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    Sheraton Jiuzhaigou Resort

    Jiuzhaigou Scenic Spot, Aba Zhou, 623402, China
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (255)
    Room & Suite (45)
    Dining (13)
    InterContinental Resort Jiuzhai Paradise
    1,159 reviews
    #1 of 187 hotels in Jiuzhaigou County
     
    Jiuzhaigou Tibetan Barley Inn
    23 reviews
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    Howard Johnson Tianyuan Resort Jiuzhaigou
    52 reviews
    #4 of 187 hotels in Jiuzhaigou County
     
    New Jiu Zhai Hotel
    92 reviews
    #8 of 187 hotels in Jiuzhaigou County
     
    Overview

    • Excellent21%
    • Very good47%
    • Average21%
    • Poor6%
    • Terrible2%
    5 Dec 2016
    “Comfy bed but needs updating ”
    29 Nov 2016
    “Reliable, decent place”
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    InterContinental Resort Jiuzhai Paradise
    1,159 reviews
    #1 of 187 hotels in Jiuzhaigou County
     
    Jiuzhaigou Tibetan Barley Inn
    23 reviews
    #3 of 187 hotels in Jiuzhaigou County
     
    Howard Johnson Tianyuan Resort Jiuzhaigou
    52 reviews
    #4 of 187 hotels in Jiuzhaigou County
     
    New Jiu Zhai Hotel
    92 reviews
    #8 of 187 hotels in Jiuzhaigou County
     
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Reviewed 3 weeks ago via mobile

    Good in hospitality,will be back again....we cannot believe when we are told it is a 17-year old hotel, cause it is maintained well. Most importantly, walk distance to scenic spot convenients us, no rush hour in tourism.

    Review collected in partnership with 单个酒店
    Helpful?
    Reviewed 4 weeks ago via mobile

    Furnishings are a bit outdated, though there are bathrobes & slippers & electric kettle. Mattress is kind of hard & not quite comfortable. Public restroom still has hole in the ground. Breakfast has good seatings & food variety. The only thing I do not like...More

    Helpful?
    Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort

    Dear Louise K, Thank you for choosing Sheraton Jiuzhaigou Resort as your choice of accommodation. We appreciate your sharing regarding our facilities and room amenities and will be addressing these with the respective leaders in the areas you mentioned. Please be assured that our guests'...More

    Reviewed 21 February 2017

    Stayed 3 nights in February. The suite room is huge, flat screen tv with CNN. The bed too soft for me, therefore bad sleep. The executive lounge which is included for my room type was closed because low season. Instead they offered a happy hour...More

    Helpful?1  
    Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort

    Dear Peterp946, We appreciate that you have taken the time to share your experience by posting your opinions on Tripadvisor. It is through this type of continuous feedback from our guests that we are able to objectively review the facilities and services we provide. We...More

    Reviewed 15 January 2017

    Sheraton JZG is quite an old hotel in terms of facilities and style. Comparing with the other international five-star hotel, this one is more like a city business hotel than a resort. Room is small and low, so is the bathroom (shower head is right...More

    Helpful?
    Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort

    Dear Zihan Y, Thank you for choosing Sheraton Jiuzhaigou Resort as your choice of accommodation. We apologize that you felt our room facilities, F&B and WIFI were less-than-satisfactory. We have shared your feedback with our management team as they are constant looking at ways to...More

    Reviewed 5 December 2016 via mobile

    We stayed here for 3 nights. The hotel is located a 20 minute walk from the national park. The rooms were a good size and the beds were really comfy. However, the hotel is dated and needs updating. The pool area isn't that nice and...More

    Helpful?
    Response from SheratonJZG1, Guest Relations Manager at Sheraton Jiuzhaigou Resort

    Dear OsborneEL, Thank you for your feedback which allows us to continually improve our facilities and service standards and we sincerely apologize that your recent stay fell short of expectations. We strive to provide positive and memorable experiences for our guests and will continue to...More

    InterContinental Resort Jiuzhai Paradise
    1,159 reviews
    #1 of 187 hotels in Jiuzhaigou County
     
    Jiuzhaigou Tibetan Barley Inn
    23 reviews
    #3 of 187 hotels in Jiuzhaigou County
     
    Howard Johnson Tianyuan Resort Jiuzhaigou
    52 reviews
    #4 of 187 hotels in Jiuzhaigou County
     
    New Jiu Zhai Hotel
    92 reviews
    #8 of 187 hotels in Jiuzhaigou County
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Spa
    Details
    • Price range
    • US$78 - US$224 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Top resorts Hotel in Jiuzhaigou County
    • #2 Luxury Hotel in Jiuzhaigou County
    • #3 Best Value Hotel in Jiuzhaigou County
    Photos
    Traveller (255)
    Room & Suite (45)
    Dining (13)
    Pool & Beach (1)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
    Jiuzhaigou Natural Reserve
    4,054 reviews
    1.72 km away
    Tibetan Barley Horse Trekking Adventure
    18 reviews
    7.14 km away
    Jiuzhaigou National Arts Center
    300 reviews
    6.97 km away
    Shuzheng Valley
    49 reviews
    5.05 km away
    Questions & AnswersAsk a question
    Leephio
    1) Is it noisy since the club level is closed for renovation? 2) Are the other rooms renovated yet?
    28 May 2015|
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    WorkTravelBalance
    Is there internet in the guest rooms? Based on the reviews, it sounds like WIFI doens't work, but is there wired internet?
    2 April 2015|
    Answer
    Response from SheratonJZG1 | Property representative |
    Yes, the high speed internet access is available in all of our guest rooms, as well as WIFI. Due to the special location of Jiuzhaigou, the WIFI signal is not stable. In-house guest can always call our Guest Service Center... More
    0
    Votes
    gomed
    Read that your property provides complimentary shuttle servies. Can you provide information of the shuttle services timetable and destination? Thanks before hand.
    24 March 2015|
    Answer Show all 2 answers
    Response from SheratonJZG1 | Property representative |
    Dear guest, Shuttle service is not available in our hotel. If you need any private transfer services, you can contact our concierge department. (Jiuzhaigou.Concierge@starwoodhotels. com) Best regards, Renee
    0
    Votes
    Room Tips
    "Try a different hotel - despite its central location the traffic is so bad in Juizjaigou it does not matter..."
    Read review
    "Try the Turkish Hammam (spa)"
    Read review
    "Taxi drivers will try to overcharge - ask for meter or max 10RMB to the Park entrance still higher than the..."
    Read review
    "Thoroughly inspect room before agreeing to take it."
    Read review