Every single team member at this hotel goes above and beyond to make a guest smile. Every interaction with the staff revealed their sincerity, humility, warmth, and affinity. We stayed there for four nights. Every time we entered the lobby, we were greeted by smiling faces and immense respect, and it humbled us. The hotel seemed to be full, and the front desk was always busy, but every team member at the front desk was always eager to help, with a smile on their faces, especially Ankush, Harjot, Varun, and Robin. Every request, even from the room, resulted in quick action. All the chauffeurs, we travelled with, were very helpful. Anil, Ravi, and Gurdev are the only names I remember, but all of them were so very courteous and polite. There were a couple of niggles in the room that coincidently were brought to the notice of Himanshu Yadav, the F&B head. He went the extra mile to address them all. Thank you Himanshu. Their main restaurant is managed by two chefs – Blajinder Singh and Ajay Sharma. Both went out of their way to not only cook to our taste, but a couple of times even cooked dishes that were not on the menu. Kajal Nayyar, the service manager, just like her team in the restaurant, was always seen rushing from one table to another. She seemed to be on a mission to ensure that every guest got breakfast to his / her liking. Every time we visited the restaurant, we had a memorable meal, courtesy the chefs and the service team. Last but most definitely not the least, Mr. Jagat Singh Rathore, the Operations Manager, who was always seen around the Front Desk, interacting with guests. Once, I fleetingly mentioned a slip up to him, and he immediately swung into action. Though I did request him to let it go, but he takes so much pride in working at the Taj, that he went all the way to make it right. Thank you, Mr. Rathore. My most sincere apologies for not remembering more names. A truly amazing team is doing an incredible job at the hotel. Thank you so much. Never during our stay, we felt that we were staying in a hotel. It was as if we were living with our extended family. It indeed was a very memorable stay. I hope we go back soon.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.