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A colleague of mine’s vehicle was broken into and mine was stolen. Both in the parking lot of this hotel which is supposed to be in a nice area. THERE ARE NO SECURITY CAMERAS IN THE PARKING LOT AND THE POLICE SAID BREAKINS ARE COMMON...More
Thank James B
Response from Beth J, General Manager at Courtyard Birmingham Colonnade/GrandviewResponded 13 May 2018
Dear James B,
The management and staff are very concerned about the safety of our guests and their property. I have been with this hotel for five years and this is the only stolen vehicle during this time. The officer is correct, several hotels were...More
By far one of the best weekend getaways in a long time! The staff was exceptional and the facility as well. Location was central to multiple attractions, entertainment, shopping and restaurants. I would highly recommend this hotel and have every intention of staying here again.
The staff here is incredible. I work in the service industry and Taylor at the front desk is by far one of the most talented service professionals I have encountered. She really went above and beyond and she honestly made my stay amazing. There was...More
Response from Beth J, General Manager at Courtyard Birmingham Colonnade/GrandviewResponded 27 March 2018
Dear Country Jack,
Thank you for providing great feedback for our staff. We share your thoughts on Taylor, she is exemplifies Marriott service. We hire our staff based on personality. It's the one thing you cannot teach.
Taylor and Jeff will be very excited to...More
Every staff/employee at this hotel since the moment we walked in was super hospitable and helpful. I am sure this has to do with their great manager, Joyce. The rooms are really clean and comfortable. The restaurant staff was super friendly and helpful! Jasmine and...More
Jasmyn at the front desk was fantastic!! She made me feel like she genuinely was glad I chose to stay at Courtyard; I was a welcomed guest. She was very pleasant, informative about the area and professional. The room was very clean too. I would...More
Thank Michaele B
Response from Beth J, General Manager at Courtyard Birmingham Colonnade/GrandviewResponded 13 March 2018
Dear Michaele B,
Thank you for the great feedback for our hotel. The management will recognize Jasmyn for her awesome customer service.
We appreciate your loyalty to Marriott and the opportunity to serve.