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Four Points by Sheraton Sandakan

1,289 reviews
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Traveller (1019)
Room & Suite (347)
Pool & Beach (131)
Overview
  • Excellent46%
  • Very good41%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
“infinity pool”(132 reviews)
“club room”(19 reviews)
“shopping mall”(53 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,289)Write a Review
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Traveller rating
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128
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474
128
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15
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All reviewsinfinity poolclub roomshopping mallsea viewspg memberfish marketcorner roomfirst floorsulu seamodern hotellocal marketbuffet breakfastwater frontlocal foodstayed here for nightsturtle islandcomfy bed
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11 - 15 of 1,119 reviews
Reviewed 12 January 2018

I was really impressed by this hotel. The hotel is very new and right on the water. The rooms are comfortable and stylish. My room had an amazing harbour view. The pool area is very nice, however, the pool is quite popular and there is...More

Thank richarddiamond1982
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 14 January 2018

Dear Richarddiamond1982, Your feedback from your recent stay have been such a great welcome and much awaited for! Thank you and we are indeed glad to have served you and we certainly look forward to serving you again. Hospitably yours Peter Padman

Reviewed 8 January 2018

The hotel is located on the waters edge and a little tricky to find if you are driving there. The Hotel will take your car to park overnight for you and then you can make your way up to the first floor for registration. The...More

Thank Suzanne S
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 9 January 2018

Dear Suzanne S, Your comments from your recent stay have been extremely motivating and we thank you for the same. It definitely is nice to read the good things and that we were able to meet your expectations. We however do apologise for the alarm...More

Reviewed 6 January 2018 via mobile

I've never been to Borneo before so this was quite a new experience. I felt the hotel prices were quite inexpensive. The Sheraton looks like it may need an minor renovation as some of the furnishings are wearing out a bit. The staff was terrific....More

Thank Frances W
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 7 January 2018

Dear Frances W, Thank you for your positive comments on your recent visit to our hotel. It certainly is very motivating to read such feedback especially of our caring and passionate team of associates who indeed are my pride and joy! Thank you for highlighting...More

Reviewed 6 January 2018

The hotel has a great location (local shops and outdoor seafood restaurants are just around the corner) and a gorgeous view of the river and forests in the distance. But our room was dirty — stains on carpet, curtains and duvet; mold in shower, etc....More

Thank J N
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 7 January 2018

Dear J N, We thank you for your feedback. Our most humble apologies are conveyed through this email and we certainly have no excuses to have allowed such laxed attention to detail. It is definitely crucial and important to maintain a high standard of hygiene...More

Reviewed 4 January 2018 via mobile

The hotel is quite young, but is not wearing well. Staff are personable, but it feels lacking in management focus. Rooms dirty, smelly and for the first time in many years of travelling I requested to be moved rooms. Breakfast spread looks impressive, but is...More

Thank Richard W
Response from Peter P, General Manager at Four Points by Sheraton SandakanResponded 6 January 2018

Dear Richard W, Thank you for your feedback and comments from your recent stay at our hotel. We certainly have taken these points as constructive criticism and appreciate your observation in the specific areas. As the General Manager of the property I take full responsibility...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Outdoor pool
Details
Price range
US$55 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$55 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1019)
Room & Suite (347)
Pool & Beach (131)
Dining (112)
Business Centre & Event Rooms (11)
Family and Play Areas (1)
Questions & Answers
Ask a question
john8050
20 February 2018|
AnswerShow all 3 answers
Response from Peter P | Property representative |
The hotel does provide hair dryers and kettles in rooms
1
Vote
29 December 2017|
AnswerShow all 10 answers
Response from Chris G | Reviewed this property |
Sorry, never ate in apart for breakfast (which was good). Along sea front are a row of street cafes - food is good and cheap there. Two towards the end seemed best
1
Vote
starrgrrl
23 April 2017|
AnswerShow all 3 answers
Response from FPSandakan | Property representative |
Hi starrgrrl, you can email us directly at reservations.sandakan@fourpoints Please include the . com :) Thank you, Four Points by Sheraton Sandakan
1
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Room Tips
"Sea view & corner suite, if possible"
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"A room on a high floor overlooking the sea. We were on the 25th floor with amazing views of the city and sea"
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"River view"
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"Ask for a sea view room, the city is nothing to see."
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