilst other luxury hotels just check the guests’ temperature at the point of entrance which is all. Attention to the finer details was seen in the manner they kept the cups, toiletries and other amenities sanitized and inside plastic bags. The extra effort taken should be commended.

The experience was really good. The previously mentioned sanitary steps taken by the hotel gave me and my partner a feeling of assurance in terms of Covid 19, which made it easier to focus on enjoying our stay. The staff were kind and courteous. The TV wasn’t working but as soon as I requested, a kind maintenance staff member attended and fixed it. Impressive response as it was quite late in the night. The food is good. Nothing to complain everything tasted just fine. I must mention cinnamon also has taken several steps in the restaurant area to keep it sanitary and safe.

Although there is one small thing that I must mention. The staff were extremely friendly and helpful. Except for this one single person, I believe he’s the head chef (a large man ) who keeps walking around the restaurant with a pompous attitude. He gave us the feeling that we were eating food from his alms giving for free. Quite a contrast compared to the charming attitude of the rest of the staff. My advice is if one doesn’t know how to talk to or be around a paying customer, please don’t hang around and ruin the “experience” which I can see the rest of the hotel is working hard to achieve.

In conclusion, Cinnamon is doing everything right and I’m sure the extra effort taken will be well received by foreign visitors as soon as they start traveling. Overall it was a great experience, in fact it was far better than some more expensive and “luxurious” hotels I’ve been to. The experience was definitely worth it. I would definitely recommend this place to a friend.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 20 Jul 2020
Dear Melvin, Thank you so much for choosing to stay with us here at the Cinnamon Citadel Kandy. We are delighted that you have given us a five-star rating and we will share this with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Your concerns have been personally addressed by the Management and we would assure this is not the usual way of Cinnamon, and we implore you to have this incident in isolation as we are known to practice humbleness towards our guests as we treasure them all equally. Once again, we would like to thank you for your constructive feedback. we certainly hope to have the privilege of welcoming you back at our Resort to yet another memorable stay. Team Cinnamon Citadel.
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sanjeevbhatia23 wrote a review Jan 2020
8 contributions6 helpful votes
5.0 of 5 bubbles
We stayed in this scenic property during first week of Jan 2020. Though it is located a little away from Kandy Central City area but it can be discounted for the peaceful and scenic view it has. We had tuk-tuk easily available there. We were traveling in a group of 15pax, stayed in the ground floor rooms which open towards lawn area, it was well thought selection by the hotel staff as it provided good space for kids to play, we also had one TT table right next to our rooms for kids to play. Five stars for the room and cleanliness, however only shortcoming was drinking water / essentials supply, all four rooms were triple occupied but drinking water supplied was not enough for one. We requested for steel jug of water(to reduce plastic footprint) however apparently it was against there policy, they were happy to supply more plastic bottles.
Restaurant had good spread of dishes, well prepared and tasty. One of the restaurant staff Mr. Nabeel was very courteous, he took a good care of us and kids whenever we had food in the restaurant.
A special mention for Mr. Patrick from front office, he was very helpful to guide us on local information and organized many things for us, a big shout out to him.
Overall we had a wonderful stay at Cinnamon Citadel.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SYLVESTER_1965, Front Office Manager at Cinnamon Citadel Kandy
Responded 6 Jan 2020
Dear Mr. Sanjeevbhatla, Thank you for sharing your comments following your stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We have taken note of your concerns about the plastic water bottles and they will be looked into. Once again thank you for choosing Cinnamon Citadel for your holiday. We look forward to having you for another memorable stay. Siraj Khan Front Office Manager
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Udeshika S wrote a review Aug 2020
1 contribution
5.0 of 5 bubbles
The rooms are very tastefully furnished, there even was a fireplace and the bathroom was big with a huge and powerful shower and fluffy towels, hair dryer was provided everything was clean. Then dinner buffet was out of this world. Thank you respected Ladies and Gentlemen for creating a memorable vacation which we will reminise and we wish you All The Best!
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Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 30 Aug 2020
Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that you enjoyed your stay with us. We are glad to hear that the experience at the Cinnamon Citadel Kandy met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team. we certainly hope to welcome you back at our resort to yet another memorable stay Team Cinnamon Citadel.
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Desa wrote a review Jan 2021
1 contribution
4.0 of 5 bubbles
Had a great stay at the Citadel and regretted it had to be only a day.

