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Sheraton Jiuzhaigou Resort

Agoda.comUS$93*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$93*
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US$94*
US$94*
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Sheraton Jiuzhaigou Resort
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646 Reviews from our TripAdvisor Community

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Showing 280: English reviews
Cypress, Texas, United States
Reviewed 9 November 2016

There are only 2 five star hotels in the area, Intercontinental is too far from the park (30 minutes by car), and Sheraton is only 1 mile away, so we booked this hotel. It is very old, need major updating! The staff was nice, and the manager helped us buy the tickets to the park, since the machine in the...

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Helpful?
Thank Young L
SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Young L, Thank you for your feedback which allows us to continually improve our facilities to ensure our guests enjoy positive hotel experience. We sincerely apologize that your recent stay fell short of expectations. We appreciate your time in sharing your feedback and hope to welcome you back again the next time you visit Jiuzhaigou. Best regards, Sheraton Jiuzhaigou...

London, United Kingdom
Reviewed 8 November 2016

We just spent a month in China and by a long way this was the worst hotel we stayed in. However, we did stay in some amazing hotels. The issue is that if it was a 4 star hotel with lower end 3/4 star prices that would be OK. But it isn't. It was by far the worst experience with...

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Helpful?
1Thank Sparklex1
SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Sparklex1, Thank you for sharing this review which allows us to continually improve our service standards and facilities. We are sorry to hear of your less than satisfactory experience and if you would connect with us at Spg.Jiuzhaigou@starwoodhotels.com with more information, we will investigate the issue and follow up with you directly to address your concerns. Thank you and...

Sydney, Australia
Reviewed 15 October 2016 via mobile

We came to Jiozhaigou in late October for a brief holiday and we stayed at The Sheraton Hotel in Jiozhaigou, a Tibetan themed hotel. The lobby is very grand with three different restaurants, Chinese, Tibetan, and Western food. One huge issue with this hotel is the temperature in the guest room, which is central controlled at 25-26C. We could not...

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Helpful?
2Thank Alan H
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Alan H, Thank you for sharing your valuable feedback which gives us the opportunity to further improve our facilities and service standards. We will certainly share your feedback with the respective departments to look into it. We appreciate your time in sharing these comments and hope you will give us a chance to recover your impression of the hotel....

Sydney, Australia
Reviewed 2 October 2016

We stayed for 3 nights at the Sheraton as it was the closest branded hotel to the park and since we do not speak Chinese, it was the best option other than the Intercontinental closer to Huanglong. The rooms were of average size and comfortable albeit they were really dated. The bathroom was a tub/shower combo with the old style...

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Helpful?
2Thank JNTS
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear JNTS, Thank you for taking your time to write this generous review of us. We are delighted that you had a good stay with us. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our standards. We will keep training our staffs...

Singapore, Singapore
Reviewed 27 September 2016

Hotel location is about a 10 mins drive away from Jiuzhaigou nature park. It is also walking distance from some shops which one can purchase souvenirs from Jiuzhaigou. There are a couple of restaurants nearby as well as a massage place for a quick massage fix. Although the rooms are a little dated with showers in the tub, but overall...

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Thank quedos
Singapore, Singapore
Reviewed 23 September 2016 via mobile

My wife and I knew that our visit to Huanglong and Jiuzhaigou would involve lots of walking, so we wanted a hotel to pamper ourselves at the end of each day, and we were definitely not disappointed. The room was spacious and clean though a bit dated, wifi was good and the complementary breakfast was sumptuous. The only disruption to...

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Helpful?
Thank SYKN
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear SYKN, Thank you for sharing this review with us on TripAdvisor. We are delighted that you enjoyed the comfort of our spacious room and breakfast. As we strive to improve our service quality and facilities, your feedback is extremely important to us as it allows us to continually monitor our guests’ requirements. We appreciate your time in sharing this...

Los Angeles
Reviewed 23 September 2016

The rooms are a bit dated: 1. The showers are in tub with no separate shower stalls with a curtain over straight (not arched) rod over tub. 2, Water leaked on floor every time for some reason even when curtain pulled to the end. 3. Products very basic. 4. Not enough lighting in the room - difficult to read or...

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Thank redmonkey
Bangkok, Thailand
Reviewed 21 September 2016 via mobile

This is probably the only 5 stars hotel close to the main entrance of Jiuzhaigou Park. We stayed here for 3 nights during our visit in this area. The building looks a bit older than the pictures on the hotel web site. The front desk who checked us in did not offer any benefits for gold SPG member unless we...

