We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel Pekanbaru

Save
Share
Traveller (173)
Room & Suite (37)
Storyboard
Overview
Hotel website
E-mail hotel
Jl. Riau no. 59, Pekanbaru 28155 Indonesia See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star accommodation
Additional information
Visit Hotel Website
Offers from Novotel Pekanbaru
Offers & Announcements: UP TO 30% - EARLY BOOKING
Reviews (192)
Filter reviews
124 results
Traveller rating
42
60
15
4
3
Traveller type
Time of year
LanguageEnglish
More languages
42
60
15
4
3
Show reviews that mention
All reviews ciputra mall little bit best hotel in town accor group toilet smell decent pool modern design jalan riau business trip lunch or dinner check in process stayed for nights side by side rooms are spacious nice lobby swimming pool every morning
FilterEnglish
Updating list...
1 - 5 of 124 reviews
Reviewed yesterday

More

Review collected in partnership with Accorhotels.com
Hotel's Favourite
Reviewed 1 August 2018 via mobile

We love the room, and the breakfast. Internet connection was great at this hotel, the facilities were good. Too bad the staff wasn’t so friendly, but location was perfect and easily access from everywhere.More

Thank Rita S
Response from Malik A, Manajer Umum at Novotel PekanbaruResponded 2 August 2018

Dear Rita S, Thank you for your trust staying with us at Novotel during your visit to Pekanbaru recently, and thank you for your time to share your feedback. It is through feedback such as yours that we are able to improve the quality of...More

Reviewed yesterday via mobile

Room 1505 Aircon in room is so warm. Have to call technician at 1.30 morning. I was told the warm temperature was the original setting. Please dont try to save electricity cost at the expense of customer. Phone in room also not working. All the...More

Thank Inspire762378
Reviewed 1 week ago

nice hotel in Pekanbaru city center. room is awesome. good services from all staff with good attitude also. everything almost perfect. will back to Novotel Pekanbaru soon. really feel welcome. thank you.More

Review collected in partnership with Accorhotels.com
Thank rahmiyunita
Response from Malik A, Manajer Umum at Novotel PekanbaruResponded 1 week ago

Dear Rahmiyunita, We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all...More

Reviewed 2 weeks ago via mobile

Lobby staff provided great customer service. Good check in experience. Wide spread of breakfast choice as usual for Novotel Indonesia. Very clean room with a thank you card from the hotel manager as an accor member. For guest who is checking out to catch an...More

Thank Lau Q
Response from Malik A, Manajer Umum at Novotel PekanbaruResponded 1 week ago

Dear Lau Q, Thank you for trusting Novotel for your accommodation choice during your recent visit to Pekanbaru and for taking the time to share your comments with us. We are pleased to read that you appreciated the service of our staff. Your kind words...More

View more reviews
About
Description
Located on Jl. Riau, the Central Business District of the city and surrounded by Ciputra Seraya Shopping Mall and Riau XXI Theater, Novotel Pekanbaru is only 5 minutes from the business and entertainment centres, More 15 minutes from the government offices and Pasar Wisata and 20 minutes from Sultan Syarif Kasim II International Airport. The 197-room hotel features an All Day Dining restaurant, bar lounge, swimming pool, fitness centre, spa, function rooms and ballroom. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Wheelchair Access
Beachfront
Free Parking
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Spa
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Spa
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Family Rooms
Number of rooms
197
Price range
US$40 - US$56 (Based on Average Rates for a Standard Room)
Location
Indonesia > Sumatra > Riau Province > Pekanbaru
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Spa
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Family Rooms
Number of rooms
197
Price range
US$40 - US$56 (Based on Average Rates for a Standard Room)
Location
Indonesia > Sumatra > Riau Province > Pekanbaru
Photos
Traveller (173)
Room & Suite (37)
Dining (15)
Pool & Beach (6)
Business Centre & Event Rooms (1)
Nearby
Nearby HotelsSee all 62 nearby hotels
FOX HARRIS Hotel Pekanbaru
85 reviews
.17 km away
Grand Elite Hotel
76 reviews
.59 km away
Mutiara Merdeka
26 reviews
1.38 km away
Winstar Hotel
45 reviews
1.45 km away
Nearby RestaurantsSee all 282 nearby restaurants
Rumah Makan Serba Nikmat
41 reviews
.20 km away
Cabe Merah
19 reviews
.36 km away
Ayam Goreng Ny Suharti
16 reviews
.91 km away
Local Pantry
31 reviews
.58 km away
Nearby AttractionsSee all 49 nearby attractions
HS Soeman Library
114 reviews
1.32 km away
Mall Ciputra Seraya
97 reviews
.12 km away
Pekanbaru Great Mosque
36 reviews
1.44 km away
Transmart Carrefour
13 reviews
1.25 km away
Questions & Answers
Ask a question
SofyRudy
31 May 2018|
Answer
Response from Hendry E | Reviewed this property |
yes they are, this is one of the best hotel in pekanbaru so far
1
Vote
SkSogang
28 July 2017|
AnswerShow all 4 answers
Response from Malik A | Property representative |
Hello SkSogang, We provide International Food including western, asian and local food with reasonable price. And some choices of wine is also available. We look forward to welcome you at the hotel. Best regards Malik
0
Votes
toni s
21 June 2017|
Answer
Response from andremulyono | Reviewed this property |
Lebih baik lihat langsung di websitenya accor Pak krn banyak pilihan mau ambil rate flexible atau non refundable. Bfast juga akan disebutkan disitu sdh termasuk atau blm.
1
Vote
Room Tips
"Ask for rooms on the shopping centre side of the building to not be disturbed in the morning."
R0bertHarris
2 weeks ago
Read review
"Request for the high level floor (I was staying at the 15th floor) and ask for the room that doesn't..."
Kolinas2016
16 Jun 2017
Read review
"Choose one with a big windows overlooking the city. The view is quite nice"
winz87
25 May 2017
Read review
"For a large patio choose the Deluxe rooms but they face the next door shopping mall wall maybe 100 feet away."
duvilla
17 May 2017
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing