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Hilton Garden Inn Birmingham/Trussville

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Hilton Garden Inn Birmingham\/Trussville
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320 Reviews from our TripAdvisor Community

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Showing 316: English reviews
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Reviewed 2 weeks ago via mobile

Had a nice stay. Very nice accommodations, friendly staff. Came down about 940 to check out saw the breakfast bar, made the mistake of thinking it was complimentary. The warming lights had been turned off and the food was cold but we figured, hey it's free, so we fixed our plates. Imagine our surprise when they brought us a ticket...

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Helpful?
Thank Pat P
Management response:

Dear Traveler, Thank you for your kind review of our accommodations and our friendly staff. I am happy to hear that you had a good experience in regards to your recent stay. We do apologize for not making you aware of the minimal cost of the breakfast buffet at our Garden Grille. If you choose to return please bring this...

Ocean Springs, Mississippi, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 12 March 2017

Our room was upgraded due to a snafu and we were very pleased. It was roomy and clean. The bed was very comfortable and the bathroom was roomy with a jacuzzi tub. We were tired from driving and ordered room service. The food arrived hot and cooked to perfection. We both had burgers. I ordered the brie and bacon mashed...

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Helpful?
Thank Marcia B
About Hotel's Favourite Review
Management response:

Dear Traveler, Thank you for your kind review. I am happy to hear that you enjoyed the room and your dining experience with us. We look forward to welcoming you back soon! Sincerely, Tonya Zapata You Can Count On Me!

Trussville, United States
Reviewed 3 weeks ago

I had a great experience at this hotel. The staff was very helpful. I selected this hotel because it had an indoor pool and I took my nephew to swim on his spring break. This is the second year we have done this.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Daphne H
Management response:

Dear Traveler, Thank you for your kind review. We look forward to welcoming you back next year! Sincerely, Tonya Zapata Front Office Manager

Reviewed 3 weeks ago

Rooms were well worn. Carpet in hallways had stains all over them. The air conditioner in the room did not work well. The smell of pot was very strong all over the hotel. People in the hall all night fighting. The worst hotel I have stayed in.

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Helpful?
Thank Twotimesamom81
Management response:

Dear Traveler, I am disheartened to hear that you did not enjoy your recent stay with Hilton Garden Inn. We strive to ensure our guests experience the best visits possible and I am truly sorry that that we fell short. We take your complaints seriously and would like to offer you a room night at 50% off our best available...

Ottawa
Reviewed 3 weeks ago

Easy on and off of I-59. Staff were great. Bar/restaurant staff really friendly. Room clean-- wifi connection perfect. Pool area was nice but no swim because of about 10 kids in pool. Good stay even if just overnight

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank eleanorg499
Management response:

Dear Traveler, Thank you for your kind review of our hotel/restaurant. We are continuously looking for ways to improve and I hope your next stay will be even better. We look forward to seeing you again soon. Sincerely, Tonya Zapata You Can Count On Me!

Huntsville, Alabama
Reviewed 4 weeks ago via mobile

Our stay started off rocky whenever we first got to our room, but then it turned out a lot better. Our floor was loud for the first few hours we were there (not the hotels fault), but maybe fix the doors from slamming shut. The lobby is not very inviting like most of the Hilton Garden Inns I've been to!...

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Helpful?
Thank kaylarutledge5314
Management response:

Dear Traveler, Thank you for your kind review. We are always looking for ways to improve and your input helps us find the areas that need to be highlighted. We hope to see you again soon! Sincerely, Tonya Zapata You Can Count On Me!

Pine Bluff, Arkansas
Reviewed 24 March 2017

Have used this property several times in the past. It is always very clean and the staff is very accommodating. I enjoy staying where there are no surprises. Breakfast is Ho Hum but there are other choices in the area. My family feels very comfortable and the location is convenient to major thoroughfares.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank wmouser
Management response:

Dear Traveler, Thank you for your kind review. I am happy to hear that you and your family are comfortable here. We look forward to seeing you again soon! Sincerely, Tonya Zapata You Can Count on Me!

Arlington, United States
Reviewed 22 March 2017

We were very PLEASED with your hotel and would recommend it to ALL. The excellent attitude of ALL the staff members that assisted us was really excellent and very much appreciated. We will see you next trip.... Thanks, Ed

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Z7403ZKedwardr
Management response:

Dear Traveler, We are happy to hear that you were pleased with our hotel. We look forward to seeing you again soon! Sincerely, Tonya Zapata You Can Count On Me!

Plano, United States
Reviewed 22 March 2017

This is a fine hotel, conveniently located. As with all Hilton properties, the staff is exemplary and the quality of the accommodations are consistently high. I would recommend this brand and this property with enthusiasm.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Scott M
Management response:

Dear Traveler, Thank you for your kind review. We look forward to seeing you again soon! Sincerely Tonya Zapata You Can Count On Me!

Reviewed 17 March 2017

Loud, spotty wifi, pool closed, bathtub leaked...more. I didn't like staying here at all, lots of kids and parents pounding around and yelling up and down the hallways. Food was ok, but not $20 ok for two egg-food breakfasts. Hotel/rooms are gloomy and dark. Had a huge halogen outside lamp shining into our window at night (lighting up outside of...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank christopherbR4597XI
Management response:

Dear Traveler, I am disheartened to hear that you did not enjoy your recent stay with us. We strive to be number one and I am unhappy we fell short. Thank you for your feedback as we can use this information to make necessary changes. If you are in the area again in the future please let us make it...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room

Additional Information about Hilton Garden Inn Birmingham/Trussville

Address: 3230 Edwards Lake Parkway, Birmingham, AL 35235
Region: United States > Alabama > Birmingham
Price Range: €106 - €185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Birmingham/Trussville 3*
Number of rooms: 104
Reservation Options:
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Hotel Style:
#8 Business Hotel in Birmingham
#9 Family Hotel in Birmingham
#13 Romantic Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Birmingham/Trussville staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Birmingham/Trussville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were right next to the elevator and ice machine and heard nothing so I think any room would be good.”
MarciaB525, 12 Mar 2017 | Read review
“first floor rooms are easily accessed from parking lot”
johnwH3732RS, 6 Feb 2017 | Read review
“Bring sound/noise machine to sleep.”
cjgray1, 13 Nov 2016 | Read review
“Clean and nicely priced.”
373essencep, 27 Sep 2016 | Read review
“Level 1 floor was awful!”
Fefe920, 5 Jan 2016 | Read review
5 of 5