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Four Points by Sheraton Sandakan

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Four Points by Sheraton Sandakan
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1,095 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Sandakan
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Showing 952: English reviews
Reviewed 1 week ago via mobile

We stayed here for one night. This is the ideal place for any traveller to lodge in Sandakan. The rooms are accommodated with very good interiors, very clean and the sea view from level 26 is just mesmerizing! You get to view the harbour and the transportation of fresh fish to ice containers. You don't get to see these things...

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Helpful?
1Thank Rushani N
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Rushani N, Thank you for choosing our property and for taking the time to review us! What an amazing review and description of your recent stay with us. The views are a favourite and thank you for the mention on breakfast, we will share with the team. Very happy that you have enjoyed all our venues, and appreciated our...

Reviewed 1 week ago via mobile

Great view, great food, strategic location, friendly staff. If you don't want to have meal at the hotel, there are hawker centre beside the hotel with a lot of great food. Seafood lover will love this place. Recommended for business or holiday.

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Helpful?
1Thank Adlina Y
Management response:

Dear Pn Adlina, Thank you for taking time to respond via Tripadvisor and for the very positive feedback on our hotel staff and services experienced during your recent stay. We are very pleased to read of your very encouraging comments and will convey this to the associates concern as it will only motivate them more. Thank you once again for...

Trosa
Reviewed 2 weeks ago

We lived at the hotel for 5 nights. The personal was extremly serviceminded and had a "nice smile" all the time. Rooms were clean and we had a very nice view from 25 th floor over the city and harbour. The fitnesscenter had almost new and modern machines. Breakfast, lunch and dinner had a lot of varietys and was well...

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Helpful?
Thank Urban1946
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Urban1946, Thank you for choosing our property and for taking the time to review us! Thank you for the full star rating and very happy to know that you really enjoyed your stay with us. Good to know that you liked our breakfast and loved the sea view. We look forward to welcome you and your loved ones again...

Newcastle, New South Wales, Australia
Reviewed 2 weeks ago

We arrived here after 5 days in the jungle and very basic conditions so it was a luxury to finally have a hot shower and a clean bed to sleep in..The view was great..they did move us to another sea view room as we couldnt turn the bath off when we had the shower on so they moved us to...

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Helpful?
1Thank Deborah F
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Deborah, Thank you for choosing our property and for taking the time to review us! Good to know that you enjoyed your stay in general with us, you could also indicate with us your dietary requirements prior to your arrival and we will try our very best to accommodate you. Thank you for the feedback you have shared, I...

Perth, Australia
Reviewed 2 weeks ago via mobile

Very good value at Four Points with nice rooms and great breakfasts! Such a huge choice of dishes! Nice infinity pool with view of harbour. We felt very safe here and had no issues during our stay in Sandakan. Hotel is close to shops and local markets.

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Helpful?
1Thank Redruby15
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Redruby15, Thank you for choosing our property and for taking the time to review us! Very happy to know that you enjoyed your stay in general with us and liked our breakfast and views. Good to know that you enjoyed the infinity pool, we look forward to welcome you and your loved ones again soon. Regards, Jacqueline Rowena, Guest...

Buxton, England, United Kingdom
Reviewed 3 weeks ago

We stayed here for one night on the first night of our honeymoon before touring this part of Borneo. After a very long flight this place was perfect as we just wanted to chill, we were upgraded & had a fabulous view of the whole bay, the rooms are immaculate & very clean, the staff were friendly & helpful, the...

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Helpful?
Thank Julie C
Management response:

Dear Julie R, Thank you so much for your excellent comments on our hotel, and for having stayed here for a very special occasion. Congratulations on your wedding and glad that we were just the right place for both you and your husband. Do let your friends and family members know about our little town that is also rich in...

Milton Keynes, United Kingdom
Reviewed 3 weeks ago via mobile

Well if you want a modern clean and well positioned hotel, this is the one. Pretty cheap rates, great breakfast, large rooms, great staff as per normal in Malaysia. Plenty of local things to see & do, before you head out to the main tourist sites. We had a medical issue and it was sorted with efficiency, thank you. Only...

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Helpful?
1Thank tog1966
Management response:

Dear Sir, Thank you for your comments from your recent stay at our hotel. On behalf of my team, i wish to say that it was also a pleasure to have had you stay with us. We however wish to apologize for the slow check in that could have been very frustrating and I understand just how you would have...

Reviewed 3 weeks ago via mobile

Not as good as we hoped for the price. We got information about breakfast-time from 3 different people and they all told us different times which made our departure problematic. The breakfast is good. The food in the restaurant needs improvement, it was not good, not even the pizza.

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Helpful?
1Thank Jonathan A
jul-ladja, Front Office Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Jonathan A, Thank you for bringing this to our attention. We take this matters very seriously and appreciate your feedback. As a result, please allow us some time to look into this matter further. For now, I had escalate this matter to our department leader and assure this issue will be fix immediately. Once again sorry for the inconvenience...

Lincoln, United Kingdom
Reviewed 3 weeks ago via mobile

Lovely friendly staff, clean rooms and a wonderful breakfast each morning what more could any one want. We had a room with 2 queen beds which was plenty enough room for myself, husband and 20 year old daughter. Tour desk for booking those all important trips but driving was easy and we hired a car and did them all ourselves...

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1Thank KIWITRAVELLERS343
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear KIWITRAVELLERS343, Thank you for choosing our property and for taking the time to review us! Very happy to know that you enjoyed your stay with us. What an adventure it must have been! Driving yourself is a great option to discover the attractions around Sandakan since some are within 30 - 40 minutes drive only. However, feel free to...

Bandar Seri Begawan, Brunei Darussalam
Reviewed 4 weeks ago

This hotel is quite incongruous in amongst its surroundings in Sandakan. However, it is a good place to stay to explore this area of Sabah. The rooms are kept clean and tidy and the service is generally of a high standard. The beds are very comfortable and the rooms spacious with great views on the water side of the hotel....

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Helpful?
2Thank RSib
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear RSib, Thank you for choosing our property and for taking the time to review us! The property is an aspiration of progress and development we would like to bring to Sandakan - and it would be a great base to start your exploration and excursions in Sandakan. Thank you for the great feedback we will share with the team....

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
The Eatery
The Eatery
Cuisines: International, Asian, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Four Points by Sheraton Sandakan is right on a scenic waterfront pedestrian promenade overlooking the Sulu Sea, part of the Sandakan Harbour Square, which offers an indoor marketplace and retail shopping mall within the new Sandakan CBD. ... more   less 

Additional Information about Four Points by Sheraton Sandakan

Address: Sandakan Harbour Square, Sandakan 900000, Malaysia
Region: Malaysia > Sabah > Sandakan Division > Sandakan
Price Range: €47 - €66 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Sandakan 4*
Number of rooms: 299
Reservation Options:
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Also Known As:
Four Points By Sheraton Sandakan Sabah, Malaysia
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Sandakan staff and other travellers.
17 questions
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Singapore, Singapore
9 months ago

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Questions? Get answers from Four Points by Sheraton Sandakan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view!”
msblub, 22 Apr 2017 | Read review
“don't eat eggs or pancakes for breakfast as they used corrupted recycled oil”
laakk, 20 Apr 2017 | Read review
“The WiFi was slow from time to time but if it was the fault of the hotel or elsewere we don't know.”
Urban1946, 8 Apr 2017 | Read review
“Choose a sea view and opt for the breakfast deal as they a good value for money.”
RSib, 26 Mar 2017 | Read review
“Ocean-view rooms are nicer than city view rooms.”
579marcell, 26 Mar 2017 | Read review
5 of 5