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Four Points by Sheraton Sandakan

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Traveller (1080)
Room & Suite (358)
Pool & Beach (133)
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Overview
  • Excellent46%
  • Very good41%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
“infinity pool”(126 reviews)
“club room”(19 reviews)
“shopping mall”(56 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,342)
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Traveller rating
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All reviewsinfinity poolclub roomshopping mallspg membersea viewfish marketcorner roombreakfast buffetfirst floorsulu seamodern hotellocal marketlocal foodwater frontstayed here for nightsturtle islandcomfy bed
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91 - 95 of 1,166 reviews
Reviewed 2 November 2017

14th floor overlooking pool sea and cafes. Lovely position. Staff very helpful. Big variety for breakfast, good room. Close to cafes and main market (worth a look) WiFi access good as well. Base for jungle & reserve visits.More

Thank Chris G
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 3 November 2017

Dear Chris G, Thanks for your most positive feedback. It is indeed nice to note that you enjoyed your stay. We are pleased to note too that you enjoyed the breakfast and the view. We are indeed proud of the view from each of our...More

Reviewed 31 October 2017

Arrived at the Hotel staff at the reception very helpful but not very organised, there was six people in our party we were unable to open up an account with the Bar or Restaurant. They took my Credit Card Details to say that all the...More

2  Thank 936AL1
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 1 November 2017

Dear 936AL1, Thank you so much for your feedback on your recent visit to our hotel. It is with much regret that you had faced the inconveniences mentioned during your stay. The fact that your credit card details were taken, there should not have been...More

Reviewed 30 October 2017

stayed 2 nights recently before and after jungle tour. Views are stunning and great pool. A bit shocked by the cheap plastic sun loungers though , these really need replacing . Breakfast choices were very good. Rooms good, wifi and a/c good . Not many...More

Thank Bted
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 31 October 2017

Dear Bted, Thank you for your feedback on your recent visit. We are sincerely sorry that you found the sun loungers to be of low quality. We will look into this as we plan on the replacements in our next phase. We had recently purchased...More

Reviewed 26 October 2017

Central location, right on the waterfront with views over the city too. It has a wonderful outdoor pool on the roof overlooking the cityscape, and there is a super tasty breakfast buffet. I also personally loved the shower and the built in Shampoo, Conditioner and...More

1  Thank Claire L
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 28 October 2017

Dear Claire L, Thank you for your lovely comments on your recent stay at our hotel. Glad that we were able to meet your expectations and look forward to serving you again. Do let your family members and friends know about our product and facilities....More

Reviewed 24 October 2017

Great hotel, friendly staff, well located, easy to get to local restaurants. This is not a shopping destination but a gateway to so much wildlife and forests. The views of the Sulu Sea are beautiful. Breakfast buffet has a lot of options and food was...More

Thank mellowred156
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 25 October 2017

Dear mellowred156, Thank you for your very positive comments on your recent stay. We are pleased to note that we were able to meet your expectations especially with the breakfast options, taste and quality of the food. Internet access normally has intermittent connectivity but we...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Outdoor pool
Details
Price range
US$54 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$54 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1080)
Room & Suite (358)
Pool & Beach (133)
Dining (110)
Business Centre & Event Rooms (10)
Family and Play Areas (1)
Questions & Answers
Ask a question
mdemo
20 May 2018|
AnswerShow all 4 answers
Response from Peter P | Property representative |
Hi, We are glad to hear of your plans to stay here next February. Being a Four Points, we do not have a Club Lounge however, we have a nice and friendly bar where you could enjoy your cocktails. Do let us know if you need... More
0
Votes
jacslo
31 March 2018|
AnswerShow all 5 answers
Response from Peter P | Property representative |
Yes there are a few floors designated for smokers
1
Vote
john8050
20 February 2018|
AnswerShow all 6 answers
Response from Peter P | Property representative |
The hotel does provide hair dryers and kettles in rooms
1
Vote
Room Tips
"Ask upon arrival for whatever amenities you think you'll need!"
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"Sea view on either side of the hotel is beautiful"
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"Request a high floor for the view"
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"Don't bother booking a sea view room unless you really want it as most rooms have sea views anyway."
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