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I was there a week on business and I expected a bit more with it being a Westin. I found the housekeeping to be average and the breakfast buffet was very average. Items were not replenished, service was not the best. I found restaurant attention...More
Thank Craig G
Response from heswithstarwood, Manager at The Westin BirminghamResponded 14 March 2017
I am sorry that we fell short of your expectations during your stay. I will forward your comments to our housekeeping manager and to our restaurant manager. We pride ourselves to take care of every guest, and we hope that you will return...More
My husband & I stayed here over the weekend for a concert; the location was perfect!! Walking distance to several restaurants without the hassle of traffic for out if towners. The staff is super friendly; especially Cassie!!! She went above and beyond to make sure...More
Response from heswithstarwood, Director of Operations at The Westin BirminghamResponded 9 March 2017
Thank you for your kind words about my staff and Cassie. I will be sure to pass them on. We look forward to seeing you stay at your new favorite hot spot!
Dir. of Ops
We (me, husband and son) stayed in this hotel because we were going to a concert at the Legacy arena. It is a perfect place to stay if you are attending an event at the arena. There is valet parking for $22 a day or...More
1 Thank ligby
Response from heswithstarwood, Director of Operations at The Westin BirminghamResponded 1 March 2017
Thank you for sharing your feedback about your recent stay with us. We look forward to having your family stay with us again soon.
Dir. of Ops
The Westin was a very nice hotel. Great and helpful staff. Great location next to the BJCC and restaurants. I'm giving it one star because they don't offer free wifi. The room was close to $300 dollars and parking wasn't included. So another $22 for...More
4 Thank jmac5300
Response from heswithstarwood, Manager at The Westin BirminghamResponded 22 February 2017
Thank you for your feedback. The staff works very hard to take care of our guests, we appreciate your praise for their service. Unfortunately, parking is provided by the parking deck behind the hotel and is not owned or operated by the hotel....More
We made reservations on the phone for a one night stay traveling through Birmingham. We were hauling a boat & asked if there was parking and were assured we would be accommodated & a shuttle service would pick us up from the bus parking lot....More
Response from heswithstarwood | Property representative |
We do not have a concierge/club level lounge, at this hotel. However, the Sheraton, which is located next to the Westin, does have a Club Lounge that offers light breakfast and reception food in the evening... More
We do not have a concierge/club level lounge, at this hotel. However, the Sheraton, which is located next to the Westin, does have a Club Lounge that offers light breakfast and reception food in the evening, for those that book a Club Level room. Hope this answers your question.