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Four Points by Sheraton Sandakan

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Traveller (1084)
Room & Suite (359)
Pool & Beach (133)
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Overview
  • Excellent46%
  • Very good41%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
“infinity pool”(130 reviews)
“club room”(19 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,357)
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81 - 85 of 1,180 reviews
Reviewed 26 December 2017 via mobile

The breakfast was good but the room was dirty and the pool area wasn’t as nice as I expected. I would expect more from a hotel with this rating. Also we booked a room for three and got a really small room with only one...More

Thank Bjuret
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 27 December 2017

Dear Bjuret, Thank you for having stayed with us recently. We are extremely sorry that we could not meet up to your expectations. We are constantly trying to meet higher standards and your feedback has certainly been taken as constructive Hospitably yours, Peter Padman

Reviewed 24 December 2017

We had some last minute hiccups with our original plans in Borneo, but didn't want to lose money our flights or the wildlife opportunities there. We called Four Points and they were able to get us a room the very next day. The room prices...More

Thank J H
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 27 December 2017

Dear J H, Thank you for the raving comments about our hotel and our services. We are indeed pleased to hear that you have had a great time with us and that you found our services to be commendable. Please do let your friends and...More

Reviewed 24 December 2017 via mobile

Been trying to contact family & friend's but the web connectivity in the Best Brew (the bar) is totally useless, if you manage to stay connected for more than 2 mins then you must be staff or a genius!!!More

Thank Simon C
Response from Jimmy C, Manager at Four Points by Sheraton SandakanResponded 25 December 2017

Dear Simon, Thank you so much for having selected our hotel. We thank you for your feedback on your recent visit which we have taken constructively. Please accept our most humble apologies for the shortfall in the area that you had encountered. Thank you again...More

Reviewed 23 December 2017

This is a modern unpretentious hotel right on the harbour in Sandakan and next to the fish quay and Market. The rooms are modern if a little spartan but very clean and comfortable. The Breakfast is excellent and the views over the bay are stunning...More

Thank Poppletons
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 27 December 2017

Dear Poppletons, Thank you for your positive comments from your recent review. Your feedback is definitely of great assistance and we hope that more readers will make the effort to visit us in the near future after reading your recent post. Wishing you a marvellous...More

Reviewed 21 December 2017

Perfect place to stay in Sandakan and head out for day trips to see the monkeys, sun bears, orangutans and crocodiles. Cant fault the rooms at all. Very high standard, 2 universal plug sockets in our room (in case you forget an adaptor), clean, bright...More

Thank tesh13
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 27 December 2017

Dear tesh13, Seasons Greetings from Four Points by Sheraton Sandakan! We are indeed so pleased to note that you practically had a wonderful and memorable visit and look farward to serving you again soon. Kindest regards, Peter Padman

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Pool
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Restaurant
Outdoor pool
Details
Price range
US$49 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$49 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1084)
Room & Suite (359)
Pool & Beach (133)
Dining (110)
Business Centre & Event Rooms (10)
Family and Play Areas (1)
Questions & Answers
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john8050
18 June 2018|
AnswerShow all 2 answers
Response from sunseal0ver | Reviewed this property |
Hi there, Also there are two bottles of drinking water every day, tea bags, instant coffee packets as well as tooth brushes and paste provided! Have a nice trip to Sandakan. Cheers!
1
Vote
Google Translation
mdemo
20 May 2018|
AnswerShow all 4 answers
Response from Peter P | Property representative |
Hi, We are glad to hear of your plans to stay here next February. Being a Four Points, we do not have a Club Lounge however, we have a nice and friendly bar where you could enjoy your cocktails. Do let us know if you need... More
0
Votes
jacslo
31 March 2018|
AnswerShow all 5 answers
Response from Peter P | Property representative |
Yes there are a few floors designated for smokers
1
Vote
Room Tips
"loved the sea view"
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"Rooms with even number, the higher levels up the better"
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"Room 2058 had a nice view and was quiet."
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"Ask upon arrival for whatever amenities you think you'll need!"
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