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All reviews infinity pool club room the executive lounge spg member shopping mall sea view breakfast buffet corner room fish market sulu sea local market water front stayed here for nights local food turtle island great pool short stay
Only stayed one night as part of a whirlwind wildlife trip around Sabah, Borneo.
The hotel was comfortable with nice infinity pool and was close to the harbour and market which are worth a visit.
For our evening meal we visited a harbourside venue which...More
Date of stay: May 2018
Thank Tony T
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 22 May 2018
Dear Tony T,
It was indeed a pleasure to read about your recent visit to Sandakan. Thank you for highlighting about the infinity pool and also the dining experience around the harbor front. We sincerely hope that you will let your friends and family know...More
We stayed in July 2016 at a Premium Sea view room that allows guests to access the executive lounge. Well, the experience could not have been more disappointing, the room cleanliness was ... dubious, stains on the cabinets and dust on the carpet. The executive...More
Date of stay: July 2017
7 Thank RYOKOSURU
Response from FPSandakan, Manager at Four Points by Sheraton SandakanResponded 13 May 2018
Thank you for choosing Four Points by Sheraton Sandakan and for taking the time to review us.
We are very sorry for the shortfall of your experience of the lounge 2 years ago. Many new updates including it has now been revamped into...More
The staff are so friendly and helpful. We very much like the service delivery of Ayuni (Nancy) at the front desk. The hotel rooms were really beautiful and very clean and quiet. The prices are very good also. The views are great and the pool...More
Date of stay: April 2018
4 Thank outoftowner_13
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 1 May 2018
We thank you for your very positive comments form your recent stay at Four Points by Sheraton Sandakan.
We are proud of all our associates who bring us a long of pride and yes, Nancy is indeed one of them. Your compliments have...More
Spent a nite here last month. Was given a room on the top most floor. The moment I entered the room, there was a musty and unplesant damp smell of the carpet. There are no hair dyer available in the room. The bathroom is small...More
Date of stay: May 2018
7 Thank shfauziyahsm
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 2 May 2018
Thank you for keeping us posted on your recent stay which definitely needs a lot of attention. Our sincere apologies for the mishap with the bathtub and sincerely hope that you are not seriously bruised. Could you kindly email me on your details...More
We were in Sandakan with a group of 20 to participate in the Anzac Day Service, which included an invitation to a dinner the night before at the President's home.
Located on waterfront
This hotel is located in a prime spot - waterfront with direct...More
Date of stay: April 2018
11 Thank Bernadette E
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 30 April 2018
Dear Bernadette E,
We certainly wish to extend our most sincere apology for the lack of urgency in delivering your requests. Regardless whether the hotel is full, our associates should never have taken that long to send what you required only to keep you all...More
Four Points by Sheraton Sandakan is right on a scenic waterfront pedestrian promenade overlooking the Sulu Sea, part of the Sandakan Harbour Square, which offers an indoor marketplace and retail shopping mall within …Morethe new Sandakan CBD. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia.
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Refrigerator in room
Awards & Recognition
Travellers' Choice2018 Winner
What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
You may take the GRAB car service and u can request for 6 seater taxi. if the booking via GRAB car off peak hours, u can get cheaper rate. the GRAB car app will let u know the amount they will charge when u want to book 1... More
You may take the GRAB car service and u can request for 6 seater taxi. if the booking via GRAB car off peak hours, u can get cheaper rate. the GRAB car app will let u know the amount they will charge when u want to book 1. if u want the take taxi service at the airport, it would be standard rate.