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Four Points by Sheraton Sandakan

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Traveller (1084)
Room & Suite (359)
Pool & Beach (133)
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Overview
  • Excellent46%
  • Very good41%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
“infinity pool”(130 reviews)
“club room”(19 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (1,354)
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497
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All reviewsinfinity poolclub roomthe executive loungespg membershopping mallsea viewfish marketcorner roombreakfast buffetfirst floorsulu seamodern hotelwater frontlocal marketlocal foodstayed here for nightsturtle island
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91 - 95 of 1,178 reviews
Reviewed 5 December 2017

Having Four Points by Sheraton in a small place like Sandakan is a gem. Great hotel and great service by the front office as well as the guest service (dial 0-operator). Stayed for 4 nights, check-in was smooth and the request for room change on...More

Thank sharemw
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 6 December 2017

Dear Sharemw, Thank you for your feedback from your recent stay with us which we have taken constructively. Our most sincere apologies for the shortcomings which you had encountered and thank you nonetheless for highlighting them. The respective heads of departments have been directed to...More

Reviewed 5 December 2017 via mobile

A pleasant 1 nite stay in a seaview room. Great amenities. Nice pool overlooking Sandakan city view. Good breakfast. Location - right in the city. Next to Sandakan Central Market, a shopping mall and a food court.

Thank Vivterry
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 6 December 2017

Dear Vivterry, Thank you for your positive comments from your recent visit. Please do inform your family and friends of our product and services and hope to serve you again. Wishing you Seasons' Greetings. Hospitably yours, Peter Padman

Reviewed 22 November 2017

the staff was friendly the sunset view and the pool was fantastic. but the maintenance can be better. 2 of our rooms safe is not working and the wardrobe are cracking. but overall is very good. will stay here againMore

Thank Daniel T
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 23 November 2017

Dear Daniel T, Thank you for your positive review on your recent stay. It would be very helpful if you could kindly respond via email to peter.padman@fourpoints.com to give me your room numbers so that the rectification work can be done. Glad that you enjoyed...More

Reviewed 22 November 2017

Checked in on 22nd Oct 2017 for a 2 nights stay. Was upgraded to a Junior Suite with a great view of the harbor. The hotel is adjoined to a small shopping center which offers a variety of shops such as a pharmacy, clothings etc....More

Thank Frankie T
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 22 November 2017

Dear Frankie T, Thank you for your compliments and glad to hear that you enjoyed your visit. We look forward to serving you again. Do let your friends and relatives know about our property and we be more than happy to serve you again. Hospitably...More

Reviewed 19 November 2017 via mobile

Me and my family have stayed in this hotel for numerous times when we’re in Sandakan and i must say, i am very satisfied with the quality of the service they provide here! Staffs are very friendly and approachable too. But the only downside is...More

Thank dillonjordan99
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 21 November 2017

Dear dillonjordan99, Thank you for your comments on your recent stay and we are indeed please to hear that you have been a regular visitor. Do let me have your contact via email peter.padman@fourpoints.com and we will be in direct contact. We are indeed pleased...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Pool
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Restaurant
Outdoor pool
Details
Price range
US$49 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$49 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1084)
Room & Suite (359)
Pool & Beach (133)
Dining (110)
Business Centre & Event Rooms (10)
Family and Play Areas (1)
Questions & Answers
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mdemo
20 May 2018|
AnswerShow all 4 answers
Response from Peter P | Property representative |
Hi, We are glad to hear of your plans to stay here next February. Being a Four Points, we do not have a Club Lounge however, we have a nice and friendly bar where you could enjoy your cocktails. Do let us know if you need... More
0
Votes
jacslo
31 March 2018|
AnswerShow all 5 answers
Response from Peter P | Property representative |
Yes there are a few floors designated for smokers
1
Vote
john8050
20 February 2018|
AnswerShow all 6 answers
Response from Peter P | Property representative |
The hotel does provide hair dryers and kettles in rooms
1
Vote
Room Tips
"Rooms with even number, the higher levels up the better"
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"Room 2058 had a nice view and was quiet."
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"Ask upon arrival for whatever amenities you think you'll need!"
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"Sea view on either side of the hotel is beautiful"
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