Ultra clean room, they have taken lot of precautions , sealed fresh towels, toiletries, tea and coffee in zip locked bags, hand sanitizer in the room and plenty more in common areas.
Sanitized surfaces, pens etc., One feels safer.

Superb food and in a very clean restaurant , a buffet for all three meals ( we expected a la carte/set menu given the low occupancy)served by a very friendly chef and a staff.

Very pleasant stay indeed and would do it again asap.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FOM Citadel, Owner at Cinnamon Citadel Kandy
Responded 14 Jan 2021
Dear Imald, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us. And we are truly glad to realize that you had thoroughly experienced our hospitality and charmed by us by our ambience. We take pride in delivering quality guest service consistently & constantly. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.
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Hemant K wrote a review Jan 2020
Dehiwala-Mount Lavinia, Sri Lanka21 contributions6 helpful votes
+1
5.0 of 5 bubbles
Our stay was very comfortable at CCK. Ambiance of Panorama was excellent and staff was very cordial and humble. Being vegetarians, ample eatables were available for us to enjoy. Dear Thilak, Dhanushi and Keerthi were very caring and helped us every required moments. House keeping was excellent. Lush green lawn around the pool and very well maintained water streams are the source of attraction and to relax. I wish to stay again with CCK in next visit. Best wishes CCK!!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SYLVESTER_1965, Front Office Manager at Cinnamon Citadel Kandy
Responded 28 Jan 2020
Dear Guest, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us. And we are truly glad to realize that you had thoroughly experienced our hospitality and charmed by our by our ambiance. We take pride in delivering quality guest service consistently & constantly. Once again, we would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property. Siraj Khan Front Office Manager Cinnamon Citadel Kandy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gayathri Ranasinghe wrote a review Sept 2020
1 contribution
5.0 of 5 bubbles
When i enter the hotel they warmly welcome us,checking our temperature,and sanitize our hands.

In this corona situation they are trying there best and feel very comfortable to us. specially when we enter the dining they always check our temperature and sanitize us.
The all staff are kindly helping and doing there best to fell like this is like a family. i want to specially mention some people are deserve some respect and love.

chef dushmantha,he is like sun to this hotel. he gives very shine to this hotel,because he personally go table to table asking gust satisfaction,he talking like he knows ever gust and smile with every one.i think he has good talent friend with ever one.

And Chef yapa he trying to give us good food.when we told him we travel with bus and they gave us little snack parcel. he give us specially tea snack. he treat like we are at home.

And host bhagya ,she warmly welcome us always when we enter the dining room and quickly work to reserve table to us. thank to her we don't need to stand even a one minute.

And the waiter fashan,he doing best to dealing with guest .quick working.

The rooms are very clean. I hope to go this hotel when i m going kandy. and i told all my friends and relatives this is the best one in the kandy.

