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Four Points by Sheraton Lagos

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Four Points by Sheraton Lagos
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390 Reviews from our TripAdvisor Community

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Showing 372: English reviews
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Lagos, Nigeria
Reviewed 3 days ago NEW

My room was spacious, the staff at the counter were courteous,the lift service was ok as I would want to see it and for safety also. The hotel made it possible for me to visit the spa and got a wonderful treatment of life. The Office bar on the second floor gives you a night of fun in the open...

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Helpful?
Thank abuaslam001
Management response:

Dear Abuaslam001, Thank you for sharing your experience at the Four Points by Sheraton Lagos through this platform. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to...

Reviewed 4 days ago NEW

Wonderful experience......Had a great stay, the staffs are very helpful, from the front Desk to the Waitresses,especially the lady in the Business Center, Her name is Abigail, She even had to go an extra mile to stay back to help me print very important documents that actually saved my life,Am indeed grateful to her beyond what words can say.....In all...

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Helpful?
Thank amara o
Management response:

Dear Amara O. Thank you for sharing your experience at the Four Points by Sheraton Lagos through this platform. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay and most importantly that our staff Abigail was of great help during your stay. With a spirit to serve, we take great...

Reviewed 5 days ago NEW

The hotel location is very convenient, very close to the mall, lounges, Hard Rock Cafe, beaches and Lekki phase 1. The hotel it self has a nice lounge area, an atm inside, church, spa, hairdresser and a gym. I would only say the downfall to this hotel is their indoor pool. A good place for family, friends and business. Our...

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Helpful?
Thank Selina O
Management response:

Dear SELINA, Thank you for taking the time to share your thoughts regarding your stay with us. We appreciate your comments. We will share your message appropriately within the organization. Every process put in place is aimed at providing you with an unforgettable hotel experience. Once again, thank you for your valued feedback, it is integral to our ability to...

London, United Kingdom
Reviewed 3 weeks ago

This property is in a safe location in the heart of Victoria Island. The rooms are clean but bare, in general the property is lacking atmosphere. The self service restaurant offers average food and the bar a very slow service. The coffee shop makes very good coffee and excellent croissants and meat pies. Even though this is an average property...

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Helpful?
1Thank Global_Citizen_YK
Management response:

Dear sir, Thank you for taking your time to share your experience at the hotel through this platform. We appreciate your feedback and promise to share them with our team, we assure you that the issue of delay at the bar and check out would be discussed with the respective department. Your comment is integral to our ability to continue...

Reviewed 19 January 2017 via mobile

People were friendly, food excellent, rooms clean,and great ambiance. They offer live music at the "Office Bar". My stay was a great. experience. Will go back again. The gym is very complete and the pool inviting and clean at all times. The buffet was unreal. First class. Great international chefs. Excellent customer service.

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Helpful?
Thank Virginia T
Management response:

Dear VIRGINIA, Thank you for sharing your experience at the Four Points by Sheraton Lagos through the Guest Satisfaction Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral...

Reviewed 7 January 2017 via mobile

Despite the fact that I live less than 20 KM away, I have stayed in this hotel four times in the last two years and had previously given the hotel a good rating. During my last stay for two nights during the Christmas period, I discovered that something has changed at the hotel and I doubt if I will be...

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Helpful?
Thank Debola S
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this review

Dear Debola S, Thank you for taking the time to share your comment on Trip advisor, please do accept our sincere apologies for your unpleasant experience. We understand your concern and assure you that your experience has been discussed at great length with the concerned departments. Your patronage is much appreciated; we look forward to having you and your family...

Antarctic Peninsula
Reviewed 5 January 2017

I didn't find anything special about this hotel. Maybe swimming pool and gym are nice, quite good wifi. And that's it. Poor location (apart from close proximity to shopping mall), very expensive food, big but not cosy rooms. Hotel is overpriced in my opinion.

