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Sonesta Hotel Guayaquil

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Sonesta Hotel Guayaquil
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697 Reviews from our TripAdvisor Community

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Showing 133: English reviews
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Duffel, Belgium
Reviewed 1 week ago

The Sonesta hotel was advised by a company I was visiting. The service and friendlyness of the staff impecable. For my first visit to Ecuador, it certainly helped in my first appreciation, of the country and its people. The swimming pool is a bit small but let that be a minor remark, in a for the rest a good stay.

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Helpful?
Thank eddypost1
Cuenca, Ecuador
Reviewed 1 week ago

This hotel is convenient to Mall del Sol, they provide a courtesy airport shuttle and the rooms are a good size and well fitted out. Yet, the devil is in the details and this is where they miss the mark. There is a single serve coffee maker in the room but no cup and no way to stir in the...

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Helpful?
Thank Don M
Quito, Ecuador
Reviewed 2 weeks ago

Centrally located, connected to the upscale shopping of Mall del Sol, and near the airport. We enjoyed a promotional rate weekend here. This established hotel is uniquely designed around an oval open courtyard which eliminates traditional hallways, creates a feeling of spaciousness, and provides all rooms with exterior view windows. If you enter at street level you will use the...

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Thank global3adventure
Reviewed 3 weeks ago

This hotel is in Guayaquil city, is wonderful and the most beautiful in the word, I loved it! I loved Ecuador!! Because this has excellent service, I remember when I traveled with my family I needed help with mi bedroom because I lost my card and the host and his employee were very frendly and they could help me with...

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Thank Madeleyn P
Doha, Qatar
Reviewed 3 weeks ago

The hotel was very clean and accomodating and the staff kind and friendly. However we had trouble with our key cards and even getting them reset they were tempermental. The hotel is very nice inside. Wish we had another day or two to enjoy the amenities. Also we had one other issue when i was leaving for the airport. The...

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Helpful?
Thank nataliek689
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, Thank you for writing us and let us known your comments, they help us to detect those details that need to be improved. First of all we thank you for the information you supply about the situations presented with the shuttle service. We sincerely regret for the inconvenience caused, we will take steps to make sure it does...

Miami, United States
Reviewed 3 weeks ago

no clear signs that tge reception is on the 2nd floor. nobody to help with your luggage in the door. employees just looking and not offering help nor did they offer information about check in lobby. that being said rooms are clean and comfortable and conveniently attached to mall and restaurants.

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Helpful?
Thank Jaime G
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, Thank you for writing us and let us known your comments, they help us to detect those details that need to be improved. First of all we thank you for the information you supply about the situations presented with the staff working at the main entrance of the hotel. We sincerely regret for the inconvenience caused, we will...

Ibarra, Ecuador
Reviewed 5 weeks ago

When talking about Guayaquil you can speak of a great diversity of places that exist in it, being next to a mall, there is movement for those who travel on business. It is possible to access restaurants, shops and a very good supermarket. Guayaquil is not only the largest city in Ecuador, but also one of the most important ports...

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Helpful?
Thank _maggygessy1995
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil Thank you for writing us about our beautiful city; Guayaquil. We invite you to stay very soon, it will be a pleasure to assist you for any special requirement needed. Always at your service. Kind Regards, Roberto Carlos Díaz Lemaitre...

São Leopoldo
Reviewed 10 February 2017

First time in Guayaquil for a business trip, when arriving took some time to get the check-in done, once concluded, got in to the room which was very good and clean. The breakfast has a lot of fruits and breads, also the hotel restaurant is a good option if you don't want to go outside after a busy day. The...

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Helpful?
Thank Daniel K
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are grateful for having the time to let us your pleasant comments. It is very important for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves. We hope to see you soon, if you have any question, suggestion or additional requests,...

Florida City, Florida
Reviewed 6 January 2017

My family and I stayed at Sonesta three days before new years eve. The rooms are clean. Workers are very helpful. It is adjacent to a huge mall. TV had free cable and the WI-FI was excellent. Pool was greatly clean for the kids. Breakfast was expensive $19.00 for buffet. We were given a room in the 1st floor which...

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1Thank Maria A
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are truly thankful to make us see our service failures. Tripadvisor is very important to us because is a way to know our guest appreciation, so we can improve inmediately our basement because of car smells. We offer a sincere apology for this issue. It was trully a pleasure to have you as a guest. If there...

Kettering, United States
Reviewed 18 December 2016

Nice location in Guayaquil, a large mall with food court is connected to the hotel. The security is very good, the staff is very helpful and kind. If you only speak English I recommend Carlos he will go out of his way to help you on anything you need, and always haves a smiling face. When touring the city, I...

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Helpful?
1Thank Michael M
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil. We are glad that the location of the hotel as well as the service were pleasing to you, it is always a pleasure to serve you and offer you the best Sonesta experience. We are looking forward to see you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sonesta Hotel Guayaquil

Address: Joaquin Orrantia Av. and Leopoldo Benitez Street | (next to Mall del Sol), Guayaquil 090150, Ecuador
Region: Ecuador > Guayas Province > Guayaquil
Price Range: €91 - €186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sonesta Hotel Guayaquil 3.5*
Number of rooms: 110
Reservation Options:
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Hotel Style:
#1 Family Hotel in Guayaquil
#1 Spa Hotel in Guayaquil
#4 Business Hotel in Guayaquil
#7 Romantic Hotel in Guayaquil
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Hotel Guayaquil staff and other travellers.
3 questions
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NY
over a year ago

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Questions? Get answers from Sonesta Hotel Guayaquil staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room on top floors”
 of 5 bubbles mariaaH4543BI, 6 Jan 2017 | Read review
“Ask for everything before get surprised!”
 of 5 bubbles jackoec, 21 Oct 2016 | Read review
“Look for a room at the points of the almond shaped floors. They are the quietest.”
 of 5 bubbles 11StephenP11, 13 Aug 2016 | Read review
“don't face airport”
 of 5 bubbles 318marka, 8 Aug 2016 | Read review
“Ask for a room facing the airport on an upper floor!!!”
 of 5 bubbles Coralreefgirl, 23 Jul 2016 | Read review
5 of 5