Thank u citadel <3
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 4 Sept 2020
Dear Gyathri, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. Your generous appreciation of all aspects of the hotel is very encouraging. We have personally shared your feedback about the excellent service you received with the entire team. At the Cinnamon Citadel, we believe that people are our biggest assets and appreciation such as yours strengthens our belief. Once again, we would like to thank you for your constructive feedback. we certainly hope to have the privilege of welcoming you back at our Resort to yet another memorable stay. Team Cinnamon Citadel.
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Udaya A wrote a review Jul 2020
Kandy, Sri Lanka2 contributions2 helpful votes
5.0 of 5 bubbles
Our two-day stay at the Cinnamon Citadel Kandy indeed was an awesome experience. Especially after a long lockdown and the situation that prevailed it is remarkable that the hotel has maintained its standards without compromise what so ever. Excellent hygienic and cleanliness practices were maintained at all levels giving us guests (from all age groups including small children) immense confidence. Yet more than anything else the few words is to record our appreciation to the most amazing services extended by the staff whose earnestness to ensure satisfaction was totally genuine and was not only a display of professionalism. From the Front office, housekeeping to restaurants the sincerity remained quite natural. The food selection was excellent and the attention to detail and competence displayed by Mohan the Food & Beverage Manager is remarkable. Among a very courteous restaurant staff Thilak and the young girl in specs (sorry for not remembering your name) who always welcomed us with a genuine smile stood out no doubt. A great experience indeed. Keep it up Cinnamon Citadel Kandy
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 30 Jul 2020
Dear Udaya Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. Your generous appreciation of all aspects of the hotel is very encouraging. We have personally shared your feedback about the excellent service you received with the entire team, especially Mohan, Thilak and they are thrilled to receive it. At the Cinnamon Citadel, we believe that people are our biggest assets and appreciation such as yours strengthens our belief. Once again, we would like to thank you for your constructive feedback. we certainly hope to have the privilege of welcoming you back at our Resort to yet another memorable stay. Team Cinnamon Citadel.
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Report response as inappropriate
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Shahid R wrote a review Jul 2020
Colombo, Sri Lanka1 contribution
5.0 of 5 bubbles
Excellent rooms with all essential facilities. Everything from the tables to the water bottles were sanitised regularly as of what I saw.
Fashan, a waiter, was really helpful and made our stay quite the hospitable one. The food was incredible too. The location by the mahaweli river was great. Endless photos could be taken
Overall, it was a great 2 nights and would definitely come back
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 19 Jul 2020
Dear Guest, Thank you for choosing to stay at The Cinnamon Citadel Kandy and for taking time to share your review on Trip Advisor. Your generous appreciation of all aspects of the hotel is very encouraging. We have personally shared your feedback about the excellent service you received with Fashan and he is thrilled to receive it. At the Cinnamon Citadel, we believe that people are our biggest assets and appreciation such as yours strengthens our belief. We look forward to your next visit to our property. Team Cinnamon Citadel.
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Report response as inappropriate
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Darious S wrote a review Oct 2020
4 contributions
5.0 of 5 bubbles
Really impressed.Yes the property is bit older than the other cinnamon hotels but well maintained and the hospitality of the staff is beyond great.We got the rooms with the gardens ,they were such a blessing for us folks who are used to the concrete jungle life style.

Was really impressed when one of the staff who served us dinner on the 3rd of October proactively noticed we were in need of few dessert spoons and handed it over even before we requested and even brought us our finger bowls automatically by the time we were done.Was really touched at this proactive hospitality.He was too busy to notice his name but that was some really great service.

The hotel was really busy we were lucky we got parking as we got in and despite being so crowded there were no lapses in service.

Will definitely recommend to all my friends and thanks to Joshua Galwin the person corresponded through email who made was very prompt and made things easier for us in terms of booking.

Just few things to watch out for: The room we stayed 262 used to have a constant sound of water flowing,Probably the sewage water or something that kept making a noises through out.We dint have any issues but if you are a light sleeper watch out for it also since the hotels is a bit older the electric sockets get a bit wonky so please watch out.Also since this was the first time I drove to Kandy found it a bit tricky to get to the place as the roads leading to the hotels are bit small and windy just be more caution if you are driving on your own but the driving experience is totally worth it.
These are just small issues considering the amazing experience we had here.

Hoping to definitely drop by again sometime soon !
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Date of stay: October 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Get the rooms with the garden on the left side, has a better view !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 7 Oct 2020
Dear Darious, Thank you for your review and for choosing to stay with us at The Cinnamon Citadel and for highlighting the pleasant experience you had with us through such a wonderful review on the Trip Advisor. We are truly humbled by the delightful feedback you have offered for the hotel, the team and their service. Your generous compliments have been conveyed to the team and they are extremely happy to have been of service to you and for being given the opportunity to create everlasting memories. We assure you that all your points of observation and concern have been personally addressed by the Management with the related leadership teams for the improvement Once again, we would like to thank you for your constructive feedback. we certainly hope to have the privilege of welcoming you back at our Resort to yet another memorable stay. Team Cinnamon Citadel.
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Steve G asked a question Aug 2023
7 contributions1 helpful vote
Hi are you likely to see snakes around the hotel grounds here ? Thanks
Answer from Robert W
5 contributions
I didn’t see any snakes. We had a fabulous river wildlife cruise, no snakes seen then either
Nomad65692991772 asked a question May 2023
New Delhi, India
Hi does the hotel have kids play area+
Answer from Colin H
Leicester, United Kingdom507 contributions121 helpful votes
Hello, It ceratinly has a kiddies pool - but not swings and slides etc. Hope this helps. Colin
Answer from Razey
Nottingham, United Kingdom86 contributions27 helpful votes
The buffet offers a limited selection, but the friendly staff is more than happy to accommodate your requests.
Answer from kanchana
27 contributions
can but it s very small shallow pool
Nigel W asked a question Sept 2020
1 contribution1 helpful vote
Do you do tour trips from the hotel
Hitesh S wrote a tip 6 May
Mumbai, India384 contributions90 helpful votes
5.0 of 5 bubbles
"take eithr ground floor with gradeen aceess rooms or top flooe roosm for better view."
Read full review
saheeraw wrote a tip 1 May
2 contributions
5.0 of 5 bubbles
"Quit calm place for relaxing "
Read full review
Roshan G wrote a tip Apr 2024
12 contributions
4.0 of 5 bubbles
"A pool table & and more fans in the Restaurant would have been useful"
Read full review
Gaurav Sethia wrote a tip Mar 2024
Ludhiana, India8 contributions1 helpful vote
2.0 of 5 bubbles
"Please avoid this hotel if you are a vegetarian (especially if you are from India). Else make your own food arrangements and come. Don't book meals here."
Read full review
Exploration299246 wrote a tip Mar 2024
9 contributions11 helpful votes
1.0 of 5 bubbles
"Customer service very poor "
Read full review
Not the right property for you?
There are more places to choose from in the Kandy area.
PRICE RANGE
€79 - €135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chaaya citadel kandy hotel kandy, chaaya citadel hotel kandy, kandy chaaya citadel hotel
FORMERLY KNOWN AS
Chaaya Citadel Kandy
LOCATION
Sri LankaCentral ProvinceKandy DistrictKandy
NUMBER OF ROOMS
119
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CINNAMON CITADEL KANDY - UPDATED 2024 Hotel Reviews & Price Comparison (Sri Lanka) - Tripadvisor

Frequently Asked Questions about Cinnamon Citadel Kandy
Which popular attractions are close to Cinnamon Citadel Kandy?
Nearby attractions include Temple of the Sacred Tooth Relic (2.4 km), Jayamali Batiks Studio (2.0 km), and Kandy War Cemetery (3.2 km).
What are some of the property amenities at Cinnamon Citadel Kandy?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Cinnamon Citadel Kandy?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cinnamon Citadel Kandy?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Cinnamon Citadel Kandy?
Yes, free parking is available to guests.
What are some restaurants close to Cinnamon Citadel Kandy?
Conveniently located restaurants include Cafe Banana Chill, Cool Corner Fried Ice Cream Parlor, and Vito Wood Fired Pizza.
Are there opportunities to exercise at Cinnamon Citadel Kandy?
Yes, guests have access to a pool and locker rooms available in the fitness centre during their stay.
Does Cinnamon Citadel Kandy have airport transportation?
Yes, Cinnamon Citadel Kandy offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cinnamon Citadel Kandy?
Yes, dry cleaning and laundry service are offered to guests.
Does Cinnamon Citadel Kandy offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cinnamon Citadel Kandy?
The staff speaks multiple languages, including English and Sinhala.
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