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Helpful?
Thank nadroznik
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this review

Dear Nadroznik, We appreciate you for taking the time to write a review regarding your recent stay with us. Thank you very much for your positive review concerning our room, swimming pool, gym and Wi-Fi. Our hotel location has a lot of area of attractions for example the shopping mall mentioned in your comment, others are Art Galleries, Museum, Lekki...

Lagos, Nigeria
Reviewed 21 December 2016

I enjoyed my stay at the Four Points....Though I was there to organize an event for a client. Staff were very friendly and cooperative......Great customer service....Especially when we were moving heavy stuff for the event. Folabi and Millicent were fantastic.....Great guys. Room was very neat and tidy......Food was great. The only snag was that my stay wasn't linked to my...

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Helpful?
Thank 472olumideo
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this review

Dear 472olumideo, Thank you so much for your wonderful comments. My team is always striving to ensure our guests are completely satisfied and obviously their hard work and diligence is paying off as we receive these awesome comments. I will certainly pass this on to my team members and thank you for choosing the Four points by Sheraton Lagos as...

Dar es Salaam, Tanzania
Reviewed 17 December 2016 via mobile

I had a terrible situation in the middle of the night - a very loud crackling sound coming from within my room and sending me dashing out for safety. The room itself was great until that point, spacious and tastefully made up. After calling for security to come and investigate it turned out that the floor tiles were RIPPING themselves...

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Helpful?
3Thank Nita o
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this review

Dear Nita O, We do acknowledge your posting and do sincerely apologize for your unpleasant experience. Our promise is to look into the flooring issues as unfortunately those are not in our control and we will do our outmost best possible to fix this. Once again, please accept our apologies for all inconvenience caused. Best regards.

Dubai, United Arab Emirates
Reviewed 16 December 2016

I stayed here for one night only. To be honest, I went with low expectations, simply due to the experience i was having during the week. But I was surprised. I was late to check in, due to an 8 hour delay at Port Harcourt airport, but the staff were friendly and helpful. The hotel is large, room was clean...

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Helpful?
Thank Pillaia
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this review

Dear Pillaia, Thank you for sharing your detailed review. We were pleased that you enjoyed your stay with us and are glad to read your feedback on the hotel especially our staff. Your feedback has been shared with the team. For now our hotel only accept the VISA and MASTERCARD for credit card transactions as our application to make use...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Four Points by Sheraton Lagos. An Uncomplicated comfort in the heart of Lagos. The hotel features 234 spacious guest rooms and conference facilities for up to 200 guests. Relax after a day of work and in the lively outdoor atmosphere of The Office rooftop bar located on the 2nd floor. You can also enjoy a good game at the Adrenaline sports bar with several local brews The well equipped fitness center is completed by the one-of-a kind Spa that offers various treatments for local and international guests. ... more   less 

Additional Information about Four Points by Sheraton Lagos

Address: Plot 9/10, Block 2 | Oniru Chieftaincy Estate, Lagos 101008, Nigeria
Region: Nigeria > Lagos State > Lagos
Price Range: €164 - €285 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Lagos 4*
Number of rooms: 234
Reservation Options:
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Also Known As:
4 Points By Sheraton Lagos
Four Points By Sheraton Lagos Hotel Lagos
Hotel Style:
#3 Spa Hotel in Lagos
#6 Business Hotel in Lagos
#7 Luxury Hotel in Lagos
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Lagos staff and other travellers.
12 questions
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Questions? Get answers from Four Points by Sheraton Lagos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best View are the rooms over looking the lagoon connecting Island with Ikoyi”
 of 5 bubbles abuaslam001, 22 Feb 2017 | Read review
“Try to stay away from rooms close to the bar on the second floor, especially if you are there for business.”
 of 5 bubbles amarao2017, 21 Feb 2017 | Read review
“The suites are very spacious”
 of 5 bubbles Global_Citizen_YK, 29 Jan 2017 | Read review
“Due to the location, I suggest a Non Smoking Room.”
 of 5 bubbles RennieC_12, 16 Nov 2016 | Read review
“Clean and well arrange room that was very spacious.”
 of 5 bubbles akpabioesien, 19 Sep 2016 | Read review
5 of 5