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Helpful?
Thank Lollipops26
SheratonJZG1, Guest Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Lollipops26, Thank you for sharing your valuable feedback which gives us the opportunity to further improve our service standards. We strive to provide wonderful hotel experience for every guest, while we apologize that certain aspects of your stay did not meet your expectations. We also apologize for the shortfalls in service that you experienced and would like to assure...

Haifa
Reviewed 17 September 2016

The hotel is located near the Jiuzhaigou, which is important in order to get to the park early. It is a away from the center of town, but there are a few restaurants near it. The rooms are sapacious and comfortable.

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Helpful?
Thank rfourier
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear rfourier, Thank you for sharing this positive review. We are delighted that you are satisfied with our hotel location and guest room. We hope to still be your preferred choice of accommodation in the future. Best regards, Sheraton Jiuzhaigou Resort

Braunschweig, Germany
Reviewed 23 July 2016

The location of the hotel is its greatest asset. It’s about a mile (1.5 km) from the entrance to the Juizhaigou National park. This translates into a leisurely 20-minute walk along the lovely riverside promenade, where you find many reasonably priced good-quality dining options (try the Xiao Bu Xiao Chi restaurant, where the charming owner can help you find the...

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1Thank braunschweigtraveler
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear braunschweigtraveler, We appreciate your time in sharing this review which gives us the opportunity to continually improve our hotel, and sincerely apologize that your recent stay did not meet your expectations. We sincerely hope you will give us another opportunity to recover your impression of Sheraton Jiuzhaigou Resort and look forward to having the opportunity to welcome you back....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Breakfast Available
Official Description (provided by the hotel)
Get the celebrity treatment with world-class service at Sheraton Jiuzhaigou Resort One of our bestsellers in Jiuzhaigou! The 5-star Sheraton Jiuzhaigou Resort is located only 1.5 km from Jiuzhaigou Valley National Park, a UNESCO World Heritage site. It boasts 5 dining options, a variety of leisure facilities and rooms with natural spring water. The elegant rooms come with stylish modern interiors, soothing coloured tones and large bay windows that overlook the mountain. Each has a sofa seating area, flat-screen TV and private bathroom with a bathtub. Guests can indulge in a body massage at the spa, or relax in the hot spring bath. Taking a dip in the indoor pool or exercising at the gym are also good recreational choices. Mirror Lake and Colored Lake cafes serve a variety of international dishes, while Chinese specialities are offered at Pearl Court restaurant. Refreshing beverages can be enjoyed at Colorful Pool Disco and the Lobby Lounge. ... more   less 

Additional Information about Sheraton Jiuzhaigou Resort

Address: Jiuzhaigou Scenic Spot, Aba Zhou, 623402, China
Region: China > Sichuan > Jiuzhaigou County
Price Range: €69 - €202 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Jiuzhaigou Resort 5*
Number of rooms: 482
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Agoda, Priceline, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Sheraton Jiuzhaigou Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Jiuzhaigou Hotel Jiuzhaigou County
Jiuzhaigou County Sheraton
Hotel Style:
#1 Top resorts Hotel in Jiuzhaigou County
#2 Luxury Hotel in Jiuzhaigou County
#3 Best Value Hotel in Jiuzhaigou County
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Jiuzhaigou Resort staff and other travellers.
5 questions
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Questions? Get answers from Sheraton Jiuzhaigou Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try a different hotel - despite its central location the traffic is so bad in Juizjaigou it does not matter where you stay”
  • Another safe installed in the room but pointless as insecure
  • shower curtain - note the warning on wall!! The floor gets wet as the shower is badly designed
  • quality of our bathroom fitting in the Sheraton at Juizjaigou
  • Shower leaked everywhere and you had to hold it as fell down pole. no shower door
  • bathroom fixture
  • Great! A letter to tell us no electric and no hot water!
  • hole drilled in bathroom floor to try and get rid of water from bath and shower which wet floor!
Sparklex1, 8 Nov 2016 | Read review
“Try the Turkish Hammam (spa)”
Assafgi, 4 Jun 2016 | Read review
“Taxi drivers will try to overcharge - ask for meter or max 10RMB to the Park entrance still higher than the meter”
SharpChicago, 19 Nov 2015 | Read review
“Thoroughly inspect room before agreeing to take it.”
jkny2015, 27 Oct 2015 | Read review
“see whether to can ask for better view room, for SPG platinum member the upgraded room is NO view at all.”
Edward2015, 30 Sep 2015 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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