The lodges are very quaint, unique with a true Vietnamese feel, although not overly secure (although, this shouldn’t be a problem as everyone was so honest & genuine). Great for a couple of nights, although we perhaps overdid our stay as the location is very remote & the menu is limited! The staff are great - caring, friendly & accommodating. Overall, our experience was spot on & we’d recommend highly if you’re looking to explore the surrounding villages & ‘true’ uninterrupted Vietnamese life.
Our family of 5 (3 teenagers) stayed at the Ecolodge for 2 nights. We had a fantastic boat trip on the Mekong Delta to see the early morning market and we had a guided bike tour for 3 hours. We went with a guide called Juan who was excellent- he spoke great English and told us interesting historical facts. The hotel itself is the perfect location to visit the Mekong and is comfortable and homely. It has a beautiful natural style and lives by its eco name. The restaurant food and service is a bit disappointing however. The staff try hard but English is lacking and therefore communication is difficult. Also, the swimming pool doesn’t seem clean enough (no chlorine?) and the sun beds are not comfortable! It’s a shame because the hotel just needs to improve these simple things to get a 5/5! Other than that, we had a great stay and would stay here again!…
On arrival the resort looked beautiful, particularly so at night, and certainly it is value for money at under USD200 for 3 nights including breakfast. The rooms are spacious and have a beautiful feel and no tv was not an issue for us. Air con and fans worked really well and wifi connection was excellent. The boat tour to the floating markets and the noodle making factory and tropical fruit farm was excellent and our guide spoke excellent English - this was arranged by the hotel. Having access to bikes to cycle along the river was welcomed. However, the resort as a whole needs a lot of attention. We discovered there is no manager on site and with staff speaking very limited English, my google translate was a saviour. I think the owner needs to invest a bit of capital into the resort for maintenance and training as it has huge potential. ..hopefully they read the following comments below and other trip advisor reviews.. When we arrived the pool looked fine on the surface but on closer inspection you could see it had thick green algae on the sides and floating in it. We raised this with the staff and that’s when we discovered the lack of on site manager and that the owner lives in Hanoi. Thankfully Mr Hoang who is normally a tour guide, spoke excellent English and raised our concerns with the owner that night and we saw action being taken early the next morning. There were not enough lounge beds around the pool for the number of guests staying so it was like a competition of musical chairs. No service around the pool until 3pm when the bar opened was disappointing. The massage has to be one of the worst I have had in Vietnam…even reaching for google translate couldn’t persuade my girl to focus on one spot rather than hop around my back with ineffectual strokes. I think she was being trained as at one point my husband’s masseuse was also working on me and not on him and showing my girl what to do. I appreciate the resort is offering opportunities to local people but when someone has no idea there should be a reduction in price. Food wise it was very hit and miss.. thankfully taxis were easy to get and only cost 150,000 dong to get to restaurants in town for dinner. Having at least one iron and an ironing table in the resort would be appreciated too. Staff were hit and miss too… some were amazing ( Mr Hoang), others were very grumpy and seemed to be under so much pressure to account for every single item so that they forgot to smile or be polite. I’d like to say I’d be back but it will depend on if any action is taken. Our goal was to relax for 3 days and we did do that. I appreciate that coming out of Covid times are tough but it’s not hard to pay attention to detail and make improvements that have a big impact on a guests experience.…
Hi all Very disappointed here . This resort is like a ghost , lost . No maintenance of anything . Fields , trees , pool, spa , alleys , decorations , structures , entrance , parking . Pictures below . 100 usd by night in Vietnam for that is over over over priced. I changed to see how here from Victoria same price . Two different planet for everything . I did not recommend this resort until they will renovate it if they have that will .
I am probably being generous with 4 stars but want to give the Ecolodge a chance as it is a beautiful resort and the staff are really sweet but there is plenty of room for improvement overall. The ethos of the place is to employ local people to give them a helping hand into a career they would not normally have an opportunity in, which is fabulous, however given that most speak very little English there really should be someone who does speak English overseeing the very young staff. It was often difficult to communicate with them. The rooms are very spacious and comfortable. The shower doesn’t have the highest pressure but decent enough. The gardens are very pretty and the pool area is lovely. Unfortunately the pool bar was closed when we were there and there was no service around the pool for the first two of our 3 day stay, so we had to get dressed and go upstairs to the restaurant to order drinks. There was however a waitress on the day we checked out. They also wouldn’t allow us to order and eat food around the pool. We found out on day 3 you were allowed spring rolls and French fries. We wasn’t informed of this when we asked to order food around the pool and believe this miscommunication was another problem of the language barrier. The food wasn’t the best to be honest. There was an egg station for breakfast but very little else on the buffet that took any of our fancy. We ate dinner in the restaurant once and had a great soup but wasn’t so keen on the rest of our food. We did a Floating Market tour which was great as the boat picked us up from the river by the resort. This wasn’t booked through the resort as they informed us they could arrange a boat but not an English speaking guide. We booked our tour through Blue Asia Tours, based in Hanoi, as we did all of our tours right through Vietnam and they were fantastic and a really reasonable price. Look them up you won’t be disappointed. Overall we enjoyed our stay but they do need to improve the food and service. Even though it is always with a smile.…
Very nice place. Staff are very accommodating. Beautiful surroundings. Organized a couple of great tours for us. Rooms are spacious and clean (no TVs - which I don't care about). Great pool. Very clean. My only complaint is the food is always the same menu. Menu does not cater to children. Service is spotty and slow for meals. I'd recommend and go back
It’s a simple place with comfortable setting. Staffs are friendly and the breakfast is good. It’s a good option for a relaxing weekend in Can tho. Not exactly at the city center but the taxi can be arranged easily. Rooms are spacious. Could use some privacy for some of the rooms.
Setting is ok, architecture, garden and swimming pool where nice. The rooms are very big with a large bathroom although the place is not well maintained. Pitie The restaurant is overpriced compared to the rest of Vietnam. And on top of that the food was not good at all. We were very disappointed.
Restaurant food is bad and excessively overpriced compared to the rest of Vietnam. Staff is clearly badly managed, some of them are very friendly, some are downright rude. None of them are really involved and the atmosphere is very impersonal.
Service was not good, unprofessional staffs. I feel disappointed cause of recommending Eco lodge Can Tho to my friends. (They ask me to vote 1* but anw i do appreciate your job so hope you guys can wake up by this 2*). So sorry that Ecolodge can do everything better w this pretty nice view. Thks a lots.