I was in the hotel with my partner for 4 nights, and here is our experience. 1) A hotel has the rooms downstairs, and if you are a girl or an elderly person, you could suffer bringing your luggage down the spiral stairs without the help of the hotel members. No elevators, no bell boys, nothing. 2) We didn't have a safety deposit box which had been promised in the booking details. After a few attempts to get it, we got an annoyed answer that it's broken and if we need something to store, we can leave it on the reception... leave money and valuable goods to the reception, where it's every day a new receptionist. One moment we decided to ask for a discount because we hadn't had a promised amenity and received an answer that everybody asks for a discount. Should we, as a guests, care about who asks them about the discount? Finally, after our decision to talk to the manager, the safe deposit box finally mysteriously appeared next morning. Truth to be told, it's magic. 3) We also didn't a Do Not Disturb sign, and it was quite an adventure to get it. For some reason, we had to ask it several times, and finally we got it. Not sure what was the problem here, but okay. 4) Also, when we booked the room, we certainly mentioned that there are going to be 2 adults in it, but suddenly we hadn't found any amenities for a second person. No 2nd slippers, no shampoo/conditioner stuff, not even a second hand towel. After our question we finally got a second pair of those, but, guess what, the next day the 2nd hand towel disappeared. 5) Sometimes you, as a guest, can use a piece of tableware in the room for your needs, such as using a glass, for example. So did we, and left it on the table, being certain that the hotel staff could accomplish such as simple task as washing their glass. It was quite obvious that it was used. It is not like we, as a room guests, have detergents to clean it. They ignored us. We left it untouched to see what happens next day. They ignored us. We ordered a food at their room service and left this glass among other tableware from this dinner, in the middle of it, and... they left it alone dirty on the dirty table. 6) One day they brought us a single roll of toiler paper while we had 2 on the check-in day. Typical rolls of hotel toilet paper aren't the largest one, neither were these ones. Next morning before leaving the hotel for our trip I asked the receiptionist to bring 2 rolls of toilet paper this time. They did so. Next cleaning day they left us with even less than 1 whole roll. Not sure why I had to ask them every day. 7) Another morning we came to the breakfast, which was included and wasn't bad, and my partner decided to make a cappucino from the coffee machine located in the breakfast area. So she chose the beverage, pushed the button, and there was no milk, only coffee. After a while she decided to ask the restaurant staff about this problem, and the waitress found that there was no milk in the coffee machine. After replenishing it, the waitress pushed the Milk Foam button with my partner's cup with cooled coffee. This moment I learnt a new recipe for cappucino: make espresso, wait till it gets cold, and then add hot milk foam to it. But my partner was quite confused and told that she is going to make a new cup of coffee instead of this one. For some reason, the waitress didn't like this phrase, she glanced annoyed at my partner, took the cup and silently moved away. 8) The best story comes with the dinner just before check-out day. I am even going to split it in 3 parts: - So, I ordered Tequila Sunrise, you know, that orangish alcoholic beverage that has 3 simple ingredients: orange juice, tequila and a grenadine syrop. That orange juice, that has orange color and an orange taste. I even had a reference, because my couple ordered a fresh orange juice. So, back to the story, I got my beverage and... well, I might not be an expert in knowing everything about orange color and oranges, but it didn't even look like a orange juice. even if you buy a cheap orange juice in the shop, it would still look and taste like an orange, wouldn't it? Well, my beverage wasn't. The waiter assured me that there was the orange juice (the transparent one I guess), and I asked to add more, but even after this it didn't look or taste close enough to the Tequila Sunrise. - One moment the wasps decided to taste our dinner, that was, to be honest, quite delicious. I can understand them, the pasta was very tempting to eat, but after a while we decided to beat them by moving to other table. Before this, the waitress, trying to solve the problem with the Tequila Sunrise, chose to ignore those wasps flying around the food and certainly making our dinner time unpleasant. So, we moved to the other table (it was all outside), but those insolent insects chased us. We asked the waitress if we could move inside (it wasn't fully inside, just a zone under the tent), and then she told us that we are not suited for it because of the dress code. Certainly we weren't dressed in evening dresses (having tops and pants on though, not like we are from a beach), but it requires some effort to make guests feel like they are inferiors haunted by wasps. Good job! - So we decided to ask them to pack the remaining food to the room, and they did it! They brought it on the food tray (there were 2 plates and a glass of orange juice), and when I took it from them, intending to bring it with the tray (so, you know, it would be both easier to keep and dishes and keep the room cleaner, since you eat over the tray), they asked me to hand it [the tray] over back to them. I even forgot how to ask them if they could bring a single napkin. After all these events I was still confused that they couldn't even leave a damn food tray. Come on. Moveover, 1) It was quite a challenge finding a place to put the shampoo in the shower tub. Not even a small shelf. 2) The room is quite mediocre itself. Dirty floors (stains on the carpets), water smudges on the floor, stains in the shower tub. Quite sure it's mold. 3) No wifi on the balcony. Not at all. But it is present on the bridge a hundred meters away outside of the hotel. Why? No clue. Wireless security left the chat. 4) The location of the power socket in the room isn't convincing at all. Only one socket on the one guest side of the bed. 5) No complimentary water, no kettle, nothing. 6) There is a sign saying "No outside food or drinks allowed". Really? 7) There is an indicator just outside the room displaying if the power (which is activated by the only keycard) is on. Not sure while the hotel staff is required to know if there is anybody in the room or not Those might be small drawbacks, but the total amount of them is huge. Not sure how the staff could be so client-ignorant. It's not like the staff was rude, but we constantly felt like we are some inferiors, not the guests. We could ignore it, but it was "well-deserved 4-star" hotel (as they say in their Instagram), come on. We were the guests, and couldn't imagine that almost everything that could not go right, would go wrong. We were wrong. Not recommending this place at all. Amont all the minuses, The location is nice, the view is amazing. Good breakfast and food. Receiptionists helped to print boarding passes.…